Lovett

Sheila M.

They showed up early - usually fine but I work from home in a unit behind our house, so it is important to call ahead of time. I happened to be in the house when he drove up. While he did clear our tub blockage, we were charged $15 for ""PPE"" which was explained as personal protection. That would be gloves. You know, those things you need to wear when you do PLUMBING. Oh, and that personal protection did not cover tracking mud into our home with any boot covers. That probably cost extra.

Tracy K.

TRUE CUSTOMER CARE

I had a bad experience with this company but they stepped up and made it better. Carla is a great customer service person. She was kind and apologized for what I went through. Yes, I am probably that one customer that has everything go wrong. I have no doubt Lovett is a great company and 99.9% of the time everything goes right. They recognized I was the .01% that had all the bad and they made it right. Thank you Carla and Lovett!

Aubrey B.

Called last week because my 100year old cast iron floor drain in my basement wasn't draining water. Lovett gave me an appointment window if 8am-11am about a week out (it wasn't an emergency). The guys from Lovett called at 8:10am to let me know they were on the way. Once they arrived, they were professional, explained everything to me clearly, were courteous and cared for my property and pets. They diagnosed the problem and gave me options moving forward. They went above and beyond to make sure I understood what needed to be done. Highly recommended.

Meghan C.

I needed my entire sewer line replaced really fast and Lovett was recommended to me by my trusted plumber. They came right out, tried to clear the line, but it was filled with roots ( 100 year old line). They gave me a reasonable estimate and began working immediately. What a pleasure it was to deal with them! They were so positive and careful with my property. They got the work done quickly and efficiently and left the site as clean as before. I can't recommend them highly enough!!

Pdxocd O.

Service is excellent / Customer service is top notch / Price is competitive / This company does a great job and it shows!

David B.

I've read a couple of the negative reviews here, and wonder if it's the same company? We had a crushed sewer lateral that was on city property, and as such, I couldn't do the digging myself. I put out calls for bids, and Lovett's salesman Ken got right back to me. I explained the problem, and within an hour or so I had an estimate.
The other 3 bids I called for, 2 were much higher priced, and the one that was lower had a lot of negative reviews, and couldn't get to it for a week or more (unless I wanted to pay more).
They got the permits, had location services out, and got to digging right away. The crew onsite were super friendly, explained what they'd found and did quality work. I've worked rock fall construction in the past, and these guys were anything but ""lazy or low skilled"".
Finishing the job took an extra half day (because of the inspection, not because of the crew), they cleaned up every last bit of rock and dirt from the dig, and even though the problem (11ft underground) was different than the problem was presented to them, the cost didn't change at all from the original bid.
Next time I need this kind of work (hopefully never), or if anyone asks, Levett gets my highest recommendation.

MountainGranny B.

I encourage you to notice that these great reviews are mostly from 2014 and earlier, because I did not have a great experience. It was barely OK. I needed the main line replaced -- the line that runs from the street into the house. The estimate was reasonable. I accepted the bid and they completed the work. It took over a week, more like 10 days, to actually finish the job although the drilling and reconnection was done in one day. No one called to explain the delay in finishing. Now, three months later, I discover that two out of my three outdoor faucets have been disconnected during their work in the crawl space. It was bad enough that the guy they sent out to repair my rock wall was planning to work in the PITCH DARK, and I sent him away after discussion with him about what was needed. He most certainly could NOT have done the job in the DARK. One of the supervisors came out the next day and did the work. But discovering that my outdoor faucets have been disconnected is complete nonsense. As you can imagine, I am furious. Do you think I should call these guys again?

Kurt M.

I was very impressed with my experience with Lovett. We had a plugged drain. The technician asked intelligent questions to help him get started in an effective manner. He was professional and genuine, and I felt fine about having him in our home. He fixed our problem. The fee was less than others who we've had out for the same work.

I would use Lovett again.

Craig F.

This is the 5th time I've hired Lovett. If I need a plumber again, they'll be the first call. The service has always been professional, reliable, on time and clean.

I had an appointment for Monday at 8am. Chris N showed up right on the dot and was working on the clogged drain within minutes. He spent a little time trying to snake the drain from the tub but had the same issue I did. My house was built in 1926 and the tubs line is stupidly overbuilt with a bunch of bends and turns after the trap. Chris had to move down into the crawl space and literally remove the trap in order to feed the snake down the line. Before the hour was up, the glorious sound of water flowing freely down the tubs drain emanated from the bathroom.

The service took a little less than an hour, the work areas were cleaned up when he was done and the total cost came to $150. Considering my crawl space and the difficulty of getting to the section of pipe he needed to, that price is more than fair.

After packing up his tools, Chris also talked to me about what I can do to avoid the problem in the future but he wasn't preachy or condescending in anyway.

Every time I've called Lovett the service has been pretty much the same, friendly, clean, professional, reliable and reasonably priced. I'm glad I found them.

Dale B.

We had to disconnect our sewer line that ran through two neighbors yards and connect to a new half trunk that the city ran in front of our house. From our backyard, next to our garage, under our driveway and to the street. We got half a dozen bids and we found that Lovett's was the most knowledgeable and professional. They used a machine to bore to the street. The price was a tad higher, but you get what you pay for! They worked within the time frame they estimated (five days), even in our rain. Highly recommended!