Lipp WM Hydronics

Todd Y.

My radiant heat was not coming on I've been told by several radiant heat plumbers our heating system needed to be replaced. A neighbor told me about Lipp Hydronics and they came out the same day. Bill took one look at our system and said it just needed a few adjustments and cleaning.

Bill is extremely knowledgeable, friendly, and I highly recommend him.

David C.

My radiant heat was not coming on. I called and the owner called me back the next day on his cellphone. He walked me through the entire process of fixing it myself -- over 20 minutes. I've never had someone suggest I could do it myself and not have them come over and charge. This was great. They didn't charge me a dime, alhough I want to send in some money anyways.

Man D.

Installation of my new boiler was flawless and heat in my house is working great! Bill was courteous and honest with what it would take to remove the existing boiler and install the new one. They were in and out within 2 days and the bill was reasonable. Overall, I would recommend his boiler installation services. I believe he also does repairs and maintenance work on existing boilers. Hopefully this new boiler doesn't require any for a long time! =)

Jim F.

I live in an Eichler with a concrete slab floor and both infloor radiant heating and plumbing below the floor. Friday night figured that I have a hot water leak between the kitchen and bathroom. On Saturday Bill answered my call, helped me troubleshoot, and had Hector on sight within an hour. Three hours later the pipe was fixed and the floor patched, and we were able to go on with our holiday weekend.
Pricing was based on a fixed rate per hour, and there was absolutely no upsell.
Repair was clean, competent and timely.

John M.

I owned an Eichler house in Palo Alto. Three years ago the owner of William Lipp came to repair my boiler that was not working. He told us that we had to buy a new boiler for around $6,000. We couldn't afford it. For the next three years we heated with space heaters. Our electric bill shot up about $300 a month. When we were ready to sell the house, a different boiler expert, from Craigslist, inspected the boiler and $25 later, told us that it should last another 25 years. Lipp's an opportunist crook!

Eric S.

Bill and son have taken care of our Eichler's radiant heating system for four decades including a complete upgrading of the furnace. We have always been satisfied with their work and their billing. Communication has always been clear, friendly, and complete.

Huzefa K.

We have radiant heating in our house. Unfortunately, one of the room was not heating up. We had recently moved the boiler connected to our radiant heating system and since the system was not properly flushed after the move, that one room was not heating up. We had 3 companies come over and have a look at the system and were given quotes ranging from $1500 to $2000.

Finally, I found Bill's information from a friend of mine. I was told he was an expert when it came to radiant heating. Sure enough, Bill and his son came over to our house and within 2 hours flushed the whole system out. Also, he found and fixed a minor gas leak. Now the whole house heats up perfectly.

Both Bill and his son were very pleasant to work with. They were knowledgeable and professional. If you have any plumbing needs and especially radiant heating related work, I'd highly recommend you to these guys.

Dale P.

Mr. Lipp came to my rental house, where the radiant heat had stopped working. He told me I needed a new boiler, without even examining the old one. He said the price would be $8500. I asked him how much the boiler itself cost, and he said $3000, and I asked why the labor was so high, and he said, ""You have to watch and you'll see...it usually takes three days to install it."" I did not hire him and the problem turned out to be sediment in the lines. We flushed it out and the system works fine. I saved $8500. I do not recommend this person.

Billy G.

By far the most experienced and knowledgeable plumbers I have ever hired. Neat, clean and extremely detailed. Great knowledge of Eichler home plumbing systems. Bill is the best !

Henry Y.

Addendum to the previous saga - it gets even worse...

So the $100 screw in part that they tried to charge me over $600 to put in started leaking water after only a few months of use. The leaking was so bad the water started welling up in an area on the first floor.

Exasperated I shut down my heating system again. I did some research with the manufacturer, who said the power head that Lipp Hydronics put in was incompatible with the valve assembly of my system, and that it WILL fail prematurely. To top it off, the wrong part they put in is about 1/3 more expensive than the correct part!

This week, I started to call them and try to repair the damage that they caused. And again, I'm getting the same run around from their receptionist Teresa as I did last time. Which is, that someone will get back to me by the end of the day. But nobody ever does. This has already happened three times this week.

I'm going to take this to the mat. I'm asking that they replace the wrong part they put in with the right one. I'm asking that they replace the seat assembly the part sits in if necessary, because the manufacturer said that part may have been damaged by putting this incorrect part. I'm not going to ask them for compensating me for the 58 degrees my kitchen is every morning because our heat has to be shut off until this is fixed.

If this situation ever gets corrected, you'll hear it here first folks. If not, you'll hear it here first...

...a couple weeks later...things got fixed! The father and son Lipps came and took care of it, and my system is working again. I would say that the star of the business are clearly the Lipps and everybody else who works for them were universally incompetent.

I'm bumping them from 1 star to 2, and if you are looking to use them, I recommend you ask specifically for one of the Lipps to do the work, not one of their other service people. They will give you 4-5 star service.