LiveGreen Plumbing Services

Lusso V.

They came over for a warranty call. When all was said and done they made up a lot of fraudulent charges for things that I didn't need work on and for parts that were not broken. If the tech actually inspected the appliance that was broken he would have seen that it was repairable. If you googled it or looked it up on youtube it shows exactly how to fix what was wrong with it. I called them up to question the outrageous charges and they fed me more lies and became angry with me over my questioning. I called another plumber who was honest and didn't over charge and he came over and fixed what was wrong instead of lying to me. It only took him 15 minutes to fix the problem and get the house fully functional again. I wouldn't recommend them to my worst enemy. When you call you get voicemail, when they actually answer the phone you are put on hold, when you get someone on the phone they are rude (especially the office manager). If your gullible or have a lot of disposable income this is the plumber for you, because they will definitely try to take you for a ride. Wish you could rate them no stars because they don't deserve even one.

Raj T.

It has been two months at the time of this writing that my bathroom faucet leak is still not fixed. Three attempts with the wrong part. The last update is that the part has to come from Germany, what a bunch of bull! I understand that my faucet is not builder grade but still. Incompetency is to the limit. Promises not kept. Got them through Home Warranty company. Definitely will look into changing my ways of getting things done.

Mark D.

I was required to use Live Green through HMS my home warranty company after my water heater failed. After waiting one week to have Live Green inspect the unit they reported back to HMS that the unit should be replaced. It has now been two weeks and LiveGreen has refused to return several messages that I have left and apparently is not returning calls from HMS. Very unprofessional.

Dee W.

I submitted a request for my kitchen faucet be fixed through my home warranty and they scheduled my appointment with LiveGreen.

The technicians were prompt professional and Super fast with everything.
I will definitely use them for any future jobs needed for my house .

D Y.

Was arranged through home warranty company. It took 3 days of answering machines before I could reach them. When the tech arrived, he told the renter that he did not have the parts to fix the simple toilet rod issue and immediately left. He on the other hand told the warranty company that the damage was preexisting and should not be covered. I called another licensed plumber and he replaced the broken rod which cost $4 at home depot. I believe Livegreen showed up only for the trade fee. The home warranty company has been informed of the shady visit and they refunded me the trade fee. Thanks to Livegreen, I'm able to appreciate real professional plumbers.

Catherine P.

I have not actually had any experience with LiveGreen's plumbing because I'm having so much trouble getting them to show up at my house. I called on a Friday evening, having been referred by my home warranty company and never heard back from them. I called again Saturday and then Monday morning. Every time I got voice mail. Finally I called my warranty company around noon on Monday and they put the company on the phone. They arranged to come on Tuesday between 11 and 2. By 2 pm I'd heard nothing so I called and they said they'd be here at 3 pm. I had somewhere to go, so we rescheduled for tomorrow (Wednesday) - yes, 5 full days after my first call. I hope they come, and I really hope that in future they actually communicate with their customers and act like they are at least a little bit sorry to be inconveniencing the people who are paying them. Frustrating!

Chuck W.

Recommend looking for a more professional and qualified plumber. We had a simple kitchen sink stoppage. It took us about 24 hours to get someone on the phone, and finally when we did it took another few days for a dispatch. Finally the tech arrived, and had me immediately sign a waiver that absolved the company of any damage done before he could perform work. Then finally after 5 short minutes claimed that it was only a problem that could be fixed via Hydrojet. He then spent 20 minutes convincing our home warranty company that this was not normal wear and tear and that he could not complete the service.

Finally a different plumber came and was able to fix the stoppage using the exact same tool. It turned out to be a routine buildup (house is +75 years old).

In summary, if you are looking for a professional that is willing to help and do actual work, you should call somebody else.

Sheila W.

My home warranty service dispatch LiveGreen to my house again today. I had a wax seal around my toilet replaced last September. Every since the installation, my toilet was loose and I had to retighten the screws. Last week my toilet was so loose that I actually lifted it off the floor. As it appears, my flange was broken and it caused my toilet to be unleveled. When the technician first arrived, he thought he could fix it until he removed the toilet and found the flange broken. Since he needed help with this type of repair, he called the company for assistance. The technician was able to repair my toilet and I am very grateful for their help!
Many thanks to these guys!

Sarah D.

Plumber was fine but company is not entirely trustworthy. I specifically called to make an appt after finding this company on Yelp. The female person who picked up the phone told me that the service fee is $49 and that it is waived if I decide to use the plumber. Then I mentioned the Yelp discount. The woman said that the discount would apply. The woman actually failed tell me that the 15% would only apply after the $49 is added back to the total. I discovered this late because after I decided to use the plumber and mentioned the discount, the plumber said that what the woman said was wrong that the $49 fee is not waived if there is a discount used. Not sure if this is a legit business practice.

Kate G.

Thieves, plain and simple. LiveGreen was dispatched through our home warranty company to fix clogged pipes. The plumber who showed up refused to snake the pipes because it would require a two-man crew (something he was told when dispatched), gave a quote for a $1300 project in lieu of any actual work to fix the immediate problem and then refused to leave without a $125 deductible despite not having rendered a minute of service on the clogged pipes. The owner refused to refund the money despite not having done any work, and had the gall to follow up several days later to check on the quality of service (baffling since no service was performed). Suffice it to say we have selected another plumber to do the work on our house since this company gets a vote of no confidence. (Update: We used Triple State Plumbing - timely, professional and did a great job on the project for $500 LESS than the quote from LiveGreen.)