Logan Services A/C, Heat & Plumbing

Vince H.

They were deceptive in the
maintenance plan they sold me in the spring of 2021. I was told they would check the system in the fall and in the spring for the purchase of the package - I can't remember how much it was - a few hundred dollars though.... System was checked on 31august. Paid 600 and some change for a part that needed replaced and cleaning. My next maintenance check was supposed to happen at the end of February. Today is 18nov. They called and said they had a cancellation and wanted to know if I would like them to come today to conduct my February check. I explained that they just checked it a couple of months ago - why would I want them to come again so soon? She said the check on 31 August was only the cooling part. The one in February was for the heating side. I was led to believe that the entire system was being checked on the plan they sold me. Nope - now they are saying I signed up to have my AC checked at the very end of the Summer. And Heating checked at the very end of winter. Why would I have done that?! They put in my system a few years ago. It has worked fine. I did not notice near the savings they promised I would see. But I was happy with the performance of the system. However, any maintenance and upkeep you have them do - they will overcharge and not be completely honest above what you are getting. Go with another company who actually cares about their customer and not making a quick buck with deception....

Jan H.

I had a new gas furnace central air installed with Logan. Clay and AJ the two Logan installers arrived on time and were very polite and explained the general process. They had to move my new outside unit 30 ft to the spot I wanted it. They were very efficient and worked steadily ,explaining their progress along the way. All in all considering price,trane products quality,and Logan s on time and efficient work ,I would recommend them to everyone.

Patrick H.

AC not running cold. Called Logan. Team arrived on time. Ascertained the situation and then they threw a penalty flag due to crawl space too low and opted out of the job. I don't deny that one section is low. But I have had several service folks out replacing equipment under the same situation (low clearance). Not once did those other companies get allergic to the job, saying they wore their ""don't get dirty today shirt"".

I have been watching that nice woman on the Logan commercials for years. I finally give her a shot and now I know, Don't call Logan ""Clean Shirt"" services. Especially if you need service.

Joe C.

Tech came in a timely fashion. Got right to work. Took a little while to diagnose the problem. Gave me an outrageous quote. I said ok though. The mark ups on the capacitor and contactor where unbelievable. He installed them and it still didnt work. Found out it was the wire feeding the compressor unit. Payed the 870 dollars and replaced the wire myself.
I expect companies to make money but more than 1500 percent mark up on parts is crazy. I was stuck without air and would have to have waited a couple of days for the parts so that is why i said yes to the quote. The Tech was very good and friendly. He even followed up to make sure that the wire was the problem. But i will never pay 229 dollars for a 15 dollar capacitor again.

Sharon N.

Our install of a new Trane furnace, air conditioning unit and thermostat was just finished this morning and we couldn't be happier! The equipment is first rate but the the thing that pleased us most was the install crew. Kyle, Makel and Dillon were all very professional and pleasant. They took time to answer all of our questions and were polite and attentive. They went the extra mile on all of the details and even added a few small things we requested without hesitation. They also made sure we completely understood all aspects of the new system before they left the job. We would recommend them to anyone. Thank you again,YOU GUYS ARE AWESOME!
Damon and Sharon Newman

Timothy H.

Knocking down a star since after 1 year our supposedly bulletproof Trane furnace had a massive failure that caused CO to be released in house and burn an entire tank of propane in 30 days from incomplete combustion. While Trane did step up and replace entire unit, was literally 1 week out of full warranty, we asked that some space heaters be provided. Customer service said they didn't have any available and would get back to me and they never did. Sent out young trainee to reinstall replacement with over site. Didn't get settings right so no backup heat came on that night when really cold. Sent out a supervisor to fix. We were lucky that we have a wood stove that gave us some heat but did take them almost a week to get replacement furnace since cluster in Texas where Trane is located had problems from ice storm.

Keith H.

I used Logan AC Services to validate I problem I had with my Furnace. They validated the problem and I made the repairs because they were too expensive.

Nicholas C.

Had I done my research I could've saved $230 they charged me to clean my coils. I could've gotten coil cleaning solution online for about $20 and used my own hose. They did recharge my freon, but they had to come back a day later because they didn't carry what they needed in their vehicle. They said the R22 Freon was difficult to come by, but every other A/C company I called said they carry it in their trucks daily. Overall, they did clean my A/C unit and recharge the freon, but it cost about $600 and I could've done most of the work myself for under $50 had I known better before calling them. Before hiring these guys, do your research. The technician was professional and showed up on time. I simply didn't appreciate being charged $230 and having to keep my A/C off for 24 hours because they had to come back the next day solely because they didn't carry the proper freon in their truck. Would recommend you do your research and do some shopping around before hiring this company.

Amy Y.

Sold me a system that would not work in my house and convinced me to spend more to try to fix it. They did come back three times to try to fix it but finally told me there was nothing they could do. The girls in the office seemed to be the gatekeepers. The techs seemed willing to try to help but the girls wouldn't send them anymore. Can I rate them less than one star?

Patrick K.

Logan's did an outstanding job, so happy with my new furnace and heat pump!!! The technicians did a great job and very customer service friendly!!! They do it right and I highly recommend them for your HVAC needs!!!!