Lloyd's Plumbing & Heating

Christopher K.

The work performed was very good but this is the most unethical company at a mgmt level that I have dealt with in my 30 years of being in business. Being billed for services that were not performed and taking weeks to perform work that was quoted to take 3 days is just not acceptable nor good business practice,

Klee R.

Very poor service, bad attitude, charge for work not completed or not even performed, you have to argue with them, do not call these guys, they will rip you off snd waste your time, very arrogant company, grumpy employees

Steve W.

these guys are rude and unprofessional they forgot to turn the gas back on for furnace plus they didn't turn the furnace back on

Shawn B.

I probably should have written this review years....as in 5 years ago...but I put it off and now I definitely need to do it.

I honestly can not say enough good about Lloyd's. Six years ago we bought a house that was a total gut job and when I mean total we even tore out all the existing ductwork. I called around 15 of the heating and cooling contractors/companies in the phone book to get estimates. About half never bothered to respond. Of the remaining half it was truly a joke dealing with the majority of these companies. From salesmen not having a clue on pricing to having to call out other people. SERIOUSLY?!? It wasn't that hard. A basic ranch home. The list was endless...I could have written a book on the horrors of dealing with heating and cooling contractors. EXCEPTION was Lloyd's.

Chris came out, looked over everything, listened to what we wanted, went back to the office and within hours had a proposal for us. Not only was it detailed but it was more competative than some estimates we waited well over a week for.

The crew who came and did the job were all amazing and personalble. They showed up on time every time and kept everything VERY clean. No messes were left anywhere. No charge when we changed where the gas line was going to go in the basement AFTER they had already put it in another spot. To say I was happy would be an understatement.

Exit to 5 years later and we want to put a new furnace and water heater into our other home. Furnace was older as was the water heater and neither were energy efficient. They both still worked we just wanted an upgrade. We NEVER once considered estimates. It was just...we have to call Lloyd's to get out here and get the new water heater and furnace replaced. Stopped in to Lloyd's set up a time for Chris to stop out. This was a Thursday. Appointment was set for Friday. 2 hours after our appointment we had a proposal. And one week later the new water heater and furnace were installed.

Once again the crew was on time...slightly early actually...friendly, professional and got the job done.

After the amazing service we have received with Lloyd's and the quick response times from Chris I would never consider another heating and cooling company again. I would recommend them to anyone. With hubby and I living in one house and my daughter, her husband and grandbabies living in the house the new water heater and furnace were put into it's nice to know any time there is a problem or concern that Lloyd's is on the ball.

A HUGE shout out and thank you to the whole crew!!

J C.

We were very disappointed with the service we received. I scheduled Lloyd's to replace two shower faucets. After completing one of the faucets, the plumber had to leave for other jobs that were promised. It was only 1 pm, I had taken the entire day off assuming completion of my job was ""promised"". When I tried to reschedule, I was very disappointed with the customer service. I would not recommend using this company.

Bernice G.

I've used Lloyds since 2005 and I wouldn't use anyone else. They come in and fix the plumbing problem even when I'm not home. I find them to be on time and trustworthy. I give them a 5 star.

Jennifer L.

They did a good job installing our AC and furnace, and came in at a very competitive price. Afterwards I contacted our salesman with a billing question and received no response.

Jenell L.

Overall? Call someone else. It took 4 trips to my house and several weeks to fix one shower head. They were supposed to repair a broken seal in a toilet as well but that took two trips and it still isn't fixed. They called me this morning and said the part would take over two weeks to get here. The funny thing is I ordered the part last night and it will be here tomorrow. I'll call someone else to put it in or do it myself.
They tell you they will return your calls and never do. Their credibility is down to just about zero. It's always 'someone else's fault.' Or, they couldn't return your call because they were at lunch. Or, someone ordered the wrong parts. Or, they ordered the right parts but the company sent the wrong ones. Or, they couldn't find the work slip. Or, on and on...
A thoroughly unpleasant and unproductive and unprofessional experience. Really, call someone else and save yourself a lot of frustration.

Update: I was quoted $135.00. Just got the bill- it was $487.00.

Matthew G.

it's never fun having to call a plumber; you're already having a problem in your home, you're facing unexpected expenses, so getting the right person there is very important. we'd used a different plumber in the past for a clogged drain and felt that we were greatly overcharged for what little was done. so we gave Lloyd's a try. I sent them an email Sunday morning, received a call from them on Monday morning, and they had someone here by 11:00am that same day, even though it was no emergency. if you call them, ask for Tom. we were given an arrival time of between 10:00am and noon, and Tom was here at 11:00am. he got right to work, very professional, and fixed our problem. now, here's another thing. Lloyd's is probably the biggest plumbing company in the area, so I expected they may be a little more expensive. not at all. our previous plumber cleared a drain and was gone in about 30 minutes. Tom took care of a bigger issue, and was here for an hour. our bill from Lloyd's was still less! and, they accept credit cards, the other plumber didn't. that's important because you probably aren't expecting a plumbing problem and may not have the cash in your pocket or enough to spare in the check book. Lloyd's has a new loyal customer! just hopefully not very often....

Courtney L.

I was pretty disappointed overall with my experience with Lloyds. My first call went well and someone came out right away to see what work needed to be done. The guy told me I would get a call the next day with my estimate. It took three weeks of calling to get it. I never got a call from them. The man I spoke with quoted me a fair price so I set up the appointment. The 2 young men who came to the house were great. They didn't mind the dog or ask for him to be put away. They are the only reason for the 3 stars. 3 weeks went by and no bill. I called back and was given a price $123.00 more than I was quoted. My fault for not getting it in writing.I told that to the person I was speaking with and she said she would have Dwayne call back since he quoted it. This was after she told me they had misplaced my bill. Never got a call. Called back again and was told I would hear back on Wednesday. It is now Friday and a bill showed up in the mail. Still 73 dollars more than quoted. I would not recommend them to anyone. If I had known they would not honor the quoted price I would have gone elsewhere. Nice of a local business to treat a customer this way.