Lowery Plumbing, Heating & Air Conditioning

Brandt T.

Don't let the 24/7 plumbing fool you. I called at 10:45 pm for an emergency service call. At 11:15 the call center called back asking if I had received a call from the plumbers. I answered I had not. At 12:15 I called back to get more information and they said that they could not page the plumbers after midnight and they would schedule something in the morning. It is now noon and I have not received a call although I was already able to go buy the parts myself now that the stores have opened and fixed it.

Thorn M.

SCAM ARTISTS.

Mid-afternoon they said it was my capacitor (on ac) and replaced it. Said it was fixed but to wait 4 hours for cool air... 3 hours later I called them back and was told the person was an hour away and had 3 hours of calls ahead of us. When he arrived (9pm) he said it needed a motor which would be $700, but there was no point in repairing it because the whole unit (5 years old) was messed up and we needed to spend $7,500-$10,000 on a new unit.

At this point it was almost 10, we got a hotel room and I was suffering from early stages of heatstroke. I get online and ask my neighbours (Nextdoor app) about the company and around 15 people responded saying that Lowery tried to force them to buy new units too.

The next day we called out Duncan who replaced the motor, said the unit was fine, charged us $400 including the call out fee.

Lowery seems set on nothing but replacing every unit they get their hands on. What should only have been $400 fee turned into $234 (capacitor which I'm sure would have been cheaper elsewhere) and $200 for hotel, almost $900.

I am debating going after them to pay my hotel fees.

Kelly R.

We had a shower back up on Christmas Day. The next day I called lowery plumbing to snake the drain. They said it would be Monday before they could come out. Monday at 4 in the afternoon they still hadn't called or came by so I called them and they said they could try again tomorrow. When the technician came and tried to snake it he said he was having trouble sending the snake down the drain and that he could set me up with a free camera service to see what is wrong. I said it would be great. After he continued to try to snake it. He then looked under the house and said the drain pipes where different sizes and that was probably the reason for the backup. He had a manager come out to give us a estimate on fixing the drain. They gave me an estimate of $1,425.00. We had to find someone else to fix the drain because we couldn't afford the $1,425.00. Now that we used someone else to fix the drain they won't do the camera unless I pay $200. Going against what I was told.

Charles Richard S.

Beware of Lowery!!! They offer low cost service but that is only a trick to get you to call them and give them your credit card. They actual charges to unplug my kitchen sink were not the advertised $49.50 but ended up costing me over $700. They also spent lots of time trying to convince me to replace my main drain line which was not plugged and had not plugged in the past 15 years. I called and complained to the manager but they refused to refund their outrageous charge. AVOID LOWERY

Jim B.

Beware of Lowery Plumbing! They charged my morher $255 for a start capacitor for the A/C fan. It's a $20 part! They quoted her $700 for a fan motor (WTF). The company is a complete rip off!

Jennifer M.

I called on Saturday afternoon because my air went out. A gentleman named Patrick called me back and said he'd be at my house within 20 minutes. I can't give this gentleman enough praise. He was extremely polite, knowledgeable and professional. He had the problem fixed in no time. I highly recommend this company and especially Patrick Castro. I hope the company recognizes the employee they have in Patrick.

will m.

My 85 year old mother was having a drain problem at her washing machine. She called Lowery. A service man shows up and attempts to run an auger down the vent. He claims that he's not able to do it. The blockage it too much. He sends a guy out for a "complementary" scope to see what the problem is.. This guy tells my mother that there's a severe break in the plumbing line under the concrete foundation of her house. He then sends another guy for a "complimentary" quote. All very nice guys. They yes ma'am'd and terribly sorry'd her to pieces. The estimate this guy came up with was in excess of $19000!
My mother called me every, very upset. I told her to call our regular plumber to get a second opinion. She did.. They came out, ran their auger with no trouble and everything drained. He told her there may be a small break which let some roots grow in the line, but it wasn't anything that couldn't be easily controlled. He suggested putting some rock salt down the line a few times a year to keep the roots killed back. My mother told him what Lowery had told her. She said that he shook his head and said "They'll tell you anything"

Carol E.

One of my tenants called Lowery Plumbing last Sunday to unstop her clogged toilet. The "plumber" worked for about 5 minutes, did NOT unclog the toilet, left a mess, and told my tenant she needed a new toilet. I called this "plumber" and was told that maybe a cologne bottle or something like that had fallen in the toilet and caused the clog.....ahem....EXCUSE ME....what a crock of you know what!!!!!! I asked if he had bothered to go outside and run a snake through the clean out valve...NO, he hadn't. I told him he needed to come back and do that and he said he was too busy!!! I then told him I would be calling his boss on Monday, at which time he said he would come back and refund her money. GEE THANKS... My tenant then called a handyman friend of her dad's who came over IN HIS CHURCH CLOTHES and unclogged the toilet in about 15 minutes. Call ANYONE, but DON'T call Lowery!!!

Mar W.

This company is full of incompetents. They installed a toilet and left the black cap in the pipe which washed down to a "Y" of pipes and therefore created a back-up in my kitchen sink. They put a camera in there and then had to tear up the wall to repair the pipe. They recommended we spend $11,000 to redo the 'bad pipes'. We declined. I had to call them repeatedly to come finish the work. It took over 2 weeks. They did not seem to know what they were doing or what they were fixing. Shortly after, we had backup of sewage into the shower and tub and water rushing under the house. This time I called Armstrong Plumbing. Armstrong Plumbing said our pipes were GOOD, but that there was a blockage in them due to the previous plumber. It cost us over $1700 to repair Lowery Plumbing's mistake. I have contacted them many times with bills, pictures, etc. but they won't even give me a name of a person to talk to. DO NOT USE LOWERY PLUMBING. GO TO ARMSTRONG!!! OR ANYONE ELSE.

Dale R.

They installed a new a.c. for my 90 year old mother.
The compressor blew up 1 year and 3 weeks after install.said they could not warranty the compressor and we would either have to replace or get a whole new unit.Called another company that got the compressor warranted and got mom up and running at a reasonable fee.
Honest? You decide