Love Plumbing Air & Electrical

Catherine B.

I will never call this company again and I strongly suggest that you don't either. I had a outside faucet break and thank goodness that I had a way to cut the water off at the meter. I called Gene Love plumbing and according to their ad they advertise their services as reasonable. A plumber came out looked at the problem for 90 seconds and said he would go figure an estimate. He charged me 137.00 to look at it (5480.00 dollars an hour, pro-rated) and gave me an estimate of 560.00 to replace the faucet. Needless to say I said no thanks and got someone else. Unless you have water going in your house with no way to turn it off and you can't get anyone else """"DO NOT USE THIS COMPANY""""

Renee P.

So frustrating - I will never call this company again. I had an appointment with this company to do various things around the house. Ceiling fan and put 8 new light fixtures up - their appointment window is like 9-12 and 3 -6. I'm not totally sure. But something like that. So, I made the appointment for an afternoon I had off on 11/04/22. They called/text me 30 minutes before they were supposed to be here and stated the electrician got tied up needs to reschedule an appointment to next Friday. I'm sure glad I didn't take an afternoon or morning off of work for them not to come to their scheduled time. I understand things pop up, but it's obvious this recurrent problem. Based on the reviews. Now it seems like the new norm for any service you have a scheduled appointment for contract jobs.

Lonna G.

Love using Love Plumbing Air and Electrical. The guys they send to help me are very professional and very friendly. Have not had any issues with them. Daniel was very professional and friendly. Finally found a company I will use.

Robin G.

CROOKS! If you want to pay high prices go with Gene Love. If you want to get just as good of service for a fraction of the price Call Around and you'll find more affordable options! They charged me $65 to come out and look, then quoted me $850 to change out a meter panel and made it sound like they were doing me this huge favor on a Saturday afternoon that no one else would do. Luckily I called around and found Tucker Electric out of Elgin. They were there within an hour and charged me $160 for the exact same service and even sent 2 guys instead of 1. Gene Love could have charged me half of what they quoted and I probably would have done it and they would of still made good money but instead they tried to take advantage of the situation and now all they get out of it is a bad review.

Patricia A.

We had signed up for the membership to get routine service throughout the year as well as priority bookings. Every single appointment resulted in late arrivals or even complete cancellations as it became very evident that being a service member did not actually provide priority service. It is not worth the money or the hassle. It is especially frustrating when you take a day off of work and find out that you can't even get the service that day that they committed to. This happened several times to me.

David S.

