Lovett

Dylan D.

These guys are the best outfit in the Portland Metro Area for all your plumbing/ drain cleaning needs. Big props to Fonzi, Andrew, Brandon, John, Ryan, and Josh who have all helped me out on multiple occasions. Always incredible service, and always doing the right thing. Thank you guys!

Emily R.

AWFUL!!! Got a sewer scope to determine repair/replacement needs. Technician for the scope was wonderful, but things went down hill quickly from there. Three weeks and multiple calls later I can't get a quote for repairs and I just discovered several hundred dollars in unauthorized charges on my credit card.

Joseph E.

Have to give Lovett services 5 stars! They were very helpful from the very beginning, including from the phone call to setup the appointment. The technician, Andrew, performed a clean, professional water heater switch out in an efficient manner, all the while maintaining a very cordial and friendly air. He actually went through, in detail, all the components of the heater, the standards of care for the equipment, the recommendations for use and some troubleshooting tips. In the end, I had a new water heater and felt so much more competent at using and managing it. Thank you so much for such a great team!

Kay B.

Great customer service. Called back right away. Scheduled appointment quickly. Technician arrived on time, called before to let me know he was on his way. Went right to work with great positive attitude. Got job done quickly and efficiently.

Sami O.

Drew, from Lovett plumbing, arrived 40 minutes late, and when he looked at my kitchen and bathroom sinks, which just needed to be connected to existing plumbing, couldn't give me an estimate. He was on the phone the whole time - 2 hours - and I received a bill of $304. Had I known what it would cost, and that he'd be doing other business while connecting pipes, I'd never have hired him.

Paul F.

Replacing a sewer line is not most people's idea of a rewarding house project. In fact, I had been putting off the replacement of my 90-year-old sewer line for more than 10 years. After dealing with a slight emergency with a blocked kitchen line, I decided to bite the bullet and get it done. After receiving a quote from one company, I phoned Lovett Services. Ken gave me a very reasonable estimate for the required work. Although the project turned out to be more complicated and more time consuming than originally estimated, the work was done efficiently and expertly. Ken and supervisor Jaime were informative and helpful. The workers on site, Dan and Rick, were fantastic: helpful, positive, hard-working, professional, and polite! The whole experience was GREAT. A class act with great workers! Thank you, guys.

Laura J.

Updating my review from 1star to 4stars because I feel much better about our interaction, and the response that I received from Ken and the two workers who completed the emergency sewer repair. I realize I was uneducated on the sewer system in my newly inherited 100year old home, and I did not know what questions to ask in order to clarify the work that I requested--therefore I felt only half of the job was completed and my subsequent 1star review. Ken was quick to respond and very patient and helpful in explaining the procedures for the two different systems and I have a better understanding that the work I requested was completed. I am a better educated (and happier) customer thanks to good communication efforts. Two of the workers who completed the repair also stopped by and were very concerned about the thought of their work being incomplete or problematic. The quality of their work was not the problem, and we all realized there was a misunderstanding in the procedures for the main sewer line and the drain lines. They checked out the drainage system inside the basement and were very helpful in their explanation of the drainage repair procedure. I feel I have a better understanding of the work that was completed and there are no further issues with the quality of their repair work. We received good communication from the workers, Ken, and Ms. Shelli in the office. I also appreciate the company's quick scheduling--they were able to come out 1month before any other company, which saved us from being without water for more than 30 days. I appreciate their work and their willingness to resolve misunderstandings.

A. L.

From reading the other reviews, it sounds like experience really depends on the specific individual(s) you get to interact with. I was lucky!

My last tenant poured mop water down the kitchen sink and I could see where she'd tried to shove the hair and gunk through. I was careful and the sink drained okay for a couple months, but then I lightly used the garbage disposal and there was instant backup. On a weekend. I tried calling but all the open businesses were booked for several days and the rest had answering machines saying they'd be open on Monday. I finally got hold of a business that referred me to Lovett's, who would take on emergency residential work. Thank goodness. The plumber who arrived was professional, had the snake needed to do the job, and gave solid advice on how to approach the plumbing in the future. It was expensive (~$300) but I think that's to be expected of weekend, unscheduled work and I understand Lovett's usually does bigger jobs, not the small home stuff. He also spoke very well of the business owners, how they do quite a bit for the community and charity. The fact that their employee is so complimentary of his employer makes me glad to support them.

Penny W.

After many calls to other plumbing outfits, Lovett came through! I needed some one the same day to replace a hot water tank. Everyone else was 2-3 days out, unless I wanted to pay over time, or no phone calls back. Pat answered the phone and had Mark out to my house within 2 hours. My final bill came in under the quoted price by a couple hundred dollars. Thank you Lovett for making my day a lot less stressful!

Gene B.

We wanted to replace old gold colored fissures in our shower with more modern. The Delta valve was old, and is no longer in production, and unavailable in most plumbing supply houses. So I called Lovett, thinking we would have to tear out the wall to rough in a new valve, which would be a large expense. But Will said he thought he could find one, and he did! Next day Keith shows, installs the new fixtures, and looks great. Very good service from both techs, not cheap, but without Will's extra effort to find the replacement fixtures, it would have been much more costly, and more time consuming.