Lindstrom Air Conditioning & Plumbing

Marvin M.

Am in the process of resolving this matter with svc mgr, being treated fairly and respectfully, will delete and update when complete. If i had contact with upper mngmnt sooner, things might have worked out differently. Four years ago I purchased a brand new carrier unit from them only to find out now that I have a discount card and not a maintenance contract they also constantly try to upsell the service manager is in attentive and does not follow up they charge an extra fee for coming out on Saturday and immediately say the coils are dirty and they haven't been serviced in months this is for five weeks after they did a preventative maintenance still waiting to speak to someone with the name of Lindstrom to address my complaint. And for some reason the earlier review that I wrote back in June is mysteriously not here.

Harvey S.

After seeing all the commercials for this company and the quote (I LOVE THESE GUYS) I decided to try them for a service on my air conditioner. On July 7th 2015 The tech come to my house and told me my motor was """"loping"""" that means it makes a rolling sound, so he sold me a motor and a service contract, (or so he implied and it would be good as long as the motor was still in the unit) so it sounded pretty good. The first time I had my service the tech told me """"my new motor was wired wrong and I could have had a fire.He would notify the service manager and it would be taken care of"""" The next guy came and said """"it is the wrong motor so we will get you the right one and install it as soon as it comes in"""" After they installed the new motor and put it all together the next tech said"""" I needed a new fan and it would cost $360.00"""" I asked him why he didn't say it while it was still apart. So I called the """"service manager"""" and he said he would send his foreman over and install it for $150 bucks. Now I find out that the service contract was for 1 year and I had to call them to renew. They said they sent me an invoice but maybe they just forgot to mail it or maybe they didn't put any stamps on it because I never got it.I would imagine that a good company just might have called to ask me if I got the new bill or even if I wanted it. YOU KNOW WHAT? i SURLY DO NOT LOVE THOSE GUYS AND MAYBE IF YOU CALL THEM ASK ALL THE QUESTIONS YOU CAN

Eric H.

Now that my A/C saga has ended here's Lindstrom Air's score card. Note- They installed my AC a few years ago. -Last Thursday A/C goes out -They can't come until Friday between 3-5 -Fan motor needs to be replaced under warranty - back Saturday to replace -No show Saturday (part did not come in) day wasted waiting for that news. -They show up Sunday late afternoon with wrong part, another day waisted. -Monday no show, part still did not come in -Tuesday, part comes in but I'm not on the schedule, call supervisor -They bring part Tuesday evening at 5:30PM and it's fixed in 20 min -Part (free under warranty) Labor ($280+89) after 15% discount for my troubles. Not nearly enough but I was not in a strong bargaining position. Manager (Budd) has still not called me back. I don't like to yell at hourly customer service people who are just following directions. Very frustrated with their company and management team. Would be hard for me to recommend them in the future. Worst of all, I could of fixed it myself if I had access to the part. UPDATE: Budd called me this morning after seeing this review. I appreciate that he did call. We had a good, professional talk about what happened and he made zero excuses. I'm happy with the resolution he offered and trust next time will be better. 2 Stars for what I went through and 4 starts for the resolution.

Robert O.

Avoid this company like the Plague. I had the worst experience ever with this company, and I have been using them consistently for 12 years. Yesterday the motor for my fan/blower malfunctioned.They quickly sent Mark who had the most arrogant and abrasive personality .I explained to him the problem. He approached the air handler and touched it with his hand (I think he expected a cure with the touch). He then went on to tell me I needed a new A/C and a counselor/advisor would come to talk about a new A/C. I asked about just replacing the motor for the fan, he gave me a long boring speech about all the problems that could cause. I payed him the $ 89 for """"touching"""" my A/C and sent him off. I called Tommy from ARCO A/C company, a much smaller company who came in 3 hours and replaced the fan motor in 45 minutes.The A/C now works fine,actually better than ever. Lindstrom doesn't seem to understand that most people don't have thousands of dollars bulging out of their pockets. Maybe they should patrol Hillsboro Mile instead Sometime in the future I will buy a new state of the art A/C unit, Will I use Lindstrom, NO!!!! They have gotten too big for their own good and should go the way of the dinosaur, and fade in the sunset.

Rajkumar N.

Very disappointed with the service. I have a service contract and I called yesterday and was told someone will be here today and due to phone miscommunication the person left and no one was able to come today and I have been rescheduled for tomorrow. Spoke to customer service they were of no help. I have left messages with supervisor Jennifer. If you don't improve your service I may have to take my business elsewhere. Please don't give me generic response have somebody call me and talk to me and get my air conditioner working Raj Nebhrajani

Nancie F.

If there was something less than one star I would give it to them. I have a Service contract with Lindstrom A/C. The service contract says priority service over non plan customers. Fast response 24/7 day emergency service. I called them, had to push several buttons before I spoke to a live person and I waited on hold for quite a while also. Monday my air conditioner wasn't working. it was 90° in my house. The soonest they could get somebody out was 4 days. So much for a fast response priority service. They said it was very busy in Florida and that it was summer blah blah blah. I saw a Cousin's Air Conditioning van go by. I called them a person answered the phone first ring and they were out at my house in less than five hours.

marvin s.

ONE STAR FOR NOW. PURCHASE NEW AC UNIT FOUR YEARS AGO. Maint and serviced by Lindstrom. Purchased filters from them etc etc. Saturday stopped working. Svc rep charges me $125 for svc call. Says we need to acid wash coils at $800 plus """"unit has not been maintained properly """". REALLY??? Just had PM a month ago. Waiting for svc mgr and owner to call me an make this right. Oh yeah. WRONG SIZE FILTERS which LINDSTROM SOLD ME AS WELL.

J B.

Avoid these guys, they are a rip off. They respond very quickly only to beat the competitors to your home, so they can high pressure sell you. They prey on people that are hot and need their air conditioners serviced or replaced. Their installers are high-pressure salesman; they quoted me $1,875.00 for an air handler motor for a 10-year-old unit. The cost of an air handler is $875 for an entirely new unit. The motor was all that was required and that was only $318 retail.

P K.

LADIES BEWARE! Called Lindstrom due to a leak on my bathroom floor. I was told it would be $89 for the call. I was also told that an email would be sent to me with the name and picture of the guy coming to my door. I was impressed! But after waiting a few days for that email, the day before the appointment I called again and was told that email would show up that night. It never came. I only let the service guy in because I saw the truck. The service guy went into my bathroom, listened to what I had to say...NEVER checked anything and told me it """"could be"""" my shower faucet (small leak) or """"could be"""" the shower pan. Key words here being """"could be"""". He told me that I needed to get rid of my the shower two faucet system and go to single handle which cost $1000. I knew that my current system could be fixed with one part but he insisted it was a liability to do that. He wrote up the $1000 and included $129 for some kind of contract that we never discussed. I declined the bathroom marvel. So, I paid $89 for him to stand in my bathroom and talk down to me like a bad used car salesman trying to sell more then needed or wanted. I don't know much about plumbing, but I do know when I'm being taken for a ride. Fast forward, I got the part for my shower, put it in and shower works like new! Part cost $16.00 from Home Depot. AND that is not where the leak was coming from! Called another plumbing company that came in, spent about 45 mins. actually checked the pipes, faucets and shower pan, etc., and found that it was a leak due to the bottom railing of my shower door. Simple fix. No more leak! Needless to say I will never-ever call Lindstrom for anything ever again!

Jessica A.

Loni was suppose to inspect my water heater and pull permits but never did. I am closing on a house on the 9th and I have to start the whole process over again.