Long's Corporation

Emad W.

My Tenant (Sunny Y) got charged 870 dollars for installing a new garbage disposal(350$), PVC trap (343$) , and 90$ for straight stop and riser, besides 89$ for dispatch fees. According to national average most of the plumbers charges only 105 to 200$ for disposal installation and it is only 105$ if you buy the disposal through amazon and the same for PVC trap it cost 120-200 dollars. So, all charges should not exceed 500 dollars instead 870 dollars.
It is completely rip-off.

Tina P.

As of 3/15/2019 @0930 we have still not seen one person here to pick up the trash in our yard (we picked it up because I was tired of looking at cigarette butts and pieces of the old sewage line sitting in my yard).
The hole under our front walk is now triple the size and dangerous to be on at night.
I received a text from a landscaper that longs reported would fix the issues in my yard 3 weeks ago. Had to follow up but was told they were busy.

Maxim K.

Wow. Just wow. Very impressed.

Our main sewer line had tree roots growing in them, Long's came out snaked out the clogged line. Then they came out again the following week to inspect the sewer line with a camera, saw the break. They filed a claim with our insurance company, which took a while -- since the sewer crack was close to the footer of the house, they were afraid they'd need to cut the porch and at first the insurance company wasn't going to pay. Finally got approval and penciled us into the calendar.

Once they showed up to dig, they placed all the dirt on a large tarp. Dug deep enough to get to the damaged sewer line, repaired it (without cutting the porch), back filled all the dirt. And cleaned up after themselves, I almost can't tell that there was a large pile of dirt on my front yard. Not only that, they dug up my wife's azalea, and put it back into the ground when they were done.

Pam L.

Service personnel courteous, knowledgeable and always on time. Always leave my home neat. Highly recommend!

G C.

Reviewing a plumber the day after the job is done is risky. The real review is how the work holds up over time.
That said, I was very pleased with the work and work ethic of the Long's plumbers. They were knowledgeable, worked quickly and worked smart. The price to replace a water heater was high but they used to of the line materials. Friendly and efficient. The only sub par issue was the woman working the office phone clearly had no idea what was going on. Fortunately that wasn't a problem. I wouldn't hesitate to use them again.

Audio T.

My AC was not working and on May 2, someone from Long's corporation named Marty came out. He told me the outside unit was broken and needs to be replaced. He said he would check on the parts warranty from the manufacturer and get back to me. A week passed and I didn't hear back. I called and spoke with Richard and he said he would send a message to Marty and get back to me. 2 days passed and still no communication. I called again and spoke to a woman and left Marty a message. More time passed and still no calls. In the meantime, me and my wife and my three children are all sleeping in the basement because the house is so hot. I called again and spoke with Richard again and he was able to finally get in touch with Marty. He told me that the compressor replacement is not covered under the manufacturer warranty and Marty had left me a voicemail explaining this. I checked my voicemail and I never received a message. I was worried because replacing the compressor would cost thousands of dollars. For this reason, I decided to get a second opinion. I called another company and scheduled a diagnosis. The guy came out and fixed the AC. The problem? It was low on refrigerant. A routine diagnosis and a routine problem. And Marty from Longs corporation wanted me to replace the entire compressor. Unbelievable. This company probably has their technicians working on commission and you are risking getting robbed if you decide to hire them.

Chadwick G.

Long's has been our plumbing company for as long as I can remember. They have always been prompt, curteous and thorough. They even came one Thanksgiving evening to unclog a kitchen sink while guests waited for dinner! Great people, good service!

Peter L.

This is the worst plumbing business I have ever dealt with. Paid $865 to have a water softener removed that was out-of-code and linked our
freshwater and sewer lines together (long story). The company removed the softener and had to cut a 3-foot section out of our main sewer line and replace in order to do so. The plumber asked me to ""stress test"" the line after the repair was complete by flushing all the toilets and running water down the line...
So, after a ""stress test"" that caused a sewer backup in our basement the Long's Corporation Plumber left me, my pregnant wife and 1-year-old son with SERVPRO's contact info and a promise to be back in the morning to snake out the mess they have caused... for $585 more dollars! I paid them for their services in removing the water softener, scheduled another Long's visit for the next day and awaited a SERVPRO visit later that night. Additionally, I followed their advice and utilized my homeowner's insurance policy - beginning the
long process of over $5,000 worth of repairs in my basement due to damages to laminate flooring and sewage cleanup.
The next day Long's sent a different crew to snake out the line and I said I would pay the $585 after speaking with the owner about my concerns with the stress test potentially causing the sewer leak. After hearing this the tech called the owner and they agreed to run a camera of the line at no charge, where he identified a couple portions of the line that were old and ""bottomed out"" or needed to be replaced. I thanked him and asked them to prepare a quote for fixing the issues with the cast iron pipe. They left and marked the bill
that day as ""customer refused to pay.""
Later that week I was on the phone with the owner of Long's Corporation and hoping to figure out an amenable solution before we put the $585 dollar check in the mail for the snaking service (the
plumbing company admitting they may have had something to do with the sewage leak and working out a plan and cost to get the repairs done to
the line). I was in for a surprise when the owner, Theresa, was very combative with both my wife and I. She began claiming that they were out ""thousands"" of dollars on the job, further arguing with me that it was impossible that Long's Corporation had anything to do with the
sewage leak and claimed that she was an expert witness in Fairfax County Courts if we tried to take any legal action against the company. We ended up arguing about how many gallons of water a 4""
diameter sewer pipe could hold and how it was impossible that the stress test could have had anything to do with the backup. We ended
our conversation on bad terms and I was fairly upset at the lack of follow through on Long's Corporation's end (they never sent us a quote
for the work to fix the sewer line despite our request) and at being belittled over the phone by the owner.
We mailed Long's the check for $585 the next week; memo stating we had paid in full out of the ""thousands"" they were owed and decided to take
our business to a plumbing company that actually cares about the customer instead of one that acted the way Long's had to me and my
wife. Needless to say, I would not recommend Long's Corporation for any plumbing work whatsoever and hope that they can use this
experience as a lesson learned for the future about how not to deal with customers. Businesses like this are only concerned about the bottom line and have no concern for the individuals with whom they are doing business. Their short-sightedness in heckling a customer for several hundred dollars for a patch fix (snaking the line) and failure to provide a quote for real fixes did end up costing them thousands of dollars of work in the long run (we ended up paying a different plumbing company, Hick's Plumbing, whom I would highly recommend,
$6,500 to repair the one portion of the pipe that was bottomed out [Long's Corporation's junior plumber incorrectly identified two other problem spots in our sewer line]).
In contrast, Hick's Plumbing sent the owner out to assist with the work itself. From troubleshooting to the actual digging of our lawn, to replacing the damaged portion of the line Tony, the owner, came by frequently to ensure things were going according to plan, even doing a fair amount of the work himself, further ensuring me that he wouldn't
give his stamp of approval until things were fully fixed. They stayed late into the night and worked two more days than planned for the set price we had agreed upon to make sure everything was corrected before backfilling the hole. Long's Corporation, take their example as a
lesson about how to run a plumbing business!

Mindi M.

My water heater burst yesterday and I called Long's around 1230 pm. The service tech arrived at 1:15 and was professional and calm. They were able to fix my problem and clean up the mess right away for a reasonable cost. Someone from the office also called to make sure I knew that the plumber was coming.

James B.

Great service. Called at 8pm on a Saturday over a Holiday weekend and Sherry came out to see us at 10pm. She was professional and helped us diagnose the problem and fix it. She gave us advice on how to prevent future plumbing problems.