Lou's Plumbing

Cheryl K.

Made an appointment 2 weeks ago, they changed the date the day before, then they cancelled at time of arrival and told me to call someone else TERRIBLE SERVICE

Vicki Y.

I called to have a leak located and repaired as it had soaked and ruined a carpet. I took out the back of my closet wall to see where the water was coming from but as there was several pipes in a very narrow place I couldn't tell which pipe was leaking. A plumber from Lou's came out and he couldn't tell which pipe was leaking either as all but one pipe was unreachable. He called Lou and evidently was told what to check and what to do. Whatever he did didn't fix the leak. The wall of my house which is cement block was knocked out large enough for him to check pipes. He cut a pipe he thought was the one leaking (it wasn't the one) and replaced some of it with a copper pipe. He thought that would fix the leak and was about to leave and I checked and saw water was still coming out! He then knocked out some more wall and when he stuck his hand in he discovered the leak was coming from the one pipe that was reachable from the back of my closed! He then said he could either have to dig up the floor and replace pipe or go to Home Depot and get a pipe clamp and put on it. I opted for that. So the large hole in my cement block house had to be fixed. Lou said that would be $300 in addition to the $585.04 I was charged for all the unnecessary stuff he had already done. The man that fixed the $300 hole said there was no charge-they always fixed holes they had made. But he came right back in after he got to his truck and found out there was a charge of $300. I called and spoke to Lou and he said I agreed to pay the $300, which I did but after the man that fixed the hole said they don't charge for fixing holes they make in houses I was really mad and don't think I should have been charged that $300. I won't ever use Lou's again. I have some other jobs I need done but after paying them almost a thousand dollars for a small leak that could have been fixed with a cheap pipe clamp and putting a large hole in my outside wall I would never recommend them.

John K.

BEWARE: Quoted 12,500 to 15,500 to replace sewer pipes under house. 2 plumbers and one helper and five days. Roto rooter did it for 6,000 in nine hour day with one plumber and one helper! Run, run, run!!!!!!! Zero star if it was an option

Edward C.

THE CITY OF DAYTONA RECENTLY PUT A ORANGE HANGER ON MY DOORKNOB. they said their meter showed my residence using water 24 hours daily. according to their meter i used 100 gallons in one hour when no one was home. after rechecking several readings and getting erratic readings, i called lou's plumbing. they sent plumber matt out immediately. he checked all my plumbing. said my only problem was the goofy inaccurate meter the city installed in 2017. It shows me using several times the water i'm actually using. he wrote a nice narrative i showed the city repair guy. they're coming out monday morning to correct meter problem and troubleshoot system. When i need a plumber again, I'll definately call bridgette (knowledgable asst.) or Lou and ask them to send Matt the plumber (probably the most knowledgable and nicest plumber in daytona ormond area) Ed C, daytona highlands

Andrew S.

I used Lou's Plumbing when I first moved into Daytona Beach. My need were simple and I was given a quote. A simple job of extending some water spouts wound up costing me $350.00. There work had to be redone and I paid $90.00 for the repairs. I was told that they would have charged $90.00 for the original work. Immediately after the work was done I called and asked to speak with Lou (the owner). He never called me back. They are thieves. Use them at your own risk. My home was, and still is, on beach side. Andy

Rose B.

Over the weekend our hot water heater started to leak from the bottom pipe. We called one plumber but they never called back so we decided to lump along till Monday. I then preceded to call Lou's because they had 25 hearts on our neighborhood line. I talked to Anthony and there were 10 calls in front of me, so now at least I had talked to someone that was going to help us. They called me several hours later and said they would be their soon. They sent an angel... Jeremy. We have an unusual situation because our A/C and Hot Water Heater work together. It didn't throw Jeremy he went right to work. The Copper piping he put in for our Hot Water heater should be in the Plumbing magazine. The quality of his work was superb. A+ all the way. Garage looked great when he left. He also explained everything to us in terms that we could understand. They sent the perfect plumbing angel to our house. We give Lou's a Hugh Shout Out and now they are our new Plumbers. We also want to thank Bridgette and Anthony. You run a great ship. Zeke

Isabel M.

We have used Lou's Plumbing several times since moving into a home that had been left vacant, derelict, and poorly flipped. Lou's services have been quick, professional, and priced unexpectedly reasonable for the extent of our issues. The quality and kindness of the staff is the best! Bridgette their admin assistant was surprisingly knowledgeable about plumbing issues. She put a high value on our comfort, coordinating plumbers and scheduling services asap. Tony is an exceptionally experienced plumber. He so kindly went way above and beyond to ensure our issue was solved. And after resolving the extensive issue, the bathroom looked like he had never been there. Pro all the way!! A special thank you to Anthony (manager?) for making sure we were well taken care of. :-) Lou's Plumbing offers the best services and staff we have ever experienced in 25 years of home ownership. Thanks guys!!!

Alicia M.

Might be ok if all you need is something basic and you don't feel I like doing it yourself. Would NOT recommend them for anything more complicated than basic plumbing repairs. First, despite advertising on their website to call for a quote they refuse to provide one; not even a range. Should've been a sign they don't know what they're doing. Any company that's done kitchen installation for more than a few months would be able to provide a price range for a basic kitchen installation. Second, it took a good 4 hours to do and the guy left for over an hour in the middle of the job. Then he took payment and left w/o even securing the sink to the countertop; just left it resting there w/o clips or silicone. So of course once I realized it I had to have them come back out again to do the job correctly. Never did apply the clips either. Well, he installed one that isn't actually clipped to anything. Added bonus, he drilled an extra silver dollar sized hole in my cabinet wall w/ nothing running through it and my faucet wobbles like crazy. Five hours and $512 later, not real thrilled. Won't use them again. Side note, I don't recommend Total Comfort either. Equally as terrible but might be a bit cheaper at least.

Kari E.

I paid over $350 for them to auger a partial obstruction believed to be a root, tighten a loose toilet and replace a nut under the kitchen sink... the 2 small jobs were done very quickly and nicely, however just 10 days after the guy pulled out a small clog which was not the root material, both my toilets stopped completely yesterday after a larger than usual amount of tp was used. I called back and was told it was probably the septic system, call and ask and that she (Lou's secretary) would ask the owner about coming back out to fix the problem... I called Woody's septic service and the lady agreed with my thoughts that since there was no sewage backing into the shower and no bubbling in the toilet that is was indeed a plumbing issue and not a septic tank issue. I called Lou's plumbing back today and was told that they would come back out if I wanted to pay again.... I hardly think 2.5 hours garners $370 without the proper result. I was told that """"since the toilet was working when the worker left the job was done""""...the toilet wasn't having a problem...I was also told that since the guy wrote """"pull and reset toilet"""" that it doesn't matter what was said on the phone or why I hired them, he did his job. Don't get me wrong, the guy who came out was nice and professional, but after hearing excuse after excuse and the job I requested not being done as requested I can not speak well of the company.

Tom E.

A1 service once again. I have used Lou's plumbing in the past and been happy with them. This time I had an emergency with a water heater leaking into the garage. After initially telling me they were backed up for a couple days they called back and said Lou would be coming out himself to take care of it. Within 30 minutes Lou was at my house and had the job completed in a couple hours. Can't say enough good things about this company. Great customer service!