Los Gatos Plumbing Supply

Oren A.

I would give zero stars if I could. I own a construction company, and I told my client she should check them out even though I do all my shopping at Rubenstein San Jose. My client called and made an appointment, I met with her at 10 o'clock, and one of the guys opened the door and stared at us. He asked if we had an appointment; we replay yes, we do have an appointment. He says no, you do not because I have another person here at 10 o'clock and shut the door in my face.
Unless your client drives a Porsche, they'll treat you like a nobody.
I will never recommend them to any of my clients. I will take all my business to Rubenstein in San Jose garbage customer service. This place has gone south since the owner sold it to this company

Cindy L.

These folks clearly don't need any business. They lock there doors and stare at you. They come to the door and tell you appointment only when there's multiple people and no customers. Nice to see they don't need any additional customers.

Jim G.

I recently had fantastic follow up customer service from Brad Basford the store manager. I had purchased a Grohe kitchen faucet in 2012 and the cartridge started leaking a few weeks ago. I emailed asking if they could identify the model by a picture, as I couldn't find my receipt from back then. He emailed me back asking when I had purchased it, so he could look for my receipt and identify the model. He found it and ordered a replacement cartridge for free under the Grohe warranty.
Now that is going the extra mile for a customer!

Jim G.

Char M.

Following up on my recent review: I received a phone call from Alex today. He assured me that any warranty issues for our purchase would be covered if we had any problems and provided me with written confirmation of same. I only wish we had discussed the reverse osmosis situation before we made our purchase. However, Alex's response and follow-up restores my previous positive relationship with Los Gatos Plumbing and I would recommend them in the future.

gretchen p.

We just completed our guest bathroom remodel with the help of the outstanding staff at Lo Gatos Plumbing Supply. I have no need to shop anywhere. Great products and outstanding customer service. Thanks again!!

Lisa L.

NEVER-ever again!!! Having done 1 home build and 3 massive remodels, most likely we are one of their better customers. Over the past 15 years we have bought from Saratoga Plumbing Suppy: 15 bathroom sinks with 15 fixtures, 12 Toto toilets (or similar), 4 tubs, 2 jacuzzi tubs, 14 shower heads, 6 kitchen sinks with 6 high-end kitchen fixtures. Alex in the Los Gatos store completely messed up our last order and ordered the wrong drain assembly. We paid a plumber for 6 hours to figure out that we had a compatibility issue. I won't bore you with the details, but after several attempts, the finally store found our order, CHARGED US FOR THEIR MISTAKE, and ordered the new drain assembly. The kicker-the order came in today and the store, per Eddie, wouldn't stay open for 10 minutes-until 5:10 to wait for my husband to pick up the parts so we could get them to the plumber and resolve the issue tomorrow. David, if you are listening-FIRE Alex, refund the $110 x 2 for a drain assembly as it was your mistake. We are embarking on another remodel in Saratoga with a massive kitchen (2 sinks in your language), 5 sinks and fixtures, 4 toilets, 5 shower heads, one tub. You can BET that we will not step foot in Saratoga Plumbing or Los Gatos Plumbing Supply. My advice-buy your plumbing fixtures from anyone but them. If this is the way they treat a long time customer, you can only imagine the type of service a customer would receive that has not (yet) bought at this volume.

Steve D.

Brad Basford and the team at LG Plumbing really provided great Service. I had installed some of their High End fixtures some years ago and when it was time to replace a kitchen sink faucet cartridge, they really came through. Not only did they established the cartridge was under warranty but they had it immediately shipped to my house. Then, they provided me with an outstanding Plumber (Andy Towne of Absolute Plumbing company) that also responded quickly and completed the job very professionally. Thanks again and I'll continue to recommend and use LG Plumbing.

J. B.

This place is great!

Thank you to the fabulous Philana and beautiful showroom I was able to purchase and order all my bathroom needs in less than one hour.

Philana knows her stuff and it was really easy to make sound decisions when working with her. She has informative info regarding lead times, availability and pricing.

The LG showroom is beautiful and has everything you can imagine displayed for finding the best items.

I am an interior designer in the Bay Area and I plan on using LGPS for all of my next projects!
THANK YOU!!!!

Matt R.

One of our Grohe faucets needed a new hose, so I brought the leaky one to LGPS to order a replacement. (I have done this previously with no issue).

I walked in and proceeded to the counter where two people were sitting. I explained what was going on, I showed Alex the hose and he responded ""Do you have a picture of the faucet""?.......foolishly, I thought the hose and part number would add more value than a snapshot of my bathroom sink. He gave me his card and said to take a picture then email it to him.
After two emails and no response, it appears this was his way to get me out of the empty store.

Robert F.

I had a broken cartridge in my shower and Philana was very helpful in identifying the model #, even though she didn't have one in stock. Once she identified the brand, she helped me get a warranty part.

Not a big dollar transaction, but she went out of her way to help me out anyway.

Thank you!