Lil John's Rooter & Plumbing

Jeff K.

NEED TO UPDATE THIS REVIEW - THEY ARE OFF MY XMAS LIST!
They did work for me a year and I gave them a glowing review but times have changed. This experience with them hit all the sour notes. Did not show up at appt time. Waited an extra 4 hours to have then show up without any parts to fix a simple leaky toilet. Promised they would come back the next day within a 2 hour window. Showed up 5 hours later than promised again. Technician was unable to fix a simple issue. Then told me I needed the whole toilet replaced. I complained. He backed off and said just the ""entire guts"" of the 1 year old toilet needed to be replaced because the parts were very hard to locate. And wanted to charge me for the visit. I rudely said ""NO.""

Guess what - Went to my friendly neighborhood hardware store, armed with a pic of toilet. They sold me a rubber ring for less than $3 (KOHLER RING PART# GP1059291) and explained how to fix it. Problem solved. Thank you ACE HARDWARE.

Katelyn C.

My parents just needed a drain unclogged. These guys really do put on a great show with fancy terms, some fancy machines and cameras and whatever's and didn't even finish the job and walked away with over $1000. They left us with a warranty for a job that wasn't finished. What is the warranty for? The clogged drain they left us with? Another company came in two days later and fixed the same problem for 1/10th of the price. I hope they don't do this to others. I am utterly disappointed with this company.

Steven L.

Unreliable. Promises not kept, they don't call or show up when they say they will, and sometimes they'd disappear for hours, HOURS!
Job not finished on time, lots of aggravation! They replaced entire gas line in yard, but gas leaked from their newly installed pipe, and they had to return after I had paid in full, and after Gas Co. said it leaked. They also installed bulb valve backwards (facing house).
This is the worst company of any kind I've ever dealt with. When I call the manager, Omar, he is argumentative, places blame, raises his voice to talk over me, takes no responsibility, and acts like its all my fault! He needs training in customer relations!
I had no gas, hot water, stove, or shower for several days, (and I've been sick), a job supposed to take one day dragged into four days! They left behind a mess in my yard, mud and handprints on two sides of the house, a trench not filled in, debri in the yard, pavers covered in mud.
The manager, Omar, said he's the top guy, nobody else for me to talk with, and said the owner doesn't want to talk with customers like me. He also threatened to put a lien on my house after I stopped payment on check because the line they installed leaked gas! Really unbelievably awful. I released the check, but manager wouldn't even deduct amount it cost me to put a hold on the check. I never want to deal with him or Lil John' Plumbing again!
One day I was left waiting three hours for a guy who said he'd be here in a few minutes to finish the job. The m
anager makes excuses for everything or implies its my fault. So bad it's surreal.
When I told Omar that my outdoor lights weren't working he implied that they weren't working before the job! After arguing with him he said he'd send somebody. The guy found two places where the wires had been cut through with the shovel or the pick. He spliced them and got my lights working again, but I had to go through such a hassle to get this done. Good bye and good riddance, Lil John' Plumbing!

Eric L.

I am the Maintenance Director for a Senior living home, so you can imagine the constant plumbing problems I run into. These guys come in at ANYTIME for any dirty job. They're professionalism and work ethic is top notch! I HIGHLY RECOMMEND THEM for any plumbing issues! Especially one of their workers Julian.

Greg G.

They were quick to answer and to complete task. Adam was the Plummer and he took care of what needed to be swiftly. Fair pricing as well.

Sanford A.

Received a call from Lil John's on a Sunday after
having registered with Home Advisor and the
appointment was made for the following Monday.
Adam called to say he would be later than expected
and that was impressive in itself. Had a kitchen faucet
that dripped like crazy and thought it might be dripping
under the sink. Adam arrived and checked thoroughly
under the sink but found no leak. I asked him to check
the cartridge on the faucet but he could not take it apart
because of its preassembled singular construction. We
agreed that a replacement needed to be found and off
he went to Home Depot to wait in the long, interminably
slow lines. He returned with an upgraded version of the
one I already had. Adam worked diligently to replace
the faucet saving us $ and aggravation! My impression
of this wonderful family owned and operated company
was 5 stars plus. Reasonable prices, outstanding
workmanship, terrific customer service and sterling
dependability. Have only used them once but would
definitely use them again when problems arise.

Richard P.

Lil John's is fantastic! My garbage disposal conked out after many years and Julian came and replaced it quickly and efficiently. He was knowledgeable and very personable. I recommend them highly!

Ed M.

Extremely Fair, Honest and Clean

We had 2 gas leaks. Omar from Lil John's was here in 30 minutes. He assessed the problem, made recommendations, and quoted us an extremely reasonable price. He was up front about all labor / parts costs and made suggestions as to how we might save a few bucks. I still called around to find a cheaper option, but no one could beat their quote. The team of 3 worked throughout the day to fix the problem and clean up perfectly. Very happy with the results.

FiscalConservative S.

Plumber showed up on time and was nice. He believed that there was a slow leak based on reading the meter and suggested leak detection would be beneficial. We had the leak detector come out and after being unable to locate the leak, he said that the based on how slight the meter movement was that leak detection was not really needed. The service cost $375 (which was a discounted rate yet still much higher than competitors offering it for $275). We lost faith in the company and did not hire to repair the leak. The people were nice but pricey and better communication may have averted unneeded costs.

Lisa H.

This is my dad's review of Lil John's Rooter and Plumbing:

They coiled up my cords and stacked them neatly; they picked up a bunch of loose rocks and hauled them away. Punctual, efficient, quick, professional, clean.

I found them to be very friendly, knowledgeable and willing to go above and beyond, all on their own! I wish we had found them three plumbing nightmares ago!!