Liles Heating and Cooling

Rita J.

Just an update to the review I left last fall. Our furnace had absolutely NO problems after Liles serviced it!! FIRST time ever! I am so happy with the service from Liles! Highly recommend this company! Thank you!!!

Rita H.

Admittedly, our furnace is older and is located in our attic, and so the couple local companies we had contacted were not too interested in coming out to service our furnace. Liles had been referred to me by a friend who spoke very highly of the company.
WOW! I called him on MOnday, before Thanksgiving, not expecting him to be able to get out until after the holiday, but he was here on Wednesday. Made no fuss about having to climb into the attic. He made the assessment, and was even willing to call my husband who was not home at the time, and tell him what he had found.
He ordered the part, and once it arrived the first week of December, his tech was out to replace the old part. The only reason I did not give 5 stars was that the tech showed up without the correct ladder to access the attic, even after a call prior to coming to verify ladder length needed. This was no skin off my nose, but caused there to be two additional techs on a job that only required 1. I will say, all three were very polite, and addressed all concerns I had.
This furnace has had issues since the original install. It seems like every year, we have had to call a technician for service because it would not function. And usually had to call the company back a couple times before the furnace would function correctly. THIS YEAR, one trip has fixed the furnace, and Steve identified the cause of the issue the we have had all along. He could have tried to sell us a new furnace due to the age of this one, but he did not. He arrived when he said he would, was efficient in assessing the issue, discussed with me and my husband, and ordered the part. I am SOOOOOOO pleased with this company, this owner and the service provided and highly recommend them.

Paula F.

Wasn't interested in coming for the job I needed him to do. He said he would call back, but didn't. I asked him if I should look elsewhere and he said yes. Not too interested in small, residential jobs obviously.

Janet C.

Our unit was not working properly and we didn't know who to call but wanted to use someone local (Peculiar, MO). We found Liles on the internet and gave them a call. Best phone call we ever made. Steve spoke with my husband, answered his questions, and discussed his thoughts and possible problems and fixes. He was in no hurry at all and very informative. He came the next day and immediately tried to save us money with a possible fix. Although it didn't work after a period of time, Steve applied the cost of what we had spent to the cost of our new unit. We discussed it on a Friday, he gave us an estimate on Saturday and by Monday evening we had a new unit! It is extremely quiet and works perfectly! The price was good and Steve was absolutely wonderful to deal with. We could not be more pleased. Good man with good service!

Karen P.

The owner of the company answered the phone, scheduled the service call for our furnace, & actually showed up! Andrew was our technician & explained everything that needed to be done. He did a great job & we're so glad to find a reliable company!

Karen P., Harrisonville, MO