Lou's Plumbing

John E.

I used this company for a repair of a value on my water heater. I actually was in the garage, watching the worker. He put on the value within the first 45 minutes and then said it was the wrong kind-moving on to replace it with another and add another 45 minutes to the bill. It was REALLY interesting when I asked how much he said about $200, I asked where the bill statement was and he said just make it for about $175. I truly believe this company does it's best to rip off the general consumer.

Brandon F.

We had a broken water pipe in our wall. We had to cut the water off, which with houseguests is a huge deal. Bridget answered the phone when we called at 7:00 am. A repairman was here before 8:00. Prompt and courteous service. Highly recommend.

Louise M.

Lou's plumbing recently replaced the two old low rider toilets to be high rise in my elderly mother's home. They were fast, efficient, affordable and very professional. I would highly recommend them.

Kelly J.

Made an appointment 2 weeks ago, they changed the date the day before, then they cancelled at time of arrival and told me to call someone else TERRIBLE SERVICE

Lenard H.

Very impressed from the time I called to set up an appointment (with receptionist) to the plumber that arrived to complete the job. Though he was a little delayed, to be expected when you have some jobs that take a little longer. Once he arrived he was very quick to fix the problem and do it well. He was very professional. He even showed me how to immediately look for a water leak in the system just by watching the meter. Price was about right for my job. I expected it to be in the ball park of the final bill so all was good there. Overall, first time used and I WILL use them again.

Julie K.

Although their website claims they do """"free estimates,"""" they charge $98 for a service call to come out and look at the work and cover the first hour. They insist that telling their hourly rate on the phone, though with no estimate of how long the job would take IS an estimate! Plus they also made sure to mention that if they broke my shower valve during the work that they wouldn't be liable for that or the extra labor and repairs that would be needed from the fact that they would then have to tear out the whole wall. So my estimate is $98 up to infinity, I guess?

Spring B.

Over the weekend our hot water heater started to leak from the bottom pipe. We called one plumber but they never called back so we decided to lump along till Monday. I then preceded to call Lou's because they had 25 hearts on our neighborhood line. I talked to Anthony and there were 10 calls in front of me, so now at least I had talked to someone that was going to help us. They called me several hours later and said they would be their soon. They sent an angel... Jeremy. We have an unusual situation because our A/C and Hot Water Heater work together. It didn't throw Jeremy he went right to work. The Copper piping he put in for our Hot Water heater should be in the Plumbing magazine. The quality of his work was superb. A+ all the way. Garage looked great when he left. He also explained everything to us in terms that we could understand. They sent the perfect plumbing angel to our house. We give Lou's a Hugh Shout Out and now they are our new Plumbers. We also want to thank Bridgette and Anthony. You run a great ship. Zeke

Joshua W.

We have used Lou's Plumbing several times since moving into a home that had been left vacant, derelict, and poorly flipped. Lou's services have been quick, professional, and priced unexpectedly reasonable for the extent of our issues. The quality and kindness of the staff is the best! Bridgette their admin assistant was surprisingly knowledgeable about plumbing issues. She put a high value on our comfort, coordinating plumbers and scheduling services asap. Tony is an exceptionally experienced plumber. He so kindly went way above and beyond to ensure our issue was solved. And after resolving the extensive issue, the bathroom looked like he had never been there. Pro all the way!! A special thank you to Anthony (manager?) for making sure we were well taken care of. :-) Lou's Plumbing offers the best services and staff we have ever experienced in 25 years of home ownership. Thanks guys!!!

Isabel S.

I called to have a leak located and repaired as it had soaked and ruined a carpet. I took out the back of my closet wall to see where the water was coming from but as there was several pipes in a very narrow place I couldn't tell which pipe was leaking. A plumber from Lou's came out and he couldn't tell which pipe was leaking either as all but one pipe was unreachable. He called Lou and evidently was told what to check and what to do. Whatever he did didn't fix the leak. The wall of my house which is cement block was knocked out large enough for him to check pipes. He cut a pipe he thought was the one leaking (it wasn't the one) and replaced some of it with a copper pipe. He thought that would fix the leak and was about to leave and I checked and saw water was still coming out! He then knocked out some more wall and when he stuck his hand in he discovered the leak was coming from the one pipe that was reachable from the back of my closed! He then said he could either have to dig up the floor and replace pipe or go to Home Depot and get a pipe clamp and put on it. I opted for that. So the large hole in my cement block house had to be fixed. Lou said that would be $300 in addition to the $585.04 I was charged for all the unnecessary stuff he had already done. The man that fixed the $300 hole said there was no charge-they always fixed holes they had made. But he came right back in after he got to his truck and found out there was a charge of $300. I called and spoke to Lou and he said I agreed to pay the $300, which I did but after the man that fixed the hole said they don't charge for fixing holes they make in houses I was really mad and don't think I should have been charged that $300. I won't ever use Lou's again. I have some other jobs I need done but after paying them almost a thousand dollars for a small leak that could have been fixed with a cheap pipe clamp and putting a large hole in my outside wall I would never recommend them.

Judy T.

THE CITY OF DAYTONA RECENTLY PUT A ORANGE HANGER ON MY DOORKNOB. they said their meter showed my residence using water 24 hours daily. according to their meter i used 100 gallons in one hour when no one was home. after rechecking several readings and getting erratic readings, i called lou's plumbing. they sent plumber matt out immediately. he checked all my plumbing. said my only problem was the goofy inaccurate meter the city installed in 2017. It shows me using several times the water i'm actually using. he wrote a nice narrative i showed the city repair guy. they're coming out monday morning to correct meter problem and troubleshoot system. When i need a plumber again, I'll definately call bridgette (knowledgable asst.) or Lou and ask them to send Matt the plumber (probably the most knowledgable and nicest plumber in daytona ormond area) Ed C, daytona highlands