Lindstrom Air Conditioning & Plumbing

Mark R.

I was charged $2,300.00 (which included a 15% discount because I had a service contract with Lindstrom) to fix a 5 year old AC motor. I found the motor online for $391.27. On Monday (6/13/22), I started calling Lindstrom's office trying to get a supervisor to explain why they were charging so much to replace my AC motor. I left several messages over the next two days. No one returned my calls. On Wednesday (6/15/22) I called again and someone named Jennifer answered and told me she was a supervisor. When I asked her why the price to repair my AC unit was so expensive, she said, """"our prices are what they are and we don't negotiate them."""" I asked about the motors I found online for under $400 and she responded that they have other costs like paying the service people to install the motor. She also said that I may not be comparing apples and apples in regards to the part (however, I save the box from the new motor they installed and found that I could have bought the exact same motor on my own for $391.27). When I asked her to tell me what part of the $2,300 was for the motor and which part was for labor, she would not disclosed that information. At this point I will sever my business relationship with Lindstrom when my current service contract ends next year. I really feel I was being taken advantage of.

Patti W.

We have had them service our A/C yearly. I was going out of town and had scheduled them to do my yearly service and they canceled the day of service and could not reschedule before I left. I like to have it serviced before I go out of town for peace of mind. Just called them again and their phone keeps disconnecting. I would not recommend them.

Shannon S.

My Aunt and Uncle has an A/C installed last August. Since then they have had 17 service calls due to the new A/C never working properly. They have had to redo their ceiling due to it leaking, it has been a complete nightmare. It seems like the company keeps pushing off truly repairing it because their warranty is up in August and they want to start charging, at this point it seems like a complete scam.

Joe M.

I had a review up here and somebody must have taken it down. If you need plumbing services go elsewhere. The water supply pipe for one of my sinks broke a few months ago. Lindstrom wanted me to have the vanity removed so they could access the pipe behind the vanity cabinet! Are you kidding me!. I told the plumber that I didn't think removing the vanity granite counter and huge mirror was a viable option. So he spent a couple hours trying to fix it. Not sure what he was doing. Then he says he has to leave and get a part. Apparently one of the other plumbers from Lindstrom had the part so he comes back in the afternoon to finish the job. Subsequently, I had someone else cut a replaceable piece out of the back of the vanity cabinet for future access. Lindstrom overcharged me in a big way for the services rendered. I called to complain and find out why I was charged so much, to no avail. They offered to send me a $50 credit which was laughable but it was something. Nope. Credit never came. That's ok, they lost a good customer....

Chris C.

Very unhappy. I don't mind an after hours charge however I have real problem with a 3600% mark up on parts. I directed the technician to the capacitor, even had the cover off. Had I had the part I would have put it in myself however I was out of town and returned in the evening so the part was unavailable at the time. I about fell over when I was told a $10.00 part was going to cost me $350.00. I repair elevators for a living and there is nothing we sell with that kind of a markup. I looked up the actual cost for me to purchase, $9.65. I will never use Lindstrom again. I guess I just paid for a commercial or two.

Doug G.

I want to praise the truly outstanding service I just received from Lindstrom Air Conditioning. We've lived in Jupiter 32 years and have dealt with dozens of contractors and the experience we just had with Lindstrom was one of the best! Mr. Steve Blair, our Lindstrom HVAC consultant was knowledgeable, helpful and honest...a consummate professional. He thoroughly assessed our needs, walked us though our options and his recommendations, then let us make an informed decision. The best part was that Steve followed through on everything he said he would do...he choreographed a flawless installation that took his team most of a whole day...our old attic unit had to be disassembled and removed, before the new 16.5 SEER, 2 phase Trane got expertly installed. This is all I ever want in a business relationship...honest, open communication, no pressure to buy, then a textbook installation. Steve Blair and Lindstrom are awesome!

Stephen P.

I am the House Manager of an Estate Home at a Country Club in Delray Beach Florida. I had Lindstrom Plumbing search out and find a leak within a wall..I also had them replace two commercial water heaters with two new HTP Everlast Commecial Water Heaters. The men were ON TIME...very plerasant and most importantly..VERY PROFESSIONAL.. LINDSTROM has been taking care of the air-conditoning (3 zone house) for years..with the same professionalism and care ..that's why I always go to them for my needs...They never disappoint...Thank you...slp

Lauren D.

My a/c is 6 months old and shorts out every couple of weeks. When I called about it today I was told this was a maintenance issue and once the warranty was up it wouldn't be covered...a maintenance issue causing a 6 month old a/c to continually short out? Doubtful considering I've had 10-15 year old units with no maintenance whatsoever work for years and years. Regardless, they said they'd be out today between 1030 and 1. It's now 130 and I have yet to see or hear from them. They do not stand behind their products and feel it's ok to blame the customer with a brand new a/c for its defects.

Edward S.

Just had a new Carrier system installed. What a great experience. Called in right after the hurricane and was told Steve the salesman would be out at noon. What a surprise he was on time, extremely professional, very knowledgeable, answered every question and not pushy. He told me when the crew would arrive. Surprise, on time again. Clean truck all wore Lindstrom t-shirts and had picture name/id tags on. All greeted me shook hands and introduced themselves. The supervisor Rubin immediately when to the compressor and air handler assessed the job and explained what each mans responsibility was and went to work. George did the compressor and did a great job even replacing frayed wires, drain line, pad and brought everything up to code. Chad did the air handler. Fantastic job working in a tight space removing the old one and installing the new. He even made a very complicated transition piece for the new system and again made sure everything was up to code then showed me how to work the system.When the instillation was complete every box every piece of trash was removed, they even swept and vacuumed. It was a real pleasure to watch them work. They were all very knowledgeable with great work ethic and respect for the company. Kudos to the company for instilling punctuality, persistence and professionalism. Thank you Edward Stirmers

Thomas E.

FANTASTIC, if I could give 10 stars I would, yes really this is as good as it gets. The two technicians, Kevin and Chad for air conditioning and we also had a plumber who's name I forget (sorry) I highly highly comment for their quality professional service. This company is truly top notch I am so very impressed by them. There is great follow through, and outstanding maintenance and what a difference to the others out there ! Just know that this is a a quality company with quality technicians as I said in the beginning FANTASTIC as good as it gets