LJ Brown Plumbing

Michael M.

Any negative reviewers are either psychotic or talking about other Brown Plumbing companies. It can't be this one.

I have used this company numerous times over 15+ years and never received anything less than first class, highly professional service.

They never lift a wrench without first going over the price, what's covered, the warranty, etc. and having you sign off on it. LJ Brown is not the cheapest but they are as professional as they come right down to their paper booties.

They stand behind their work. Right now they are replacing my two-year-old grinder ejector pump for FREE. They made this ugly job a priority and came first thing. If it breaks during the next three years, they'll come back again. First thing. For free no less.

Try beating that.

Dean H.

I had L Brown co. out to the house. They repaired some old crusty valves and did a nice job. They even labeled a few other lines I didn't know what they were. Very nice tags that clearly identify my lines and those tags won't fade anytime soon.

Price was not the cheapest but I thought it was fair. My out of pocket would have been more DIY.

Professional. Nice trucks. Etc. Recommended for plumbing issues.

Thanks again.

Karl S.

Woke up Saturday to find my water heater leaking badly. Call LJ Brown, left a message with their answering service. Had a call back in 4 minutes and Dan on my door step an hour later. New water heater installed and he was out the door by noon. This company really understands the definition of customer service. Thanks for saving me, AGAIN!

Susan M.

We have been using LJ Brown Plumbing for many years now and each time have been more than satisfied with their excellent work and commitment to detail. We live in Schaumburg and they have no problem coming out here. Mr. Allen did our last work and we were blown away with the results. We will always call them. They stand behind their work. You get what you pay for - Really!

Stephen F.

This review is really zero stars -- avoid LJ Brown at all costs. There are plenty of plumbers you should hire. This isn't one of them.

I hired a plumber to handle several small tasks in connection with a new condo purchase. The company refused to provide estimates, and on arrival quoted outrageous prices. $80 for a showerhead installation (with my part). $312 to clean a drain (I declined after seeing this price). I went ahead with the work figuring, at these prices, the plumber would get it right.

Wrong. He destroyed a kitchen sink side sprayer before realizing my replacement wouldn't fit the water line (my fault for having the wrong part, but he is supposed to be the union plumber here -- and zero stars to the Home Depot associate who said the part was universal). He also destroyed the faucet cartridge attempting to reverse the direction of the hot/cold flow, claiming he could not reinstall the part and would have to use a new one. He then replaced from his parts on hand (for $212) without correcting the hot/cold water reversal.

Since the side sprayer was now destroyed, the sink would have to remain off until I could get a new compatible part, which he offered to install when he returned -- for $300 or so. This coversation had the feel of a shakedown.

Instead I found another plumber to replace and fix it -- for $40. But as it turned out the cartridge was installed incorrectly and leaked. So I just replaced the faucet with a better one.

A fix to a water line was also botched, causing an existing leak to worsen. Another plumber has fixed it, correctly this time. The new showerhead is also leaking.

In short, for $600, the plumber made everything worse than when he started.

I wrote and called looking for satisfaction, calling back each time something broke that the plumber had just ""fixed"", and was roundly ignored. Interestingly, I did not get any response of any kind until the 30-day warrranty period had passed. I finally got some response when I asked for money back and threatened a BBB complaint. The response was, in short, ""screw you"".

So I filed a BBB complaint. The owner of the business has resolutely refused to speak with his customer and learn the facts. He did reply to the BBB complaint with a raft of ad hominem attacks. You can see them below -- this is the mentality of LJ Brown. I will note that the BBB closed the case because I told them to. The point of the filing was to warn people about this awful business, not to collect money,

There seem to be a few LJ Brown customers who have not encountered incompetence and indifference. I experienced both. But even if you were to get good service, LJ Brown will bill you much more than other plumbers (as I've since discovered).

So the bottom line is, LJ Brown is overpriced and employs at least one roundly incompetent and most likely dishonest plumber. The owner of LJ Brown is happy to take the money and run. I consider it a $600 lesson in using Yelp BEFORE I select a service provider.

Do not use LJ Brown. And feel free to let them know I said so.

Joanne L.

Wow... just got a handwritten note in the mail from the company saying that they thank us for our business and were sorry they weren't able to help us resolve our issue.

Call me old school, but I like stuff like that.

D. H.

This company is great and Dale was awesome! There was a mix-up regarding my appointment and Dale waited for me to get home and took the service fee off my bill (even though he had made two trips to my house).

I could not have asked for a more courteous, knowledgeable, customer-oriented business.