Lights Plumbing & Drain Cleaning

Libi O.

We were pleased with the prompt response we got from Lights after we requested an estimate. The price was higher than we wanted to pay but, we realize that we are paying for knowledge as well as the physical labor, so we gladly paid half as a deposit. We were told that the gentleman would come back on Tuesday morning to make the repair. So, we waited on Tues and about 11 am, we call and ask an ETA. Rudely, he says ""I'll get to you"", we ask if he has any idea of when and he says no. So, being that we had to be at work at noon, we had to call in and take the day off. 1 pm comes around and we call back as we haven't heard anything and haven't been able to leave the house either, so wasting an entire morning and afternoon. At 1 he has no idea who we are or what we need. He didn't have us scheduled whatsoever and he's the one that made the appointment. So now he says he can come at 7 pm, well, we have two very small children who are in bed by then, so that wouldn't work, plus there was no way that I was going to open myself up to get an after hours charge. So he says he will come between 12-2 the next day, so that means another day of no work. So for a job that took less than 30 mins, it costs us the amount of the job plus 2 days of our work. We were given $100 off the job, but 2 days of work is worth more than $100. I called the number and wanted to speak with the owner and was told by the receptionist I'd receive a call from Jason, the owner. That was a week ago and no word. The work performed was fine but the road to getting it done was unprofessional.

Mike W.

Great response time, fixed the problem much sooner than anyone else said they could even come out and take a look at it! A little pricey but it did fix the issue.

Jason L.

DONT WALK, RUN AWAY!!!!

had an issue with our toilet and washing machine that was in the addition of our home. only the addition had issues.
when i called i was assured that i would be told the cost of the service before any work would be completed. upon arriving home from work (they were several hrs late) I find that they have already racked up a $480 dollar bill for me with intentions of doing another $500 of service without informing me.
fast forward a few days later when i went to use the plumbing on the addition, nothing was fixed and there were fecal handprints and fecal covered tools left behind. we waited a few days as we had family in town but eventually, we called back and pleaded with the office worker that the techs do not bill us until we know what we'd be paying for. again, we were assured this would happen. once again, when i arrived home the work had been done and i was handed a bill. this time for 250 dollars.
the next day we found the plumbing to once again not be operable
on top of all this both techs got lippy with my wife when she asked them simple questions about what was going on
they were condescending
rude and they raised their voices toward her

after 2 attempts to get ahold of Jason and all he did was make excuses for his techs and the level of service i was provided. he did not acknowledge the disrespect the techs showed my wife and i nor did he acknowledge the fecal matter left behind by his people.
his main goal was to shut me down and offer to come back out and do additional work claiming the line is clogged again because of scale (this is the service i declined as it was additional $500) tell me how that toilet is clogged after one or two uses when all i do is pee in it cause he cant..
I guess im out nearly 750 bucks.

Mary H.

Prompt response to an email we sent on a Sunday afternoon, not expecting to hear back until Monday, but they responded literally within minutes. They came out on Monday afternoon, assessed the problem, and scheduled an appointment for Wednesday to fix it. They showed up bright and early Wednesday as scheduled and fixed the problem. They were absolutely a pleasure to work with. It was especially refreshing since we had been calling and emailing multiple companies just trying to find someone who would be able to do what we needed done and that services Nelson County. Couldn't be happier with their customer service, professionalism, and pricing. Thank you so much!

Christine S.

We used Light's Plumbing when our dishwasher had dirty water in the bottom of the dishwasher. We had just moved in that week and it was Friday after hours, knew it would be expensive on weekend, but it was outrageous. He uses a flat rate system and charged us over $400 for about a half hour of work snaking the sink, one pass. I'm writing this review on yelp to make sure peopke ask ahead of time roughly how long they anticipate it will take to do the job and what the rate is. Jason, likes to answer the many reviews he has regarding the outrageous fees, by stating its after hours, ""pay by the job, not by the hour"", and that it takes years to train plumbers to do their job and the equipment is extremely expensive. The owner of this company has justified on reviews of his rates that it takes 10 years to be able to complete 10 minute snaking jobs and the equipment is extremely expensive. It also takes 10 years to become a doctor and $200,000 in schooling, much in student loans, and rarely get paid $450 for a half hour of work. I'm sure as a plumber this business owner is uninterested in the doctor's student loans, the same way your customers don't want to hear about how much training it takes to do 10 minutes of snaking so that is why you charge what you charge.
I am from a northeast suburb of a major city and I can I assure you your rates are over inflated for Central rural Virginia.
Read the reviews. It's really easy for friends and acquaintances to give a 5 star, one or two sentence review.
Buyer Beware

Zac R.

Jason and his crew very reasonable and respectful. My calls were always returned in a timely manner. Once they showed up to do the work scheduled. They kept me included in everything they saw and were doing. Jason even sat in the torrential downpour for at least 2 hours getting the job done. If that doesn't say commitment then I don't know what does.

Joe D.

The guys who came did a good job. However, I was absolutely shocked when they gave me a bill for $305.00 for a job that took them 10 min to do. It would have been nice had they told me before they started the job that I was going to be paying $100 for each 3.5 min of work they did.

Don F.

Nice enough guys, but the bill for 6 minutes of using pliers to tighten a handle was $168. Don't think I'll be using them in the future.

Jack W.

HI suggest you use this plumbing company at your own risk and M y wife will charge $425 to s unstop a simple drain in a shower.want to unstop a simple shower blocked up. The only thing the guy did was remove the commode. I took all of 30 minutes. Now for the good part. The man and his helper charge $425. 00 my wife is 80 years old and I feel she was taking advantage of big time and also they advertise that they guarantee they work. And also a 10% senior citizen discount. When I ask about this the man said they didn't do either. Beware if you call these people.
Jack Williams
Madison heights

Alisha B.

by far the worst company I've ever done business with. I called them because our pipes weren't draining through the house, they came out and said they used a camera in our lines determining we have ""belly's"" due to lack of a fall as well as a clogged main drain. He claimed he cleaned and main drain and the bellying could cause issues in the future but they fixed the issue. The very next day the issues returned so I called again asking for them to come fix the issue. Immediately Jason got very rude blaming the bellying for the retuned issues, so I hung up and called the receptionist back asking to speak to someone else, unfortunately this company is ran by the crook Jason himself. At that point I called another company who came out and confirmed my main line was never cleaned so I had to pay again for for but the reason for the clog was t bellying it was that our septic needed to be pumped.
Jason also agreed not to cash my check until the next Monday so my paychecks had time to clear, he lied and cashed it immediately causing my account to overdraw. He again lied and said he didn't which my bank confirmed he did. I paid this man $499 for absolutely nothing and he continues to lie refusing to show me the video he claims he captured bc it's ""his property"" I left a review on his Facebook page and he deleted it, which is propably why he has a ""5 star review"" he's very sneaking and extremely non customer oriented

Whatever you do, DO NOT use this company!!!!