Lincoln Sewerage & Drainage

Ruby Q.

Sewers are one of those thing you don't think anything about..... unless there is a problem.
Funny thing is that I didn't really have a big problem, but the little sewer in my backyard began to stink. I thought to myself, I haven't had that thing looked at in 15 years.

So I called Lincoln...thanks Yelpers.
Phil came out cleaned the catch basin aka the ""Little Sewer in the backyard"". He powered rodded the sewer line and camera scoped to thoroughly inspect the lines to the city sender. . All for a fair price of$225.

As it turns out, upon inspection, I needed some repairs on the brick in the catch basin as well. Naturally I asked Lincoln to come out and fix things.

This is an honest guy- no not Honest Abe, honest Phil- who knows his stuff. Abe Lincoln would approve of the use of his last name for this business.

Marc L.

I gave 3 but maybe more 2 star is needed? Serv ice was fast and fairly cheaper than competition. But, when they unassembled my pipes to clear clogged drain, there was minor leaking. I told them and they returned and put tape on it to ""solve"" issue. I mean if ur gonna unscrew pipes then screw it back so no leaks occur. Think u can do better than that. Have to tighten pipes myself to fix issue. 125 bucks for half hr...worth it? Main issue was fixed so relieved bout that. Where's the Mario Bros when u need them?

Adrian B.

Excellent service! Robert and his crew have been outstanding. I appreciate that Robert takes the time to analyze the problem before coming into any conclusions and giving any recommendations. He doesn't give the impression that he is in a rush to get out but rather takes the time to take care of the problem, to inform well what is happening , and to inform the options to the solution. Unfortunately, plumbing prices don't come cheap yet Lincoln Sewarage & Drainage have one of the most reasonable prices. Thanks again for great work and a great team.

Jennifer G.

People's Gas had put a camera down our sewer and said we needed to get it rodded. It wasn't an emergency, but I called Lincoln Sewer and Phil said he could come later that day. He and Joe? worked for an hour and a half trying to rod it, but they couldn't get through and said I needed to install a clean out. Phil said he'd have Janet call to get the permit on Friday (it was Wednesday, July 3rd) and he'd come do the work on Monday. Everything went exactly according to schedule. They cleaned out our catch basin as well which was backed up and they got that going. He had 2 more guys come to help with digging the 5-6 foot hole needed for the clean out. The inspector couldn't come until the next day, so they had everything ready and cordoned it off with caution tape. The next day, he said he'd come at 12:30, he came early and installed an ejector pump before I even got there because ours was broken (previously agreed upon). They waited for the inspector and after he came & left, they began filling in the hole & cementing the top of the new pipe. They let my 8 year old & his friend shovel some dirt into the hole to ""help"" which was really nice. They cleaned up really well. They were excellent, I would definitely hire again. Glad I found them.

Kyle W.

These guys were thorough and worked with the city to get me scheduled with the city since the problem was they city's responsibility. Highly recommend

Ken F.

Great service! They did an excellent job. I will use them in the future. They cleaned out my sewer line and cleaned my catch basin within an hour. Fast and efficient.

Isabel W.

I highly recommend Lincoln Sewerage. I live in an old house in Chicago that has a catch basin behind the house (inside an enclosed back porch) that the sinks and bathtubs drain through. Phil and a young man (whose name I have forgotten, sorry) came out and did a stellar job -- first cleaning out my catch basin, then repairing the crumbling brickwork and cementing the entire inside of the deep catch basin. They also rodded out and fed a camera through out to the street, clearing out many clumps of roots on the way. They were quick and professional, very knowledgeable, and the price was reasonable. They did a fine job, and am very glad I found Lincoln Sewerage. They were very kind to seal up cracks in my patio after I asked them what I should use to seal the cracks myself. Thank you both of these nice men from Lincoln Sewerage!

Joyce C.

I have hired Lincoln Sewerage to install my sump pump and battery backup system three years ago. Lately my tenant has complained that the sump pump may not be working and I asked them to come out and check in the sump pump to ensure it's working. Apparently the worker didn't plug in the sump pump before they left and my basement is now flooded. I called Robert and he refused to take on any accountability and yelled at me over the phone. They were the last persons that touched the sump pump and it was simply ridiculous to argue with me. He said he was coming the next day to check on the damage and he was a no show. It's extremely unprofessional and I'm very disappointed with their service and I will never use them again. Be aware. I would give them zero star.

