Lindstrom Air Conditioning & Plumbing

Abby R.

I had a really loud old ac pump and called Lindstrom. I was so completely happy with the entire process with Lindstrom from beginning to end. They called when they said they would. They were reliable, on time and very respectful of my home. I just hired them again to replace my water heater and a toilet too. My home is my sanctuary and I trust Lindstrom to do the job right without cutting corners. I am so happy with the decision to use Lindstrom for air conditioning AND plumbing too THANK YOU for a great customer service experience! I wish all home owner issues could be this easy :)

J D.

Did not finish the job. Failed all inspections. I do not recommend....! Had to hire a 2nd company to finish. Raised priced in the middle of the job on a new AC unit.

Mike F.

Took off early from work for a 1 - 3 pm time frame appointment. I called at 12:30 to confirm. Still waiting for tech and it's 4 pm! No phone call no concern for MY time! Never again.........

Darren R.

I have no water as a result of them. They are sending a tech out tonight. It's 8:00 pm and they have one tech working all of broward county. Never again will I use them.

Chris W.

I will give 1 star because I can't give less. I called for emergency service at 2:45 pm at 10:00 pm I still had not heard from the company and finally called to tell them I could not wait any longer and had to go to bed. The man who answered the phone was rude and told me good luck finding another company. I would not use these people if they were the last AC company in South Florida.

Barbara J.

We should have read the other reviews. Lindstrom seems professional from the outside, but their experience level, their customer service and their management dealings are terrible!! We bought a new TRANE 2 years ago from them, when we were told it was going to be $1000+ to repair our present AC. One week after we purchased the new air conditioner, we had a recurrence of our original problem, water in the ceiling...After 4 visits, they finally realized that the original leak was caused by a broken pipe which could have been repaired without obtaining a new air cond. (They fixed it with duct tape) We were not happy to realize this but we figured, we would have needed a new AC in the next few years anyway. Fast forward 2 years, our TRANE was not working. Being under warranty, the part was free,BUT the labor to replace the fan motor was $89 for the diagnostic and $378 for them to come back and replace it. This took less than an hour.We called the customer service manager to discuss the pricing. We wanted to understand how they arrived at this cost, after all it was under warranty, and cost us almost $500 for a warranty repair that took no time. The customer service manager offered very little in response to our phone call other than """"thats what we charge"""". We cannot help but feel like their pricing is a total rip off, and that they do not really care about creating customer service relationships for the long run.

Hank Q.

This is not the company that you want to use. We moved into a house we bought cash and thus didn't have a full inspection. When we got here from Chicago we discover that the water heater and the plumbing in the master bathroom needed work. We had didn't check reviews. The plumber wasn't professional at all he smelled funny and the replacement of the water heater went quickly but the job in the bathroom took way to long. About two days!! Three weeks after the repairs we kept hearing running water in the bathroom. We called them back out and come to find out that the leak was worse then the first. They said that the leak came from a different source and would cost us more to fix. Classic bait and switch. We were disgusted and just called a different plumber and it was fixed easily. I wouldn't recommend these guys to a slum lord.

John S.

