Lighten Up Plumbing, Heating, Cooling and Electric

Mark H.

I scheduled a service call for Wednesday. I called back Tuesday just to understand how they bill for work. I wanted someone to give me a price for an A/C routine maintenance, a furnace routine maintenance and to fix a leaking outdoor faucet. I was having trouble getting a straight answer - the rep said they can't tell me because a technician had to do that. I said, suppose it is just to replace a washer on the outside faucet. The representative said she could not do this, as she is not a plumber. She referred me to someone else in the office, who told me that I would be better served by going to another plumber. I was floored. They could not tell me the cost to do a specific repair? I just wanted get an idea of their pricing structure.
My only conclusion has to be that they are very expensive, and once they are in the field, a homeowner would say yes to any price quoted.
I like transparency, if a firm can not answer my simple question, how much to install a new washer in an outside faucet. I don't trust them

Samantha K.

Beth answered the phone and scheduled our service, she was more than welcoming! Very chipper and friendly. Go Beth! The serviceman came and was equally as nice, he was running early so he called and asked to come earlier than expected, super considerate. He gathered all the information he needed to quote us for new fire alarms & installation. In my opinion, it was incredibly overpriced but hey, if you got the money to spend, I highly recommend them.

Meagan F.

Lighten Up has helped us numerous times with work on our new house - we've worked with 3 different technicians now (electrical and plumbing) and each has been great. Plus, their office staff are so friendly and helpful - they keep you informed, and even called to see how the work was going one day. Highly recommend!

Rich A.

Very professional and friendly. We are in the midst of a remodel and they have been prompt and courteous with our needs. Our house needed a complete re-wire of the panels (house and shop). Their prices were quite fair and they did an excellent job. I highly recommend Lighten Up for your electric needs.

Fredrick R.

Carey was prompt and fast - it was an emergency situation over Thanksgiving weekend. He explained everything and we are very happy with the repair. We will use Lighten Up again.

And again - another emergency on Christmas Eve. Carey was great. These guys are the real deal. B

Sean R.

This is the first time I have ever written a review on service I have received. I feel compelled to do it today.

I will make a long story short. I called several HVAC companies to get a quote for a furnace repair, and Lighten Up Electric was the only one not to inform me about a Diagnostic Fee. Because of this, to save some money, I put off the repair of our furnace for another day, when other companies could have come out and helped. When the technician arrived at my home, he informed me about a $99 fee before he could start any work. When he saw that I had taken the cover off of my thermostat and the power switch to my furnace was taken apart, he would have to charge me an extra $100 to put it all back together. I put it all back together for him in 3 minutes to save the $100.

At the end of the day, the problem was a bad limit control. Its a cheap part, no more than $20-$60. It took the technician 10 minutes to replace the part. Grand total at the end of the visit? $595! The technician gave me incorrect information on the part that he was going to replace...I would never have agreed to the price had I known. I also feel that the owner and the technician conducted themselves unprofessionally when I requested a price break down for the labor and the parts. I got the response, ""Did he not fix your furnace?"" When I asked the technician why there was such a high charge for a job that involved a $50 part and 10 minutes of labor, his response was ""Did you know what was wrong with your furnace before I got here?"" They were not so interested in understanding and listening as they were in telling me I owed them money.

I guess I should not have trusted as much as I did, and asked better questions to understand the cost. I am an HVAC rookie, don't know much about it. But, I do know that I feel taken advantage of today and will not be doing business with Lighten Up Electric ever again. $600 is a lot for anybody to pay, and I expect honest and up front information, as well as a fair price.

P.S. I do have to say, this company does have VERY friendly and fun to talk to office staff who work the phones. They were great to work with. Unfortunately, that was my only positive experience with this company.

Ryan L.

I had Lighten up Electric come out to check out a leak in my basement. After 10 minutes of looking at only the exposed piping the plumber said it must be a leak in the foundation and ""I"" not him, should rip out the dry wall along the wall until I found the leak. And if it happens to be a pipe call Lighten up and they would come back to repair it. The charge for the advice that could of been given over the phone, $159.00 These guys are pure con artist. My advice do not use them. They will not find the problem, charge you and there manager Ty will call and tell you that you shouldn't have signed your receipt or given payment if you were not happy, because they do not do refunds. DO NOT SIGN ANYTHING!

Patty B.

I'm a Windsor Colorado resident and I rent a home in town.. On Friday August 19th 2015 our main panel blew out.. I called Lighten up because a friend recommended them.. They are local and she said they do a good job.. I have to say they do an excellent job and go above and beyond!! Our electrician Ben was so helpful!! He called me right away followed up and was on time .. He was dressed professionally and extremely dependable. He worked non-stop for 12 hours straight to get us up and running. He communicated with Xcel electric for us and even came back on Sunday to meet them at our home to get us powered back up.. There price was good as well!! I would recommend this company over anyone.. I called several companies and got no call back. Ben and lighten up electric were the only company to call me back.. In fact I got several calls on Monday morning for the others .. Well, they were a day late and a dollar short!! Great job Ben and great job lighten up!! Thank you:)

Patty Brown
Windsor Co.

James F.

I had a hot tub electrical connect to complete, described the project to the operator, she stated they would arrive at 1:00pm on their scheduled day. When that day arrived, I find out that it is a 2 hour appointment window of 1 till 3. At 3 I called and they were still 30 minutes out. The operator insisted that they came with fully stocked trucks to complete the project. After a 40 minute estimate preparation, the electrician stated they couldn't complete the project because he didn't have the equipment or material needed and it was getting late in the day. The estimate was extremely high and out of line also. Strike 3! They were out. Will never use their services again and avoid this company at all costs. They wasted my time and theirs.

Chelsea J.

I had an issue with some electrical work in my home. Concerned about what to do, I came across your website and immediately scheduled an appointment. Tim (electrician) came to my home and performed the service work for me. He also took the time to go over several options for me and tailored to my budget. Tim went above and beyond just providing the repair work I needed, but also explained concepts that were easy to understand. He's a prime example of professionalism and a valuable asset to LIGHTEN UP.
Quality service, reasonable prices, professionalism....I HIGHLY RECOMMEND to others!