Lovett

Mindy J.

I just call last night for service, I can understand night time will be charge more. This one is someone
recommend, I think it is good. We be placed in day time. I already tell they what is problem, He call , and fixed. They will charge the bill for $961.I think
They won't be doing the business for second time. Even we have some restraunt around Portland area.

d m.

I contacted Lovett to repair my basement ejector pump and am incredibly happy with their service. Their plumber, Ken, was able to come out a day earlier than scheduled which worked great for me. When it became clear that we'd need some specialty parts, he immediately contacted his supplier and patched things up to keep them in working order until the needed parts came in. A week later, Ken stopped by and finished up the job. Punctual, fast and knowledgeable.

Terry S.

I had Ken from Lovett come out and give me a bid on my plumbing job and his bid came in about the same cost as the other two I had gotten but I chose Lovett because of the professionalism of the bid in the way it was typed up, not hand written and was very clear what they would do and what it would cost. I needed to have it done right away and they made room in the schedule for me the same week and when they came out it was handled quickly and professionally. I had them excavate the area and fix the main line and I would use them again for any plumbing issue I might need.

In addition, the owner, Dale Lovett, is a big promoter of the "" Practice Kindness "" movement. Ya gotta love a guy like that.

Kindness doesn't cost a thing, sprinkle that stuff everywhere.

Tom M.

I can't comment on their work because no matter how hard I've tried they do not return phone calls. Had them do a sewer scope at my residence almost 4 weeks ago. After that they were going to quote me on doing the repair. Since then I've called 4 times, once a week, and not even one time have they returned the call. Their phone etiquette is great and each time I think finally I will get the quote(s) I was promised but total silence after that. I am left to assume that they must not want to do the work, but it would at least be courteous to inform me of that.

M M.

Punctual, easily accessible office staff, poorly informed plumber who did not take the time when I called him to chat 2 days prior, he did not ask the right questions to familiarize himself with the job at hand. Came out, spent 20 minutes explaining how involved the job will be and offering very costly alternatives, which he did not have the equipment for anyway. Charged 154 dollars, office staff was not understanding to say the least when I called to explain that this seemed more of an assessment visit rather than a real work.
Would avoid by all means, I am not sure how this business approach would thrive in a city like Portland.

Jon C.

They came to fix a clogged drain and backed up sink. They charged me $201 to get the drain unclogged. $105 per hour, $49 just to come and look at it. $15 for a pair of latex gloves, $32 to use their snake. I thought this was a bit excessive but I understand that they can charge these prices and so I paid it. Even after their tech's truck leaked oil all over the street in front of my house. When the tech said ""just give us a call if it gives you anymore trouble"", I took that to mean that they would come back and do the job right if it continued to be an issue. But a few days later the sink is still backing up and Lovett says they don't guarantee their work. I don't understand how you can charge those prices and not guarantee your work. I proposed that they fix it and charge me but deduct the $201 I already paid off of the bill. I think this is a very fair resolution but they wouldn't even consider this.
Don't support them. They do shotty work and don't care as long as they get your money.

Sheila M.

They showed up early - usually fine but I work from home in a unit behind our house, so it is important to call ahead of time. I happened to be in the house when he drove up. While he did clear our tub blockage, we were charged $15 for ""PPE"" which was explained as personal protection. That would be gloves. You know, those things you need to wear when you do PLUMBING. Oh, and that personal protection did not cover tracking mud into our home with any boot covers. That probably cost extra.

Tracy K.

TRUE CUSTOMER CARE

I had a bad experience with this company but they stepped up and made it better. Carla is a great customer service person. She was kind and apologized for what I went through. Yes, I am probably that one customer that has everything go wrong. I have no doubt Lovett is a great company and 99.9% of the time everything goes right. They recognized I was the .01% that had all the bad and they made it right. Thank you Carla and Lovett!

Aubrey B.

Called last week because my 100year old cast iron floor drain in my basement wasn't draining water. Lovett gave me an appointment window if 8am-11am about a week out (it wasn't an emergency). The guys from Lovett called at 8:10am to let me know they were on the way. Once they arrived, they were professional, explained everything to me clearly, were courteous and cared for my property and pets. They diagnosed the problem and gave me options moving forward. They went above and beyond to make sure I understood what needed to be done. Highly recommended.

Meghan C.

I needed my entire sewer line replaced really fast and Lovett was recommended to me by my trusted plumber. They came right out, tried to clear the line, but it was filled with roots ( 100 year old line). They gave me a reasonable estimate and began working immediately. What a pleasure it was to deal with them! They were so positive and careful with my property. They got the work done quickly and efficiently and left the site as clean as before. I can't recommend them highly enough!!