Logan Services A/C, Heat & Plumbing

Ron R.

Had them do a complete heat and A/C install at my house.The sales and installation procedures were fine but in my experience their service afterwards is poor.After 16 months my A/C stopped working so I called them to come out and look at it.The problem turned out to be a loose wire at the breaker box that was not tightened completely at installation.This could have been a serious problem as the wire was charred and easily could have started a fire.After tightening the connection the service tech proceeded to give me a bill for $175 and said ""you may want to install yourself a new breaker"".Not only was this problem a result of improper installation but they were adamant that I pay to correct it.And while he was there the service tech also tried to upsell me a $400 maintenance package.This was insulting to me so I called the office to speak to the service manager and three different times I was told he wasn't available and they took my name and said they would call back but they never did.I will not be using them to provide my ongoing maintenance to my unit.

Charles T.

Had a furnace breakdown on Monday February 18,2019. Called Logan the morning of the 19th. Craig from Logan was in the house before 2pm that afternoon. We had a new furnace installed and working by 1pm on the 20th. Wow!! What great service. Craig was able to give us what we wanted at a good price. No hard sell and no BS. We had a father / son duo (Dave and Dave) as installers and they were great. They had to deal with 5"" of snow before they could even start the job and it was cold outside and miserable and not a discouraging word was heard. Wasn't too warm inside either, 58* , but is sure is toasty now. Thank you to all and a job WELL DONE. We highly recommend this business.

Benefits F.

I gave the one star because I had too. Company refused to service. Called the Logan for service on furnace the rep Lynn stated they had appts available tomorrow. When I verified time because I do not live there she asked was it tenant/landlord situation. At that time she declined the appt stating they do not service if I had tenant. Home is not occupied but not sure how servicing my unit has anything to do with me eventually renting the property. Seems a little discriminating to me I will be sure too pass the word on that your service is based on who you feel is worthy.

Sharon D.

I am reading the positive reviews and they actually confuse me as to how these people could have experienced such excellent and quick customer service and responses. It was rather cold and my furnace and thermostat were no longer working - both of which are relatively new. I called early on a weekend, was willing to pay the extra emergency service call fee, and had to stay all day. I kept having to call back for updates on time of arrival. When the technician finally called me back I could tell he was frustrated as he was working on another issue and had to inform me a few times he crawled out from under a house just to speak with me. It was already 730pm and he was unable to provide a time - just that it would be really late. Asked if I wanted to reschedule to tomorrow I could. I called the company back to cancel call as I was not going to spend another day stuck around the house just waiting for a call for which I will pay a lot of extra money for. Would recommend another company unless they only provided this kind of service to me. Sharon

Amy H.

I can not begin to tell you how great this company is. We had our whole air conditioning unit go bad and had been leaking water causing mold damage to the wall behind the air conditioning unit. We decided on Logan after researching eight other companies. The sales man was so honest and didn't try to push extras on us like tubing or humidifiers. He said yours is fine just change filter. They were also second to lowest price, but had the highest quality heater and air conditioning unit. It was August and it was over 100 degrees out every day. We had the mold removed and had decided not to replace the wall because we didn't want to wait two more weeks to replace our air. The men who came out to put in our unit were so friendly and helpful. It was a father son team. They offered to replace our drywall for us. We went out bought it and they put up the wall behind the unit. It didn't take them much time and they thought it was no big deal--but it was a big deal to us. This was beyond their job. It is rare to me such good kind people.

Daniel N.

From start to finish the most professional company I have dealt with. The sales staff were extremely knowledgeable and patient. The evaluation of ours needs for both heating and air conditioning was evaluated to the utmost precision. The installers were outstanding they were considerate of our garden when installing the outside unit not to damage any landscape. The explanation of how things worked was done in easy to understand language. I would highly recommend this company to anyone in need of installation of new equipment and service

John C.

My 92 year old mother's furnace went out over the weekend. A senior sales executive came to the house immediately. He offered to bring space heaters if necessary. We discussed the situation of my mother being restricted to a few rooms and needing the heat immediately. They had three weeks of installations already scheduled. He moved my mother to the front of the line. They had the system implemented and working within a day. High quality products, high quality service and very Christian values.

Arletta R.

April 2016 we purchased a $9,000 (after their $1,000 off coupon) new furnace & central ac unit from Logan. For this major install they sent one man! Now, let me remind all, we had snow in April 2016. Our current furnace was working, so there was no rush for installation of the new one. If they were short on manpower, rescheduling was an option. That would have been better than what happened; the job was not completed in one day! With temps below freezing we had no heat! That was the beginning of what has become a nightmare! It's been less than a year since the installation of an oversized unit has been installed & I've called Logan's three times for service. We've had a leak, the unit froze up, & insufficient cooling (it doesn't cool the attic; a portable unit is still used), and now a rattle! I really wish we had gone with another company. I'm not impressed with Logan at all. On a scale of 1-10, I'd give Logan -10. FYI: our home is less than 2,000 square feet. You do the math. We got screwed!

Deanna R.

We had Logan Heating install a new furnace, heat pump and AC. They really did a great job from start to finish. They came when they said they would. They charged exactly what the initial work order stated. The men installing were experts and really knew what they were doing. Overall was a great experience. That's rare these days!

Sam O.

Choosing Logan Services for my new furnace was one of the very best decisions I have made in the last few years. From the first encounter with customer service on the phone to the last visit by Chris to follow up & make sure everything was running smoothly it has been a fantastic journey!
The sales team listened to my request, educated me further and gave me options to choose from.
I cannot even begin to say enough about Jeremiah who did the installation. He was incredible. He informed me of every step he was taking and encouraged me to ask questions. He was so respectful of my house & educated me even further about the furnace. He was dedicated to making the installation perfect. He cleaned up problems created by a horrible installation I had with another company that did the old furnace. He was very precise & professional as well as kind & friendly.
I wish Logan services did contracting work too because I know I can trust them in my house!
I met with seven companies before deciding on Logan Services & they not only stood out in the quoting process but followed it up with stellar installation & service.
I would strongly recommend them to everyone wanting quality work, excellent service & peace of mind. The inspector who came from the county to inspect the work said he gets lots of jobs where Logan Services was the installer & they are always very good!
When it comes time for my air conditioner to be replaced there won't be seven quotes, there will only be one & that is Logan Services!