Low Cost Drain Plumbing

David B.

No one likes to pay a plumbing bill, but when an emergency happens it is nice to have some one show up who is both professional and reasonably priced. John did a very good job in making the repairs quickly and professionally while also giving advice on how to mitigate or eliminate future problems.

Carolyn N.

Our toilet was leaking and the screw came off. We found Low Cost Drain Plumbing on Yelp. Whereas others did not even answer their phones, John Merryman answered and came the same day we called. Very knowledgeable and great service. He arrived on time (in the one hour time slot he said he would) and was very upfront and honest with the cost and what it included: inspection, repair and installation of the toilet flange and wax ring. Turns out the person who previously installed the toilet for us did a faulty job. The flange was almost an inch lower than where it should've been and there was no wax seal to ensure that whatever was flushed down the toilet went down the drain instead of flooding under the toilet. John did a great job and cleaned up after himself. John's just one of those good, honest guys you can trust. Good price and value. We're happy we found John and will definitely use him again!

Mike W.

I just tried to call to get some information for plumbing services needed and go to an answering machine, no big deal. Well the message then says ""we will be out of the office 08/26 and returning on 08/27 leave you name and number and we will call you when we get back in the office"". Well considering this is 09/17 and they have yet to change the message. well nuff said. I will be looking elsewhere for a plumber.

Erci G.

Fast and efficient service! Matt gave me the earliest response, which I really needed to fix my plumbing problems. It was also a plus that they have the #1 rating on Yelp for plumbing service and are closest to my location. I called today at 9:31am to repair my clogged toilet and shower that won't shut off. Matt said they will arrive within an hour. I was praying that they will arrive on time as I cannot wait any longer to have water on my property (and bad experience with other sevice before). The Yelp reviews are correct. They arrived at 10:29 am. Matt didn't waste any minute. He immediately checked the problems and quoted me for $140 plus cost of materials. He left for City Mill and bought the parts. My shower and toilet were fixed within 1.5 hours and I'm happy with his service. I would hire him again for future plumbing needs. BTW, he accepts checks, gave me a written receipt and a business card. He is also a licensed contractor with dba Honolulu Leak Detection.

Jennifer N.

Matt showed up early and i wasnt at the property yet. I needed help with clearing tree roots from a downstairs shower drain. There was standing water which was all slimy from being there for weeks. His helper had to haul buckets of water upstairs to dump outside. His estimate had to change once he saw the mess, but it was reasonable. His fee just to come out was extremely reasonable as well! He has great communication and is very friendly. His helper was very respectful and wouldn't accept me tipping him! Overall a great experience. Would highly recommend.

Bob B.

looked @ my unit 3 times blamed it on the condo building. didn't help me explain the situation thoroughly to the building manager took my $320 and ran away fast as he could.In the end I got another plumber from the building manager and got everything fixed in 20min. And guess what? he's (was) actually my friend. everyone please be careful.

Gregg K.

Matt is amazing and goes above and beyond what most people (in any profession) would do. What started out as a simple valve replacement for all of my sinks (3 sinks) and toilets (2 toilets) (and unexpectedly my water heater) turned into an all-day affair as the water wouldn't shut off for my building. Matt worked tirelessly with my building manager to figure out how to turn off the water to my building before he started working in my unit. He even called the City to have the water turned off from the street to ensure that I wouldn't have any water damage in my unit. When the water was finally turned off, he did an excellent job (very neat and clean) replacing all of my valves. Thank you very, very much, Matt!

K K.

I initially called Matt from Low Cost Drain Plumbing who agreed to come over at 8 am on Tues to help install a new Delta kitchen faucet I picked up at Home Depot. The faucet required me to replace my two shut off valves so I thought I would leave it to a professional. Well knowing that plumbers charge by the hour, I made a mental note that Matt showed up 12 minutes late to my house. He then came inside my kitchen to scope the job. He tried inserting the spray hose into the channel opening in the faucet but could not figure out how to do it. I thought to myself ""oh oh"". I then told Matt he needed to shut off the main valve outside to shut off the water supply. He tried but could not do it. He told me to call the Board of Water Supply and promptly left telling me to call him afterwards when the water is shut off. Within 20 minutes, the water is turned off and I call Matt back. Matt tells me he is only going to replace my shut off valves when he returns and furthermore plans to charge me $125 for wasting his time as ""I was not ready"". Auwe braddah, you got to be kidding. I told Matt I wanted him to do the complete job and not just replace my shut off valves. He tells me to find another plumber. So I did. Very unprofessional and does not know his trade.

Nicole R.

I'm about to let you in on a little secret: life is too short to sit around waiting for a plumber to show up when you have only one bathroom sink and it won't drain. Especially when you're a full-time working mom of a toddler. Know how I know this? Read on... Based on the amazing Yelp reviews, we called Low Cost Drain Plumbing on Saturday, and left a message to make an appointment to fix our sink. We expressed a sense of urgency in this message, so when we hadn't yet received a call back on Monday afternoon, I called again. Matt was on a job and asked me to text him my address and phone number, and said he'd call me back as soon as he was done to make an appointment - he said within the next 15 to 20 minutes. Three hours later I texted him to see if he could come, told him it was okay if he couldn't but to please let me know so I could make other arrangements. He called me then and made an appointment for the next day (Tuesday) between 11-12pm. Tuesday at 12:15 he still hadn't showed or called to reschedule so I sent a quick text (see attached photo) to see if he could still make it. He said he'd be here in 15 minutes. Then 15 minutes later he called me to say he was on his way. When he asked if this was an emergency, I said that it definitely was -- our only bathroom's sink is completely clogged and will not drain. He then said that he wouldn't be coming and that it was best if I call someone else. No explanation why the sudden change. He literally went from ""Yeah, I'll be there in 15 minutes. Now I'm on my way up to your place. Um, actually, you should call someone else."" WHAT??? I had repeatedly said to Matt that if he couldn't do the job to please let me know so I could just call someone else, because we were dealing with an emergency. I kept giving him the benefit of the doubt due entirely to the positive Yelp reviews. Well, from my experience, he isn't someone who can be counted on, not to mention completely unprofessional. This whole interaction was a huge waste of my time. Please don't bother wasting YOUR valuable time with Matt from Low Cost Drain Plumbing. I've already found someone else to come out tomorrow and will be very happy to give them my business - and my recommendation once the job is done! UPDATE 2/12/16: Matt decided to call my husband today and threatened legal action if I did not take down this review. He didn't bother to address me directly, but he's welcome to share his version of the story as a comment on my review. I 100% stand by my review, and will not take it down, because what I wrote about Matt and his business are a wholly accurate account of my experience with him. Clearly, many other Yelpers have had good encounters with him. I didn't. The Yelp community can take any of my reviews at face value - I've been a Yelp Elite for 7 years now, and the vast majority of my reviews are 4 and 5 stars. In fact, I had to call a different plumber when he didn't show up, and was very happy to give them a 5 star review for their excellent customer service and a job very well done. If you are ever threatened with legal action for sharing a factual review of a business, Yelp offers helpful advice on how to deal with this: http://www.yelp-support.com/article/Do-Yelpers-ever-get-sued-for-posting-negative-reviews?l=en_US

Joe M.

Matt helped us find our leak under the concrete slab of our bathroom floor. Ended up having a real good time. My family just loves you! Mahalo nui Matt aloha. Joe and Trooper Morris.