LimRic Plumbing, Electrical, Heating & Air

Charlotte M.

My husband called them mid November because our heat was not working. They came out on November 19th. They tested the thermostat and said it was not sending a signal to the unit and wanted to replace thermostat. When my husband discovered that the one they were replacing had batteries, he objected. The technician installed it anyway, stating it was the only one they had on the truck. After the new the thermostat was installed, the unit still did not come on. The tech checked further and discovered it was a very inexpensive sensor. These run about $30 max for our unit. The total bill came to $315, of which $250 was the thermostat, which did not fix the problem. Amazon price on the thermostat - $40. When we called to complain, they said they would send someone out and replace the battery operated thermostat at no charge and replace it with one that does not require batteries. I asked if we would receive a refund for the difference and they said we would. They did send someone else out and he did replace the thermostat and said that it was not as expensive as the other. This technician was courteous and knowledge. I found the replacement thermostat on Amazon for $16.01 from other sellers. When we called for the follow up, they said they were putting a check for $75 in the mail and we would be receiving a phone call. We asked what the charge for the """"Lim-Ric In House Warranty"""" was and I have not received an answer. We have yet to receive the check, and they have not returned any of our calls. We have used them before and have been satisfied, but we will not be using them again.

Sheena C.

Make sure you get what you are quoted. They changed models on our condensers between our two quotes without telling us first and then back peddled and said they can't honor the first quote. As a military family that moves a lot, it's hard to find trust worthy companies. I will say our customer support lady was really nice and tried her best to help us. But in the end we went with a different company. I hope this helps someone else that's going through this. Do research and dont believe all the bs they try to sell you on.

David W.

Customer for 8 years. Replaced hot water tank, air conditioner and heating unit, and then came faucet and disposal. I guess things change, very expensive, and sarcastic service, Had there semi annual service contract which I cancelled. I guess their buying a local company recently meant excellerating pricing on all service in Mt Pleasant. To bad , they do not value the loyalty of a customer ..... Get multiply quotes before you deal with this company..... Lot better companies out there!!

John W.

Had a heat pump installed in my nursing home, when in heat mode the unit tripped the breakers because they didn't size the unit to the breakers that it was running off of. Called them to come fix it under warranty when it was freezing outside, but they wouldn't service the equipment because I hadn't paid my bill yet. It didn't matter that I was a nursing home with elderly people. I had to pay another company to come and fix it. Started using the cooling now, and it is freezing up also. Had a plumbing experience with them too. They said they wouldn't work on my plumbing problem because too many plumber had work on the system in the past. They claim they do commercial work but I don't think they have the experience or know how. use at your own risk!

Lysa T.

Thanks LimRic! We came home from work tonight to a chilly house and a heater making some crazy sounds. We called LimRic, and they said they would take care of it tonight. Shane arrived about 9:00, found and fixed the problem, and we're warm again! Coming out late on the coldest night of the year- primo service!

Doug P.

Had clean and check on two air conditioning units performed in March, paid $147. Three months later had to pay $200 to a different HVAC company to repair and replace contactor. Frustrating.

Brandon R.

They agreed to come to one of my restaurants on a Friday in order to get our AC up and running for our customers before the weekend. They agreed to the job on Thursday morning. 50 min before their scheduled arrival they called and said they couldn't get anyone out until Monday due to another job. Absolutely atrocious customer service. If you're in a hurry, chose an honest company. If you can afford to wait an additional 2 days in this 100 degree weather, then maybe LimRic is the way to go.

Kat T.

While under duress, LimRic Plumbing turned out to be my life saver! I had know them as an HVAC company up until this point. When a water line burst in my upstairs bathroom, flooding through to downstairs before getting it turned off, I contacted a company for which I had heard good things and came highly recommended by others who I knew personally and trusted. Well, their assessment was not incorrect. From the beginning, the office staff member was very understanding and accommodating. I did not realize that they were a 24/7 operation and waited until around 7 am to make the call. I will remember this availability for future emergencies, God forbid. The service guy got to me right away. He made a quick assessment and based on my details provided to the receptionist earlier, he was able to make the repairs same day! What a relief. This allowed me to focus on the clean up efforts. The final surprise was the bill. It was extremely reasonable under the circumstances, and they prioritized my job too. Will definitely recommend them and call on them if a future need arises.

David K.

During a massive heatwave and our 20 year old AC out (oh and a 1 yr. old at the house) LimRic was the fastest to respond. Not only that, their technician Luke was outstanding. Please keep up the great work!

Karen A.

After three calls for the same problem the best LimRic could do was recommend an entire new duct system for the 2nd floor of our home. After calling their 24 hour service six times on Sunday and getting no response we hired another contractor who put in a new thermostat in ten minutes. Can I give 0 stars?