Lloyds Plumbing

D S.

Very dissatisfied with their service. They came out here two times did absolutely nothing but identified ""the problem"" and then charged $260 for doing absolutely nothing. I'm out $260 and nothing is even fixed. The second guy that was out here wasn't even here for 15 minutes and they charged $130 for not accomplishing anything.

Rhonda C.

They had come once before and I was pleased with the professionalism and courtesy. And he performed a job.

I thought I was safe with another call BUT- This plumber was annoyed when I asked him to put on booties to go upstairs ( He put on dirty used ones.) He set his dirty aluminum ticket pad on my new white upholstered chair. He was unprepared when he came to the door so spent time walking back and forth to the van. He did not want to listen to what the problem was so after he spent 40 minutes of time, flushed my toilet 12 times and ran my shower 15 minutes found the same problem that I had told him I thought I had. I had expected to get a new toilet ring but at the rate he was going and his attitude, I did not want him in my house anymore! He charged me $130 for nothing. I felt like he was only concerned with padding a bill.

I called the Main office to complain while he was there and was told by the office manager that she would follow up and get back to me the next day. It has been over a week.

Paddy D.

Everyone is your friend till problems come up. That's when you discover the real person. Once they were paid we discovered a blatant attempt to cover up. The owner would not even hear us but became abusive immediately . It is shocking to hear someone say ""You got cheated. What are you going to do about it? "" Sadly, we got no satisfaction from Contractors Board. The owner told us he had no respect for word of mouth. Let's just hope it all comes around.

Ryan C.

I am actually quite taken back by the level of service I received from Ryan at Lloyd's plumbing. He was very professional, knowledgeable, and spent the time explaining different scenarios that would help out our unique situation. We have quite a project so his patience was very helpful. I will surely be calling Ryan and the team again.

Merrill K.

As a landscape designer with over 15 years of experience, I have seen a lot of slow, expensive, unreliable and otherwise unprofessional contractors. Lloyd's earned a gold star for contractors in my book. The company has been in the family for generations, and it shows: they are knowledgeable, personable, quick, thorough and their prices are fair. An excellent value.

Torsten G.

Called Lloyd's after talking with my neighbor who had a major water disaster in his home and fired his first plumber and called Lloyd's. We have used two different plumbers with poor results and called Lloyd's. Ted arrived right on time (they called and gave us a heads up he was on the way) and did not give me a 3-5 hour window like most other plumbers. Ted fixed three issues with our upstairs bathroom and gave us a good estimate on a repair needed in another bathroom. He had al the catalogs and prices for the repair the will be needed. They were upfront and honest about what they charged and Ted was efficient and skilled. Lloyd's is now our plumber of choice. The staff is friendly and helpful on the phone, too.

Darcy H.

I am a Property Manager and work from home. I deal with plumbing issues routinely for work but I never stop to think what if it happens to me at my home. Well this morning it did. After dropping off my daughter at school, I come home to hear a hissing noise in my garage. I look towards the water heater and sure enough, I have a leak coming from the copper piping and water is everywhere. UGH! I am supposed to be at my computer taking care of my properties not my home.
I have lived in the area for over 30 years and have always seen Lloyd's trucks cruising around and have even seen them at my neighbors. There must be a reason I still do this day see their trucks. Now I know why. When I called them this morning I spoke to a lady, sorry I didn't catch her name, she was wonderful. Understood my problem and asked the appropriate questions, placed me on hold for a second and came back to tell me we have someone on the way. WOW!!
Ted was at my door in 20 minutes and had not just the one but both failing copper pipes replaced in very little time. Although we will need remediation that Lloyd's doesn't perform, Ted had my emergency situation stabilized and referred a remediation company for us to call.

Thank you Ted and the rest of the team at Lloyd's! You were a life saver for me this morning.

I would highly recommend them.!!

Thanks again,
Darcy T.

Liz M.

I just like Lloyd's because they have a live person answering their phone and they diagnose a problem correctly the first time. Let me preface this to say that my husband is our usual handyman so when he can't fix it, it's a bigger problem. We can go years without needing a plumber but these past 2 weeks, we have called Lloyds out twice on 2 separate issues. They sent Wayne on one trip and Pete on the other. (Wayne even brought doggie biscuits for our dogs). On one of the trips, we had a leaky bathroom faucet. My husband had tried to unscrew the faucet but it was really stuck. When Pete came out, he carefully placed a towel around the faucet for protection. I had not even noticed or thought about the possibility for damage to the exterior finish! I appreciate that attention to the care of my home. It took him 30 minutes to free the faucet but he did not give up. I was impressed he also had the part with him on his truck. I originally discovered Lloyd's years ago after having hired 2 other plumbers out to diagnose where water might be coming from- having discovered wet carpet in a downstairs bedroom. After explaining over the phone that other plumbers had unsuccessfully diagnosed the water problem and after having spent $$ later, Lloyd's sent out the owner. He correctly diagnosed the problem as coming from the water heater in the garage. He explained why and we ended up replacing the 25+ year old water heater. End of wet carpet. If you don't want workmen in your house all the time because the first guy didn't do the job right or sitting on the phone trying to reach someone, call Lloyd's.

M. S.

First of all, I'm sure Lloyds is a very capable and ""by the book"" ""politically correct"" plumbing company. I'm sure they do good work. But my experience yesterday has soured me on this company for the foreseeable future. I'm pretty sure the guys name was Aaron and I think he's one of the owners. His confident politeness was actually arrogance in disguise. All he did from the get-go was tell me how bad of a job the plumbing is in my kitchen (which is a new build that has recently passed inspection by the City of Thousand Oaks. I actually think the plumbing job done in this house isn't the best, but his methods of communication come off as authoritative and ""know it all""
All I wanted him to do was install a $300 reverse osmosis system. Before that, he felt compelled to give me a lesson as to why R/O water is not ""good for you"" and that I'd be missing out on key nutrients and minerals that are vital to healthy living...Are you kidding me? Dude, you're a plumber...pull your pants down just past your butt crack and do what I asked...
In the end, he went away because he chose not to do the whole job, which would have entailed drilling a small hole in my granite to install the water faucet for the water system.

Andrea G.

Called Lloyds Plumbing after we were given an outrageously high quote from another plumber (through our home warranty insurance) for a gas leak. (Yes plumbers work on gas leaks). Ted came, was prompt, courteous and charged us one third the price of the home warranty plumber! They have been a trusted resource in our community for a long time. Now I know why. My realtor recommended them.