For over a year, I have been teetering and tottering on whether I should stop dealing with them out of some sense of loyalty and dependability from being a long time customer. I've spent lots of money with this business. I have had them do electrical work, install two new toilets, replace all of the pipes under my home, repair duct work that was damaged due to flooding about twenty years ago and replace a hot water heater with a hybrid heat pump efficient water heater. Today I am finally ready to break up with Love Plumbing Air & Electrical. Yesterday, they sent a technician to my home to see why my hot water was boiling. I purchased the hot water heater (Hibrid heat pump on January 4, 2021). Here's the series of events that took place since yesterday February 8 - 9, 2024. 1. Ty says the top element is gone and it's the reason for the issue. It will cost $322 to repair. 2. I inform Ty that the unit is under warranty. He asked who installed it. I say you (as in Love Plumbing). He then calls the supervisor on the phone and tells me they can replace the element but I will need to contact Rheams the manufacturer to get reimbursed for the parts and labor. I asked how much is the labor vs parts. Ty says he doesn't know. I ask Ty to hold on why I contact the manufacturer. 3. I contact Rheem/manufacturer and they confirmed the part is under warranty. They say they can overnight the part as that is their protocol. They did not offer to reimburse me for repairs made. 4. The Rheams technician asks to speak to the plumber. I inform her he's on speaker phone. She ask Ty if he performed a diagnostic test. He says no I went by the 4 error codes that were being spit out from the heaters digital display. He said they all point back to the top element not working. The Rheem tech then ask Ty if he checked the bottom panel. He answered no. She then ask Ty to go check the bottom panel as well. I accompanied him to the partial basement to watch as he followed the instruction of the Rheem technician who explained to him that the diagnostic test must be ran first to get to the root cause of the issue. As you can imagine, I am now feeling less confident in the Loves technician on scene. 5. Ty tells the Rheem technician he's getting a reading of 0.1 on both the top and bottom panels. She then ask if his ONN reader is on 200, he says no it's on 25. By now she's guiding the Love's tech through performing the diagnostic test and inside I am feeling like this guy is of the least experience although I am trying to be positive. 6. Ty followed the verbal instructions of the Rheem technician online and was informed the readings that he received from the top and bottom panels are accurate (13.1) and that means the element is not the issue. No new elements are needed. She then explained the issue is the elements are not communicating with the control board because the control code is bad. So you can imagine how that made me feel. That meant I would have paid $322 to Love Plumbing Air & Electrical to replace a part that wasn't needed and not repair the correct problem. Additionally, I would have had to make another call in the future to have the problem reassessed and pay additional money for a repair. Who knows when they would have identified the correct problem. Would they send the same technician back to my home? 7. The Rheem technician then informs both Ty and I that she can overnight the control board. I agree to it and ask Ty can he assist with setting up an appointment for the installation of the control board the next day which today Friday, 2/9/24. He say yes. The agreement is that I would call Love's as soon as the control board is delivered. 8. Before Ty left my home yesterday I ask if I am good with using the water. He said yes. It will go back to the way it was. He said it would fluctuate between hot and cold. Note! The water was scolding hot yesterday morning when I reported the issue. There was no fluctuation mentioned by me. But I took his word as the plumber. Later in the afternoon approximately 1 1/2 hours after Ty left I noticed that the water was getting hot. I checked my breaker box to make sure I had turned it back on and it was. I then contacted Love's to find out how long it would take the water to heat by up. They said it would be an hour. However, I have not had hot water since Ty left yesterday. 9. I called Love's this morning. The sent Ty back out. Ty goes to check on the hot water. He asked men to turn off the breaker. He then tells me he talked to his supervisor and the reason the water is cold because with the control board being bad, the water is fluctuating which is the reason for the cold water. And """" the reason the error codes is that the elements are communicating with the control board"""". 1. Continuation of this review can be seen in the photo.

Kathryn D.

One of the worst customer experiences I've ever had. Please do not trust an estimate they give you. Their intent is not to complete your job and to try to pretend like it's your fault that they did something incorrect. I spent almost $9,000 on a job that initially started out at about $5,000 for total rewiring of my whole house and I still do not have electricity in most of my basement. And now they would like to charge me an additional $2,000 because they made a mistake.

E S.

I signed up for the Plumbing membership and they were to come out and do an inspection on my house. I scheduled this 3 times and they never came. On each scheduled visit, they did not show, nor did they call to advise. VERY DISAPPOINTED!

Jason W.

Do not go with this company. They will tell you it's a $50 fee to come out for estimate and the fee will be waved if you use their service that same day. All I needed was them to install a refill tube in the back of my toliet. They told me I needed to get a whole new toliet and it would cost $1000.00. I told them my toliet was fine. Then they said they could replace what was in the tank for $600.00. I had just replaced the handle the only other things in a tank is a flapper and bolts. They where going to charge $600 to change something that didn't even need changing. Then they did an """"inspection"""" on my house which I told them not to do but they said it was required. They continued to tell me I needed a new toliet downstairs and new bath fixtures on a tub I don't even use. Try charging me almost $3000.00 total. Had to waste a $50 check on them but was better then waiting $3000.00.​

Christopher C.

I have used Gene Love for a variety of projects around the house. I have had absolutely no qualms about continuing to use them for my needs around the house. Furthermore, they have been upfront about pricing, work required, and have been the most professional group I've worked with in a while.