Lone Star Contracting

Sherri T.

LoneStar plumbing is less than 1 star. Let me begin my experience with them. First, LoneStar plumbing was the only company American home shield contract with. I had a slab water leak. First I called 3D plumbing and they said it was a hot water leak. The next day LoneStar plumbing arrived and I told them that 3D plumbing said it was a hot water leak. They performed their assessment and said it was a cold water leak. I have 2 large holes in my Sheetrock in the laundry room, 2 large holes in front bathroom, and 1 large hole above water heater and 1 huge hole in my garage. 1 huge hole outside where they busted the brick and 1 huge hole outside siding. They want to tear out the bath tub because they could not find the cold water leak. They dig a huge hole in my yard and reroute my water through the attic which decrease the water pressure. When they told me they had to tear out the tub, I told them I needed a second opinion. I called Black plumbing next. They came out and immediately found the hot water leak. They had to cut one small hole in the sheet rock and it was fixed within one hour. I called LoneStar plumbing and showed them the report and invoice from Black plumbing. At first, Paul was sincere and stated they will fix all the sheet rock and the damage outside. Now, it's been 14 months and no repairs done on the damage on the inside. The owner and Paul ignore our calls. I have proof with text messages and emails as well as the report from Black plumbing and 3D plumbing. I plan to report them to BBB and take them to small claims court. Very dissatisfied customer.

Shelby V.

Be ware! I would give zero stars if it were an option. They won't fully investigate plumbing problems, even hired 3-D plumbing to get a proper diagnosis. Reported the correct findings to American Home shield warranty and to Linda in the office( Good luck reaching her! She never answers her phone). Finally got the repair approved and scheduled just to have the plumbers come out on the day of the repair and do nothing because they were still basing the repair on their incorrect original diagnosis and didn't schedule enough time or have the correct materials. Lone star is completely incompetent!!! However, 3-D plumbing was professional and knowledgeable (a much better alternative)

N2sanan P.

They get more than 1 star because they actually completed the job (eventually). Slow service, unfriendly receptionist (who you'll never reach on the first call & will have to wait for a call back), only open during normal business hours when most people are at work, so you'll have to take time off to accommodate the plumbing technician, assuming they get there on time, extremely slow billing (though that might be a plus for some people).