Lowry Services

Lily K.

I had a plumbing service conducted by plumbers from Lowry Service for installing a garbage disposal and a shower head. The plumber gave a quote of $ 78.0 of service charge at the start of service and I agreed. However, at the time he completed the service, the plumber wrote me a bill of $ 780.0 which was extremely disproportionate from the small amount of service he completed. This plumber looked rather intimidate to me and I wrote him a check he asked for and planned to dispute the charge for the service.

My warning to future customers thinking of using the service from this provider to be aware of the bait and switch played by the technicians from this provide in giving quote and in writing the bill. Please take a photo on the agreed quote price and make voice recording on conversations you will have with the service technician.

I highly discourage anyone to use service from Lowry Services.

John R.

My initial experience with Lowry where they did not honor their warranty was awful. After a prolonged back-and-forth over several months with the BBB, during which their Manager Joe Haney had many opportunities to offer a compromise and did not, I finally gave up and had to have $3500+ of repairs done by another contractor out of pocket.

One year later, Steve Lowry personally reached out to me responding to this Yelp review, advising I should call his office so he could make it right. When we spoke he was genuinely apologetic about my poor customer experience. He offered to send a $500 check as compensation for my poor experience with his company, which I agreed to. It doesn't undo the poor original experience, but it shows me that they are becoming more aware that they can improve the quality of their service.

Mark B.

They get an F worst ever job come out to my home and you can see the botched job done buy lowery electric

A. M.

I called Lowry to have them install a range hood over my stove. They told me they do that work and everything I researched on the internet said to get an HVAC guy to do it.
The morning of the appointment, the technician called and said they did not do that type of work.
I guess when the receptionist, who had no background in HVAC makes the decision, you suffer the lack of expertise she has in making the decision for an appointment.

Gladys R.

Too expensive bad customer service will not recommend to anyone,once they finish the job,and something goes wrong they string you along and they do not take care of your problem

Artur H.

TOTAL SCAM - They up-sell EVERYTHING and charge 50% to 100% higher than anyone else. They also completely lie about what you need and sell you what you don't need.

Twice they came and only my wife was here and the price was even higher - total trying to rip off a woman so you can imagine what they try to do to old people as well!

STAY AWAY - FAR AWAY - There are so many reputable HVAC, plumbing and electrical contractors around so you don't need to deal with these rip off artists!

Connie W.

Don't ever use this plumbing service! We called them over a year ago for a clogged drained and the technician Angel came out problem still wasn't fixed as he failed to look into basement drain so he had to return. Problem solved. So my husband called again for same problem and to our chagrin same technician. Before looking at the drain he opens his book and quotes a price of $499! My husband said for a drain clog! He must have saw sucker on his face and when my husband dismissed him then he offered to look at outside drain and then said maybe he can now do it for 186. Why drop the price now very suspicious. We called Horizon who did it for 99.00. Very criminal practices! Even when I called to complain about why high price was quoted for a simple problem and then changed to lower price all receptionist could say I'm not a technician Ma'am. But she justified him doing so! Stay away from this fraudulent company!!!!!

Kieran S.

I wish I could give negative stars. This company is the most dishonest I have dealt with in my life. I requested they come clear a clogged drain under their ""clear any drain for $93 or it's free"" special. I confirmed there are no additional fees or catches. I stayed home waiting for the plumber all day as they do not give windows as to when they will show up. They cancelled on me as there was a plumbing emergency. I stayed home again from work a few days later and they again cancelled on me, this time at 2:30 pm saying they were understaffed. I advised this was the second time cancelling on me so they would see what they could do. All they could do was fit me in two days later and prioritize my appointment. They showed up at 3 o'clock and the plumber noticed a clog and drew up a contract for $608 to use a 30 foot snake. I mentioned the special and he said that was for hand tools only, like a plunger. I mentioned the special and he said it's very deceptive and puts the plumbers in an awkward place. I called the company to express my frustration, and the manager, who would not get on the phone with me, authorized a $50 discount. Their price was twice as much as others had quoted. I would go to plumbing school before calling this company again as it would likely be cheaper.

Chris R.

Let me start by saying we had been plagued with an ongoing main drain issue. Of course this line is buried under a slab, under a house that has never ending issues. We've used another company to clear the line 3 times since July. I had a feeling something bad was going on so I called the other company who wanted to charge me $398/hr to camera the line. Not happening. I called Lowry, not sure what to expect but wanted another opinion. Our tech, Angel, was amazing. He diagnosed the issue and was able to fix it rather quickly, and used a camera to determine what we needed done. All of this while laying all options on the table, being clear as to all the issues, and remaining 100% professional while dealing with our ""problem"" house. It isn't often in life (anymore) that we encounter people who care, really care, about their clients. Angel was one of those rare people and for that, we have found our new plumber. Thanks!

Sajid S.

Lowry support is really bad specially if you need some work done under the warranty. They came and told me that a new part is needed to fix my heater and its been over a week - every time I call they have the standard response that they are waiting for the part. I called another Carrier dealer and they can fix the issue by tomorrow (they came today and after confirming with the supply store, they can install the part tomorrow)... what a waste of time on my end to wait for Lowry. I know I will be paying for the work (instead of getting it done under warranty) but I cannot subject my family any longer to below freezing temperatures just because Lowry just wants to delay the free work.