Life Line Plumbing

Toni K.

We were very disappointed in the quality of customer service provided by the OWNER of this company. The owner came to our home on a Wednesday to address a leaking bath faucet. He quoted one price and then IMMEDIATELY offered a $100 discount when we questioned the amount. (IMMEDIATELY....did he over charge us from the beginning?) He took the faucet apart and stopped the leak. However, he did not have the replacement piece on hand and said he would return on Friday to finish the job. After several phone calls on Friday and Saturday he finally sent another plumber out on SUNDAY to finish the job. The new plumber said there would be an additional charge for the replacement part. We questioned this charge as we made payment on Wednesday and assumed it was in full. The plumber then phoned the owner who told him to leave our house and fire us as customers! How unprofessional is that! He was three days late in completing the work, charged us more than he originally quoted and then threatened to FIRE us as customers. Questionable pricing practices, poor customer service and unprofessional leadership.

PS. We used Lifeline about a year ago and were very pleased with the service and had referred others to them. We'll be looking for another plumber moving forward.

Ed O.

First time using this firm and they have earned my return business and referrals. Isaac was the licensed plumber who managed our issues and did an exceptional job. What we thought was a small problem turned out to be a major repair. Isaac was quick, honest and did an outstanding job.

justin g.

Turned on our sprinkler system the afternoon before our house inspection only to find out the valves had cracked (our fault) and water was spraying everywhere. Lifeline came out that night and replaced the parts. Our sprinkler system passed inspection with no problem. Lifeline saved the day for us.

Srinivas P.

Very dishonest people. They checked the place and told the leak is pretty massive and they have to replace the shut off valve and have to solder and replace the weights for the faucets. They went to get the supplies and came back and fixed the leak in less than 15 minutes and did not do anything as diagnosed. They charged me way too much for 15 minutes of work and they just replaced a valve and nothing else.I would not recommend these folks at all and they should not be in the business to dupe people. I am going to dispute the amount.

Chip V.

I had received a recommendation to use Cy-fair Plumbing (http://www.cy-fairplumbing.com/) but the number of the website is for Lifeline. The website shows a guy and his family, trying to make a living. It turns out that Cy-Fair Plumbing was bought by Lifeline and everything you fear about service companies who take advantage of people are a reality. There are enough negative comments on this boards that are identical to my experience that no one should be using these guys.

Amer I.

the worst service i ever see...
i called them to come fix my sink in the kitchen , they send some one to fix it , first of all
he told me i need $150 befor any thing and he said he need to drain some liquid in the pipes
and thats should fix it which is total include it $214.00 and he said wait until the second day it should work , i did what he said , and it didn't fix it and they have to come again the second day and they going to charge me $189.00, i call another company they came it took them 25 mnts they fix it they charge me $60 he was very nice guy , i don't recommend thease people ,
if you want to waste your money without service call them ,

don't recommend this company ,

Preston L.

I called Lifeline Plumbing to look at a water leak in my house. They informed me that it should have been a free estimate. When the gentleman came to my house he said that in order to look at the issue and give it a "diagnostic" it would cost us $125. This to me was a very bait and switch situation. The guy said we could pay him $176 instead and he could also fix a toilet we had been having issues with. We were faced with a situation that if we were going to have to pay him something we might as well get some work out of it and had him fix the toilet. The original issue we called them to look at turned out to be a A/C issue all along, so we basically paid him $176 to fix a toilet. The Lifeline worker also was rude to my wife, left his blue shoe covers on the ground at my house, and forgot to close the attic latter and door after finishing.
The company did do a follow up call the next day asking our thoughts on their services and we expressed our issues and disappointment.. They said they would "talk" to the employee and that was it. I am not saying that I should have gotten a full refund, but something should have happened in order to keep me as a customer. I will never use this company again.

Christine B.

I called Lifeline plumbing on a Saturday for a pipe replacement. They came out very quick and were very professional. I highly recommend them.

Joel S.

I live in an older home that needed some new toilets. I saw one of Lifeline's trucks on the road. The truck looked nice and new, so I decided to call the number off the truck. I talked with Anthony about needing to replace 3 toilets and described what I wanted. He gave me a few options and I appreciate that he wasn't trying to force the most expensive models. I let him know my approximate budget and he recommended a Western Pottery brand that had an elongated model that I was looking for.

He gave me what I believe to be an excellent price. I don't like drawing things out, so I scheduled the installation ASAP. The day of the install I received a phone call to let me know the truck was in route to my house. I was told that they would be there between 8 and 10 and they arrived at a little after 9. So far so good!

I met Robert and Johnny at my door. Both men offered smiles and handshakes as they introduced themselves. They had a very clean and professional appearance. They also put on some coverings over their shoes (nice touch) before entering the house. They confirmed my order and asked to see the toilets they were replacing.

They took it from there. All the old toilets were seamlessly removed and they handled the disposing of them. As they began installing the new toilets there was an unexpected delay. One of the toilets had small fracture the plumber had detected. Luckily there was an extra toilet that they brought with them. The toilets work very well, and I really like them! Robert asked if I had any other plumbing concerns to ask him about while he was there. I did have him look at an area in the bath that I thought may be leaking water on to the floor. He gladly looked at and quickly caulked the problem area and said that it should fix the problem. It certainly has fixed the issue and at no extra cost to me.

Lifeline Plumbing was a very professional, courteous, and enjoyable experience. They listened to my needs and budget and provided me with excellent service and toilets at an excellent value. Thanks Lifeline! Keep up the good work.

Vibhu S.

Very expensive. took 30 mins and charged $270 after discounts. Basically duped me in to thinking the job was tougher and riskier and tried to push me in to buying new equipment and pay double. Not happy!