Lil John's Rooter & Plumbing

Lindsey T.

We had what we thought was going to be a 3 day project but after dealing with some unexpected setbacks, it ended up being a 7 day project. That being said, Caesar and his team were AWESOME. They went above and beyond to help us get everything resolved and even guided us through some other fixes (which was SO appreciated as new homeowners). Everyone who came through our home was incredibly professional and there was great communication throughout the process. Very kind, honest people.

Jeannette P.

If I could give 0 stars I would. Working with this company has been a NIGHTMARE. My parents had a huge water bill a few months in a row and couldn't find any source of a leak so they looked for a plumber and found Lil John.

The owner came out and didn't find a leak but said that their water pressure was too high and they needed a new pressure regulator. They charged $675 for that service (which we later found out from other plumbers should have been around $300-$400). The new regulator they installed was apparently faulty and busted their backyard sprinklers. They said they would have to get a new regulator in the morning and they jimmy rigged the old regulator so that they would at least have trickling water to be able to flush toilets.

The next morning they came back hours later than they said they would, swapped out the regulator again, and left. We finally thought we had water only to find out that it ran for about 15 seconds before turning back to a trickle. My parents called and said the water still was not running correctly and they said they were busy and would send someone the next morning. My parents demanded they send someone that evening as we had been without water for almost 2 days already. A guy did come out but said the issue could not be resolved until morning. My parents made it clear that they were not happy with the service and the company said they would ""make it right"".

The next morning they came back and finally did get our water running again and said they would take $100 (which in my opinion was a joke) off the bill and would be back in 2 days to fix the sprinklers. They were too busy and did not come back in 2 days. After calling them again, a few days later someone came out to fix the sprinklers.

We finally thought the nightmare was over only to discover that they not only never credited my parents the $100 they said they would, but they incorrectly charged them!! My mom paid approximately half in cash and half on the credit card, but they charged the full amount to the credit card. We called them again and they responded that they left the cash in the truck and would fix the bill. Well big surprise, they never fixed the bill and my mom finally had to call the credit card company and dispute the charges.

This company never did what they were hired to do, left us without water for a couple days, overcharged my parents, didn't show up when they said they would, and despite their claims that they would make it right, never actually did so.

Lenore A.

This was a painless and wonderful plumbing experience.
Professional. I definitely don't feel ripped off, and he did a thorough job. Above and beyond.

Robert C.

In Feb 2019 i hired them to fix a water line from Home advisor, suppose to be good right? WRONG!!! The guy shows up, stays five minutes and comes back 4 hours later, the job took 10 minutes.
July 2019 the same water liner in the exact place where this guy so called ""fixed"" the line, came apart due to poor install, and obviously had not idea what he was doing. I called them to day, sent pictures proving that this was exactly the place the guy tried to repair, and the answer was too bad. DO NOT hire these guys. Rip off and incompetent.
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Jeff K.

NEED TO UPDATE THIS REVIEW - THEY ARE OFF MY XMAS LIST!
They did work for me a year and I gave them a glowing review but times have changed. This experience with them hit all the sour notes. Did not show up at appt time. Waited an extra 4 hours to have then show up without any parts to fix a simple leaky toilet. Promised they would come back the next day within a 2 hour window. Showed up 5 hours later than promised again. Technician was unable to fix a simple issue. Then told me I needed the whole toilet replaced. I complained. He backed off and said just the ""entire guts"" of the 1 year old toilet needed to be replaced because the parts were very hard to locate. And wanted to charge me for the visit. I rudely said ""NO.""

Guess what - Went to my friendly neighborhood hardware store, armed with a pic of toilet. They sold me a rubber ring for less than $3 (KOHLER RING PART# GP1059291) and explained how to fix it. Problem solved. Thank you ACE HARDWARE.

Katelyn C.

My parents just needed a drain unclogged. These guys really do put on a great show with fancy terms, some fancy machines and cameras and whatever's and didn't even finish the job and walked away with over $1000. They left us with a warranty for a job that wasn't finished. What is the warranty for? The clogged drain they left us with? Another company came in two days later and fixed the same problem for 1/10th of the price. I hope they don't do this to others. I am utterly disappointed with this company.

Steven L.

Unreliable. Promises not kept, they don't call or show up when they say they will, and sometimes they'd disappear for hours, HOURS!
Job not finished on time, lots of aggravation! They replaced entire gas line in yard, but gas leaked from their newly installed pipe, and they had to return after I had paid in full, and after Gas Co. said it leaked. They also installed bulb valve backwards (facing house).
This is the worst company of any kind I've ever dealt with. When I call the manager, Omar, he is argumentative, places blame, raises his voice to talk over me, takes no responsibility, and acts like its all my fault! He needs training in customer relations!
I had no gas, hot water, stove, or shower for several days, (and I've been sick), a job supposed to take one day dragged into four days! They left behind a mess in my yard, mud and handprints on two sides of the house, a trench not filled in, debri in the yard, pavers covered in mud.
The manager, Omar, said he's the top guy, nobody else for me to talk with, and said the owner doesn't want to talk with customers like me. He also threatened to put a lien on my house after I stopped payment on check because the line they installed leaked gas! Really unbelievably awful. I released the check, but manager wouldn't even deduct amount it cost me to put a hold on the check. I never want to deal with him or Lil John' Plumbing again!
One day I was left waiting three hours for a guy who said he'd be here in a few minutes to finish the job. The m
anager makes excuses for everything or implies its my fault. So bad it's surreal.
When I told Omar that my outdoor lights weren't working he implied that they weren't working before the job! After arguing with him he said he'd send somebody. The guy found two places where the wires had been cut through with the shovel or the pick. He spliced them and got my lights working again, but I had to go through such a hassle to get this done. Good bye and good riddance, Lil John' Plumbing!

Eric L.

I am the Maintenance Director for a Senior living home, so you can imagine the constant plumbing problems I run into. These guys come in at ANYTIME for any dirty job. They're professionalism and work ethic is top notch! I HIGHLY RECOMMEND THEM for any plumbing issues! Especially one of their workers Julian.

Greg G.

They were quick to answer and to complete task. Adam was the Plummer and he took care of what needed to be swiftly. Fair pricing as well.

Sanford A.

Received a call from Lil John's on a Sunday after
having registered with Home Advisor and the
appointment was made for the following Monday.
Adam called to say he would be later than expected
and that was impressive in itself. Had a kitchen faucet
that dripped like crazy and thought it might be dripping
under the sink. Adam arrived and checked thoroughly
under the sink but found no leak. I asked him to check
the cartridge on the faucet but he could not take it apart
because of its preassembled singular construction. We
agreed that a replacement needed to be found and off
he went to Home Depot to wait in the long, interminably
slow lines. He returned with an upgraded version of the
one I already had. Adam worked diligently to replace
the faucet saving us $ and aggravation! My impression
of this wonderful family owned and operated company
was 5 stars plus. Reasonable prices, outstanding
workmanship, terrific customer service and sterling
dependability. Have only used them once but would
definitely use them again when problems arise.