THIS IS LONG BUT WORTH READING. I AM DONE WITH LINDSTROM I have utilized Lindstroms over the past 4 years. Most of the technicians have appeared honest. Prior to Friday, I only had one notably poor experience. The tech indicated I needed a complete motor assembly which would need to be ordered for $750. I waited on it and called for an appointment the next day, thinking I needed the part. Fortunately, the new tech performed diagnostic testing (initial guy just opened the unit and looked in) and determined it was a small circuit which cost $80. Yesterday, I contacted Lindstrom shortly after 4 pm to seek service for my air conditioning. I was told that it was after hours and incurred a higher service fee of $125. I was told to expect a call in the evening. 6 1/2 hours later, the technician arrived. He looked at the inside unit (just looked at the outside containment of the unit)and immediately commented how old it was and probably needed replacement. I led him to the outside compressor and he carried on for 15 minutes about how old it looked and probably wasn't worth repairing. I finally asked him if he was going to do a diagnostic and he said he would get tools. As he was unscrewing an access panel he continued to comment on the age and poor condition of the compressor. He did not pressure test lines or assess output of the fan, amperage, etc. He just pointed to an outside line and told me it was leaking oil and that most of the coolant would probably be missing. Again, he cautioned me that repairs would likely be expensive and I would be better off with new inside and outside units. He was unable to determine the age of my system and indicated it would be difficult to determine. He pointed out that I would probably need 8-10 pounds of refrigerant @ $67 per pound on top of other parts and repairs. Further comments about how he was only looking out for my interests and strongly recommended a new system. He said he could determine an estimate if I really wanted him to try and fix it. He went to the truck and came back with parts costs on the inside flap of a parts box!! The initial estimate was approximately $1200 but he added that he neglected to enter other costs such as placing dye in the lines, etc.. I told him I wasn't willing to spend that amount. In order to end this fiasco, I agreed to set up an appointment with sales the following day. As he was on hold waiting to schedule with the dispatcher, he commented, """" I'm sure they'll give you a good deal. I'll even mention that you're a really nice guy and I'm sure it will be good."""" UNBELIEVABLE! Does it look like I have the name """"STUPID"""" imprinted on my forehead? This morning I scheduled an appointment with Comfort Zone in Ft. Lauderdale. . It was scheduled for the same morning and the technician arrived when expected and called ahead. What a contrast! Professional, honest, comprehensive and carefully explained each point of the diagnostic in laymans terms. I did not share my Lindstrom experience. He thoroughly examined the inside and outside systems, pressure checked coolant, ran electrical tests and efficiency of each component (I.e. fan ouput, etc). He told me there was no oil leak nor any loss of refrigerant. I paid $129 for a capacitor replacement. He also readily determined the age of the system by reviewing info on the inside unit. A further perk: no push for extras. Everyone I talk to who has used Lindstrom complains about their strong , pushy pitch to purchase their extremely expensive UV light system and contracts I lost my $149 on yesterday's service call, but, it was worth it to move me towards an honest and ethical company.

Donald B.

BEWARE! BEWARE! BEWARE! Bottom line ... they lied to me and said my 10-year warranty was only good for 5 years!!! I purchased my Trane A/C from Lindstrom 6 years ago. The motor quit. They came out and tried to sell me a new motor for $1,300. I called Capitol A/C. They asked me for the unit's serial number, called Trane, called me back, and said the 10-year warranty was still in effect. I then stopped communicating with Lindstrom. Capitol A/C's labor charge for the pick-up, delivery and install of the replacement motor was $70 less than the price Lindstrom quoted. Not once did Capitol ever try to upsell me anything. Lindstrom never stopped trying to upsell me a service agreement. When I made the call to Lindstrom, set-up the initial service call, waited all day and the repairman finally arrived, that's when he said I would have to pay him $89, for entering my home. He took great lengths to explain that whether or not he could be of any assistance at all, even if he could not diagnose the problem, he gets his money. I attempted to confirm that the $89 would apply to whatever work we agreed upon. He said because it is a hot day, and they had many calls, that Lindstrom makes that a variable policy. Because, """"we gotta make our money when we can."""" Not once, at any level, did Capitol ever explain their concern for profit, rather at every level they expressed their concern for the issue at hand and its speedy resolution. Love Capitol A/C. Feel polar opposite feelings toward Lindstrom. I have no horse in any local A/C company race. I am simply so angry at Lindstrom for trying to re-sell me something they originally sold me that was still under warranty that I am taking time to write and post this. This experience makes me think that they must be taking advantage of so many other customers that I wanted to write this to try and stop them from doing this again.

Ron R.

With a $10,000. air conditioning unit with a 10 year warranty, you would think it would last longer than 1 1/2 years. They have been out 4 or 5 times this month because it isn't working. They were suppose to be here yesterday afternoon around 2:00, but called at almost midnight to say they would be here shortly. I asked them to just come the next day. When they did come the next day, they fixed it by noonish. By 2:00, i had to call them again because it wasn't working AGAIN. I was informed they would be here within an hour. It is now after 8:00pm, and they haven't showed up. Not only that, with their caller id, they won't accept my phone calls. I think its time to get the BBB involved.