Lisanne F.

Janet (answering service) said via Yelp that Robert would call. He did (at length, he's overly chatty). Service call: $125. He uses Zoeller. Hired. Said HE'D see me between 9:30-9:45 Monday, except two men showed up instead. Guys (never introduced themselves) said unit required a 2"" pipe; they'd brought a 1 1/2"" M95 unit I requested (not a big deal, water can eject out of 1 1/2"" pipe equally well, just add a 2"" to 1 1/2"" coupler). But Robert said via cell they got the wrong pump. He said I needed an M267; I took him at his word. I asked guys if they were going to drill a weep hole (due diligence!). They asked ME for a drill! (Also I'd drill the PVC pipe before attaching it to the pump but that's just me.) After installation, I asked for the box, which said WASTE MATE but we only pump rain water. Later, when pump went off, it banged so loud, our dog barked (I thought UPS threw a boxed brick against our house). After a record length phone discussion complete with yelling and cursing on his part, Robert said he replaced ""like with like."" I said Why, when the model I chose costs less and performs well? The M267 was $50 more. After he calmed down, he agreed to install a new check valve (should have been replaced when new pump went in) himself and give me advice about flooding control because ""keeping customers satisfied"" is Lincoln's biggest goal after solving flood problems. Where does throwing a foul-mouthed hissy fit belong, goal-wise? We agreed on 9 am Thurs. At 7:10 a.m. Wed. (too early to call customers), Janet left a message saying Robert couldn't ""make it today."" Well, good, because appointment's for Thursday. She says he'll call me back. He does not. Janet calls around 9 a.m. Thurs. to say Robert will arrive at 9:30. Lucky for them I work from home. I connect our garden hose, drag it thru the basement, bad check valve is switched; banging problem solved. I called Janet to request my 5-days ago promised receipt and a copy of the waste pump receipt (3-year warranty) because with a temper/heart problem, Robert likely won't be around in 3 years. I received the receipt via email (can always count on a woman for follow through). Because Robert told me what I owed over the phone (cell phone reception was distorted), I ended up paying $10 more than the receipt total. You could not pay me to deal with Robert Heath ever again.

Service Providers:
1) Never ever yell at clients. Interact politely and without cursing. It doesn't matter what kind of day you're having, remain professional.
2) Don't talk clients to death. Keep calls focused on the project at hand.
3) Don't say ""I will see you at 9:30"" then send two guys in an unmarked truck who have trouble understanding English and don't shake my hand/introduce themselves.
4) Make sure all personnel wear appropriate clothing so clients don't have to look at hairy unattractive butt cracks.
5) Crew should ALWAYS test what they've installed PRIOR to leaving the premises. The guys left without running water into a newly-installed pump. That's sloppy. No previous plumber ever did that.
6) A work receipt should be provided at time of payment. I should not have to call the answering service 5 days later and ask for one.

Clients:
1) Do your research. You have smartphones, it's not hard to read the interesting things customers have to say about products.
2) Ask prior to service what type of payment is expected and ask provider to make sure a receipt is given upon payment.
3) Ask for box appliance came in so you know you got what you requested.
4) Don't let a provider leave without testing the appliance!

Steve I.

Lincoln Sewers has earned my trust after taking care of two major sewer line problems in my two flat. Every time they have done solid work that was not cheap but always a good value. Their guys are upfront with pricing and not afraid of hard work.

When I had water backing up in the basement they came and assessed the problem, and cleaned the catch basin while they were here. The main sewer line to the street was the problem. They would need to run a camera to find the exact problem, then dig it up and make the fix. Estimate $125 to camera, then they could say what and how much. ""At least a few thousand"" depending on how much digging and pipe. I had them do it. They had to replace only one section of pipe and the rest looked good all the way to the street. For a few thousand they did that, installed a clean out, replaced the concrete and replaced the floor drain in the laundry room because it had no trap. I was very satisfied.