Little Big Plumbing

Nissan Hawaii Nation N.

I had some minor issues that needed to be taken care of at my house, contact AHS they put me in touch with little big plumbing, very professional and honest people that work there all issues was resolved in a timely fashion, Well satisfied with the work

Dayn M.

I needed to replace my toilet since it had a crack. Michael came to do the replacement, and he was courteous, professional, and he kept the area clean as he was removing the old toilet, and installing the new one. I peeked into look, and the old toilet was on a pad to not damage the floor and tub. He even had me flush the new toilet, so I would know the sound. I have done business with them before, and they did a wonderful job.

Rick S.

Savea Maina was the plumber who came to help me relocate my toilet. He was prompt to the appointment. Knowledgeable and friendly. We discussed what needed to be done and what my options were with me doing some of the work. Savea cut the old cast iron sewer pipes quickly and completed what I asked him to do in short order. Highly recommend Little Big Plumbing!

Brian F.

They came to replace a short segment of pipe in a very small bathroom. They wore masks, they minimized the mess and cleaned up after themselves. They were quick, professional and polite.

Melissa S.

I experienced nothing but excellent customer service with this company. I had to make several calls and the ladies who helped me were patient and kind. The service we needed was to get a cast iron clean out pipe camera'd to see what kind of shape it was in. Mike and his partner came out and did the job, always providing explanations. Mike was thorough and made sure we were satisfied with the job. Hopefully we won't need to call him again, but will definitely use him and his company in the future.

Pete T.

Not very happy with the service of this company. They were assigned to us through American Home Shield (AHS) for a job on July 3rd. We were not able to get an appointment until July 9th. The individual that showed up stated that we needed to change the shower valve and trim. When he tried to disconnect the ""stem"" faucet it broke off (due to a lot of rust, wear and tear). He saw that it was galvanized older plumbing, and stated he couldn't do anything today, looks more than just a stem replacement. He FaceTime'd with someone and discussed the situation. The closed out that service request and on July 10th, a new Service request number was assigned. Four days later on July 14th, we received an e-mail from Little Big Plumbing (LBP) with an ""estimate"" for $1,105.96 to do a ""Two handle shower valve replacement""; the estimate did not include tile replacement.; We responded with waiting to hear from AHS and our warranty work. Note, LBP, by contract are not supposed to contact the client with a bill until after the appraisal is reviewed and approved (which had not been completed yet). To us it looked crooked and they were just trying to get some side money. On July 16th - Called LPB again and this time talked to owner Mike about the invoice/job; he stated he was waiting on AHS, stated he would get back to me on Friday July 17th, nothing heard. July 20th rolls around and LBP (Mike) called with no update, blamed AHS On July 21st - Messaged LBP that we have not heard back from them; he responded that we would not hear back from him and that AHS should be our next call. He stated he e-mailed their rep at AHS on Thu July 16th; AHS rep contacted them on Fri July 17th and that they would have the authorization supervisor contact us about our service. On July 22nd - Contacted AHS on the status of our work orders; the rep stated they ""authorized"" the work on July 14th to change out the shower valve and trim. However, on July 22nd LBP ""Transferred Work Order"" stated they would not do the job and send someone else. We have tried to call LBP and they will not return our calls. Their contract just left the job site with a broken shower faucet...not totally unusable (before it was just leaking). I would not do business with this company again, a bunch of crooks and unprofessional. Update 7/26...looks like the owner Michael W wrote a response to my above post. Here is a rebuttal to his comments, some of which are a FLAT OUT LIE. Some of these errors are with AHS on the ""status of the claim"" not changing on their site, no phone or e-mail updates, nothing at all. So information initially came from LBP. However, when we called AHS, we received a different side of the story. We don't have a dog in this fight, we just have different info from LBP vs AHS. AHS may not consider further authorization because LBP broke the tub spout and it obviously was ""wear and tear"" if it was rusted and just broke off. However, the way LBP reported it back to AHS made it sound that it wasn't wear and tear (thus not covered by AHS). It is strange that LBP states that the repair was not authorized as of 7/12, as AHS told us that it WAS authorized on 7/14. It is a complete lie that we requested an estimate/bid, LBP sent an estimate to us unsolicited, which is against the contract/policy between LBP and AHS (we are told). LBP is just trying pull a slick one on us behind AHS's back with a $1000+ estimate. As for insults and harassment calls/text messages from Gina to LBP...she is a Special Education teacher of 29 years and has the patience of a Saint. Here is her text verbatim: #1 ""We have not heard back from you. You said you would get back to us by Friday"". (it was 5 days later when he finally replied). Text #2: ""You received the authorization from AHS, I am on the phone now with AHS doing your job"" (no response). Text #3: ""This is to change out the valve and trim (no response)."" Text #4: ""This is what your guy left"" (picture of cracked valve he broke). Text #5: ""We are also told that your tech broke the valve."" ""I guess it was rusted."" ""Hmm, I think that goes under wear and tear. ""You owe us a new valve."" These text message are not threatening in any way, nor were the phone calls. Mike would like you to believe otherwise to discredit us with pernicious comments about us. In two phone conversations, we expressed our frustration of the communication and execution of this work and that we'd be writing a one star review. Update July 30th. AHS reassigned our claim to D.Barretto's, they called us the next day to set up an appointment. Jason came to the house, diagnosed the problem and fixed our issue in less than an hour. He did it on the spot. No extra fees out of our pocket and everything works. Not sure why these different plumbers see the same problem differently. I can only assume they are out to make it worse than it is to get more money. What a difference in the correspondence, professionalism, and actions!

Jim C.

I cant say enough about Mike the owner, or Keone the tech that was just here or Megan in the office. They are incredible helpful, friendly, knowledgeable, fast and honest. I have used Little Big Plumbing several times and the level of service I received consistently exceeds my expectations. I never like needing a plumber but it is reassuring know it that when the plumber arrives the anxiety will soon be over. Thank you Big Little Plumbing.

Pat R.

I have worked with these guys a handful of time and I couldn't be happier with their service. There sales rep Meghan was so kind and was able to get a plumber out right away for a scoping. They sent out Mike who was on-time, very knowledgeable, and was able to get all the work done in a speedy manner. Love these guys !

Calvin U.

Updating my rating and adding to my review of Little Big Plumbing because I've used them a third time. My realtor called them to run a video scope through the drain line of a house I am inspecting/considering. Mike and Savea (sorry if spelling is incorrect) came out, pulled up a toilet, and video scoped the drain quickly and answered a lot of questions that I had. Very friendly and knowledgable guys that didn't rush even though it was late on a Friday afternoon. They only charged me for an hour of their time, unlike some other plumbing companies I've used. They also emailed me the video. These are my go-to plumbers from now on. Thank you.

Jolene L.

We had a very slow water leak so I called and it was easy to schedule an appointment. The kind lady taking my information over the phone said the plumber would call me while he got closer. Keone was right on time, as scheduled, and was pleasant to talk to. I described what was going on and he checked on a few things. I gave him his space to work and wouldn't you know it, he had it all fixed before I could finish eating my lunch! Talk about quick and knowledgeable! Mahalo Keone for the quick fix and explaining that it was a wax seal that needed replacement after normal wear and tear. I appreciate your help in fixing the leak!