Lowery Plumbing, Heating & Air Conditioning

Adam M.

Great experience. We had an air conditioner issue (our fault) on Sunday. They answered our call and had the a/c tech call us back quickly. The tech was on time,curious and even showed us how to mediate any future problems!! Thank you Lowery's for being local, caring, and prompt. They are on the top of my recommend list. Well done Lowery's... well done

LaRanda J.

We called Lowery and made an appointment to come out on 4/2/2021 to unclog our guest toilet. They called me at 8:34 am as I was on my way to work but my husband was home, so I informed him it was good to go to my house. He came in to see what the problem was and told my husband seals needed to be put under the toilet didn't remove the toilet to clarify that. He ask my husband if we had a line in back my husband said yes, he took him back the to show him were the line was. He drove his truck to the back then came back in and told my husband it could be a toilet tissue back up but to be safe he was going to send a camera man out to check the line which would be Tuesday or Wednesday. So he did not attempt to fix it. I got a call at 9:12am while working on a client haircut, I excused my self hoping to get so good news and was told that a camera man was going to need to come out to see if it could possibly be roots in my pipes I asked how much would it cost, I was told no cost and some one would contact me. Once I got off of work I can home and my plumbing was still clogged . 49.50 is not worth the bull crap of not doing the job. Long story short I had to get another plumbing company to get my bathroom unclogged on 4/3/2021. And no there was no roots in the pipes, and that is a brand new line. I would not recommend this company and I would like a refund. No receipt so unprofessional. And I'm speaking from someone who deals with customers everyday.

Tom S.

Avoid like the plague!! I called them 3 days ago with my plumbing emergency and was told they were booked for the day but would certainly get to me the following day. They took my information and insisted on a debit or credit card number. The next day i called to verify i was on the list. Late in the day i called again and was told they work until they finished the list and they would be by my house .... lie lie lie. Their commercials look good on tv but i have found out the hard way they are not to be trusted. If they are too busy or don't want my business tell me so but man up about it.

Lena C.

BEWARE!! This company took advantage of my widowed mother. The person who sold her the system and installed it told her that the system included a 10 year warranty and maintenance plan that included filters and changes. This was a huge relief and the company was supposed to call her to schedule the promised maintenance- this never happened. She recently had an issue with the system and called to have the system looked at (10 year warranty and all). Now the company claims they have no record of the maintenance plan and are charging her an outrageous fee to change a filter- remember the 10 years of included filters and maintenance?
On top of this- the receptionist was extremely rude to my poor mom. After the year that we all had last year- a bit of grace and kindness goes a long way- do not do business with these people.

Aimee S.

Beware of this scam artist. We called with a blockage & they said we needed $18,000 of plumbing repairs. Thank goodness we decided to get a second estimate. The 2nd plumber not only cleared the blockage easily, but also scoped the pipes confirming what my gut had already told me. Although I had to waste money paying 2 plumbers & take extra time off of work, at least I didn't take trust Lowery and pay out $$$ for unnecessary work.

Brandt T.

Don't let the 24/7 plumbing fool you. I called at 10:45 pm for an emergency service call. At 11:15 the call center called back asking if I had received a call from the plumbers. I answered I had not. At 12:15 I called back to get more information and they said that they could not page the plumbers after midnight and they would schedule something in the morning. It is now noon and I have not received a call although I was already able to go buy the parts myself now that the stores have opened and fixed it.

Thorn M.

SCAM ARTISTS.

Mid-afternoon they said it was my capacitor (on ac) and replaced it. Said it was fixed but to wait 4 hours for cool air... 3 hours later I called them back and was told the person was an hour away and had 3 hours of calls ahead of us. When he arrived (9pm) he said it needed a motor which would be $700, but there was no point in repairing it because the whole unit (5 years old) was messed up and we needed to spend $7,500-$10,000 on a new unit.

At this point it was almost 10, we got a hotel room and I was suffering from early stages of heatstroke. I get online and ask my neighbours (Nextdoor app) about the company and around 15 people responded saying that Lowery tried to force them to buy new units too.

The next day we called out Duncan who replaced the motor, said the unit was fine, charged us $400 including the call out fee.

Lowery seems set on nothing but replacing every unit they get their hands on. What should only have been $400 fee turned into $234 (capacitor which I'm sure would have been cheaper elsewhere) and $200 for hotel, almost $900.

I am debating going after them to pay my hotel fees.

Kelly R.

We had a shower back up on Christmas Day. The next day I called lowery plumbing to snake the drain. They said it would be Monday before they could come out. Monday at 4 in the afternoon they still hadn't called or came by so I called them and they said they could try again tomorrow. When the technician came and tried to snake it he said he was having trouble sending the snake down the drain and that he could set me up with a free camera service to see what is wrong. I said it would be great. After he continued to try to snake it. He then looked under the house and said the drain pipes where different sizes and that was probably the reason for the backup. He had a manager come out to give us a estimate on fixing the drain. They gave me an estimate of $1,425.00. We had to find someone else to fix the drain because we couldn't afford the $1,425.00. Now that we used someone else to fix the drain they won't do the camera unless I pay $200. Going against what I was told.

Charles Richard S.

Beware of Lowery!!! They offer low cost service but that is only a trick to get you to call them and give them your credit card. They actual charges to unplug my kitchen sink were not the advertised $49.50 but ended up costing me over $700. They also spent lots of time trying to convince me to replace my main drain line which was not plugged and had not plugged in the past 15 years. I called and complained to the manager but they refused to refund their outrageous charge. AVOID LOWERY

Jim B.

Beware of Lowery Plumbing! They charged my morher $255 for a start capacitor for the A/C fan. It's a $20 part! They quoted her $700 for a fan motor (WTF). The company is a complete rip off!