Logan Services A/C, Heat & Plumbing

Nicholas C.

Had I done my research I could've saved $230 they charged me to clean my coils. I could've gotten coil cleaning solution online for about $20 and used my own hose. They did recharge my freon, but they had to come back a day later because they didn't carry what they needed in their vehicle. They said the R22 Freon was difficult to come by, but every other A/C company I called said they carry it in their trucks daily. Overall, they did clean my A/C unit and recharge the freon, but it cost about $600 and I could've done most of the work myself for under $50 had I known better before calling them. Before hiring these guys, do your research. The technician was professional and showed up on time. I simply didn't appreciate being charged $230 and having to keep my A/C off for 24 hours because they had to come back the next day solely because they didn't carry the proper freon in their truck. Would recommend you do your research and do some shopping around before hiring this company.

Amy Y.

Sold me a system that would not work in my house and convinced me to spend more to try to fix it. They did come back three times to try to fix it but finally told me there was nothing they could do. The girls in the office seemed to be the gatekeepers. The techs seemed willing to try to help but the girls wouldn't send them anymore. Can I rate them less than one star?

Patrick K.

Logan's did an outstanding job, so happy with my new furnace and heat pump!!! The technicians did a great job and very customer service friendly!!! They do it right and I highly recommend them for your HVAC needs!!!!

Chris T.

Not a serious company. The phone staff is difficult to deal with and has no initiative. Logan refused to set up an estimate for a heat pump replacement for me when I called. I requested a follow-up call from a supervisor to get this going and I was told it would be within 24 hours. Still waiting four days later. This is a competitive business, and I wrote them off.

Jennine M.

We had our blower motor go out in the furnace. We chose Logan because of the reviews and the fact that they are one of the longer running more reputable companies in the area. I submitted a quote card online and received a call the next morning to schedule my appointment. I spoke to Lynn on the phone and she was friendly.

Unfortunately I had to wait until Tuesday for an available time slot, not their fault so I won't hold it against them. I received a call from my technician prior to his arrival as well as a text with his name and photo.

Bill was friendly, knowledgeable and got right to work. He had the necessary parts with him and was able to complete the job in less than an hour. All quotes and options were discussed prior to work being done.

We would use Logan again based on this experience.

Ron R.

Had them do a complete heat and A/C install at my house.The sales and installation procedures were fine but in my experience their service afterwards is poor.After 16 months my A/C stopped working so I called them to come out and look at it.The problem turned out to be a loose wire at the breaker box that was not tightened completely at installation.This could have been a serious problem as the wire was charred and easily could have started a fire.After tightening the connection the service tech proceeded to give me a bill for $175 and said ""you may want to install yourself a new breaker"".Not only was this problem a result of improper installation but they were adamant that I pay to correct it.And while he was there the service tech also tried to upsell me a $400 maintenance package.This was insulting to me so I called the office to speak to the service manager and three different times I was told he wasn't available and they took my name and said they would call back but they never did.I will not be using them to provide my ongoing maintenance to my unit.

Charles T.

Had a furnace breakdown on Monday February 18,2019. Called Logan the morning of the 19th. Craig from Logan was in the house before 2pm that afternoon. We had a new furnace installed and working by 1pm on the 20th. Wow!! What great service. Craig was able to give us what we wanted at a good price. No hard sell and no BS. We had a father / son duo (Dave and Dave) as installers and they were great. They had to deal with 5"" of snow before they could even start the job and it was cold outside and miserable and not a discouraging word was heard. Wasn't too warm inside either, 58* , but is sure is toasty now. Thank you to all and a job WELL DONE. We highly recommend this business.

Benefits F.

I gave the one star because I had too. Company refused to service. Called the Logan for service on furnace the rep Lynn stated they had appts available tomorrow. When I verified time because I do not live there she asked was it tenant/landlord situation. At that time she declined the appt stating they do not service if I had tenant. Home is not occupied but not sure how servicing my unit has anything to do with me eventually renting the property. Seems a little discriminating to me I will be sure too pass the word on that your service is based on who you feel is worthy.

Sharon D.

I am reading the positive reviews and they actually confuse me as to how these people could have experienced such excellent and quick customer service and responses. It was rather cold and my furnace and thermostat were no longer working - both of which are relatively new. I called early on a weekend, was willing to pay the extra emergency service call fee, and had to stay all day. I kept having to call back for updates on time of arrival. When the technician finally called me back I could tell he was frustrated as he was working on another issue and had to inform me a few times he crawled out from under a house just to speak with me. It was already 730pm and he was unable to provide a time - just that it would be really late. Asked if I wanted to reschedule to tomorrow I could. I called the company back to cancel call as I was not going to spend another day stuck around the house just waiting for a call for which I will pay a lot of extra money for. Would recommend another company unless they only provided this kind of service to me. Sharon

Amy H.

I can not begin to tell you how great this company is. We had our whole air conditioning unit go bad and had been leaking water causing mold damage to the wall behind the air conditioning unit. We decided on Logan after researching eight other companies. The sales man was so honest and didn't try to push extras on us like tubing or humidifiers. He said yours is fine just change filter. They were also second to lowest price, but had the highest quality heater and air conditioning unit. It was August and it was over 100 degrees out every day. We had the mold removed and had decided not to replace the wall because we didn't want to wait two more weeks to replace our air. The men who came out to put in our unit were so friendly and helpful. It was a father son team. They offered to replace our drywall for us. We went out bought it and they put up the wall behind the unit. It didn't take them much time and they thought it was no big deal--but it was a big deal to us. This was beyond their job. It is rare to me such good kind people.