Lowery Plumbing, Heating & Air Conditioning

Pat M.

We called early Friday morning to clear a kitchen drain. We were told they might not get to us Friday but if, not then they would on Saturday. When my called on Saturday evening to see if they were coming, my wife was rudely told, "We'll get to you when we get to you." They never came. We called Jay Young Plumbing on Monday morning and they were here by 11:15.

TK D.

We called Saturday early evening around 6:30 pm. The lady told us the on call tech would call us shortly. He called us about 15 minutes later and we explained we needed our kitchen sink unclogged. He said he had 4 others to get to before us and to just call him back on Sunday. We called back on Sunday with no answer or returned call. We tried three times. We called again on Monday around 1:00 and were told the tech would get ahold of us on their way over. We waited until 5:30 pm and tried calling back. The answering service said they'd have the on call tech call us and let us know it was a repeated call. It's 8:06 pm and still word. We were able to just get ahold of another plumbing company and they were right on it. Horrible way to handle business and glad we have other options.

Cary H.

When out AC quit working we where told it was the blower motor. Three day later they figure out it was the control board. The blower worked again but the AC was still blowing hot air. When I asked if they would fix it, I was told I needed a new AC and quoted $10,000 for a 5 ton unit. No one ever look at the outside unit or put a gauge to check refrigerant and 5 tons is to big for my house. Found another plumber he got working and charged $250.

kerstin w.

Prompt, professional and extremely helpful! Would highly recommend if you want it done right the first time!

T H.

RUN! I was travelling and this company tried to take advantage of my wife. Told her that the hot water heater wasn't repairable and needed to be replaced. This without even looking at the water heater. Then offered to fix this unrepairable water heater for $1300. Then said he could also replace the gas valve, which may be the issue for $1450. Really, the gas valve "may" be the issue? How about test it and determine, but this guy only pulled out his clip board and no tools. I call Lowery and am run all over the place, even being told they don't repair, just install. That is funny, not what their website says. I get run all over the place, they won't return the service fee for work they never performed. Finally get a call from the manager and his response, we will just return your money and part ways as if I am the problem as the customer. Never again. BTW. Went and got the part myself and had it working in a half hour.

D H.

I had a leaky faucet and just wanted to put a new faucet and cartridge on and it is old piping so Lowes didn't have a new one. They quoted me $1800 and told me it was RV parts. I couldn't afford that price so went to an RV parts store and they told me that it wasn't RV parts and told me of an amazing place called Fosters which has 50,000 parts. I bought the parts there for $50 and replaced them myself. So grateful for Foster's saving me $1750 dollars.

Hannah P.

I had a plumbing issue at my house and originally was told it would take one day to fix the problem. I had Airbnb guests so I needed to be updated promptly about the water shut offs. Even though I told them this and talked to several different people, I was ALWAYS misinformed about the amount of time the water was going to be shut off. On the 3rd day of the supposed 1 day job, they tell me that this will be the last day working at my house and the water will be off for only an hour. After I reached out to them in the middle of the day, they finally explain the situation and tell me that the water will be shut off for 6 hours instead of 1. Then later someone said actually the water is going to be shut off until 8:30am tomorrow, So I have to get my guests a hotel for the night. We will see tomorrow (4th day) if that's the truth or not. I won't be using them again.

Rick S.

Update: Lowery's camera person never showed up but thankfully the tech from Joe Rushing Plumbing did. As part of his service, he snaked and scoped every vent on that side of the roof. The Lowery plumber only ran one line, the wrong line. Needless to say, the tech from Rushing was able to locate and clear the clog. He even shared the camera screen with us to show us the problem and the fact that he cleared it (we ran water down the sink, I added some food coloring and the water turned red as it flushed). I must say that Lowery's did send me a check for the $49.50 I paid so at least they opted to do the right thing in that regard. I did pay a little more to use Rushing, BUT I have a working drain and a Zero cost fix moving forward.

Adam M.

Great experience. We had an air conditioner issue (our fault) on Sunday. They answered our call and had the a/c tech call us back quickly. The tech was on time,curious and even showed us how to mediate any future problems!! Thank you Lowery's for being local, caring, and prompt. They are on the top of my recommend list. Well done Lowery's... well done

LaRanda J.

We called Lowery and made an appointment to come out on 4/2/2021 to unclog our guest toilet. They called me at 8:34 am as I was on my way to work but my husband was home, so I informed him it was good to go to my house. He came in to see what the problem was and told my husband seals needed to be put under the toilet didn't remove the toilet to clarify that. He ask my husband if we had a line in back my husband said yes, he took him back the to show him were the line was. He drove his truck to the back then came back in and told my husband it could be a toilet tissue back up but to be safe he was going to send a camera man out to check the line which would be Tuesday or Wednesday. So he did not attempt to fix it. I got a call at 9:12am while working on a client haircut, I excused my self hoping to get so good news and was told that a camera man was going to need to come out to see if it could possibly be roots in my pipes I asked how much would it cost, I was told no cost and some one would contact me. Once I got off of work I can home and my plumbing was still clogged . 49.50 is not worth the bull crap of not doing the job. Long story short I had to get another plumbing company to get my bathroom unclogged on 4/3/2021. And no there was no roots in the pipes, and that is a brand new line. I would not recommend this company and I would like a refund. No receipt so unprofessional. And I'm speaking from someone who deals with customers everyday.