Lickety Split AC, Plumbing & Electric

Sara S.

About 6 months ago, our AC wasn't blowing cold air so we called Lickety Split. They tried to sell us on an entire new system at $20k+. We had a few other people come out, and Palms went above and beyond to fix the problem and then some for less than $1k!! It's been 5-6 months and still no issues!! The only reason they have such a high rating is because they give you a discount on services if you give a 5 review. They are not truly a 5 star company! Don't be fooled!!

Robert H.

Horrible and costly. Seems like a hustle. Over $800.00 for a $150.00 snake job. Use caution and do your research before doing business with this company.

Mike B.

Rip off artists stay far away from this company they will overcharge on everything a $3 fuse was a $180 from them worked for 1 day then broke again do yourself a favor stay far away

Liss W.

Do Not use this company. My friend and his brother used this company to fix the heat in their 85 years old father's house. The company increased the price at last minute from $700.00 to $2,000. My friend paid them $2,000 and thought their the heating would be fixed. It's 50 degrees in their father's house And of course Lickety spilt rep not answering there phone! Well thank God they were able to stop payment to those crooks! I bet they will my friend now that they don't have their money anymore! Hurray for the Good Guys!!!!!

Deborah S.

DO NOT USE THIS COMPANY. Dispute had to be filed IMMEDIATELY upon them showing up. Charged a $190 upfront fee just to """"show up"""", then they tried to charge us over $700 extra to repair a 3 yr old water heater. The parts cost under $50.00 and the labor is under an hour. They will tell you whatever lies in order to instantly charge you the upfront fee, obviously knowing full well they will not get the repair work, and if they do, you will be seriously overcharged. It may take a few weeks to get the upfront fee back, but meanwhile, this company is dangerous and not legitimate. PLEASE TAKE NOTE. Happy to answer any questions.

R L.

Do not use this company. I was in the hospital so my spouse was the one who oversaw our repair. They took advantage and ended up spending $1k on a repair that should have cost $200-$300. Not to mention it was a very strange experience where they had to take a picture with whoever was home. They also had to come back out because it wasn't done correctly and charged us AGAIN. Find ANYONE else.

Robin B.

The technicians arrived about an hour or so after calling. They were well-groomed and dressed professionally. They were polite and honest about what would happen. We have found our new plumbing service.

Richard M.

SCAM OPERATION! DO NOT HIRE! Our experience with Lickety Split A/C, Plumbing, and Electric was extremely disappointing. From the start, they were aggressively adamant that we needed to replace all our AC ductwork, citing low static pressure on the air handler. Despite this, they provided no alternative solutions to address the issue. After the fact, I learned there were other viable options they could have considered, such as: * Straightening bent or kinked ducting * Trimming excess ducting to shorten distances and reduce obstructions * Sealing leaks (if any were present) * Adjusting the blower fan speed These alternatives were never mentioned during our initial consultation. Instead, the company claimed the sagging ductwork would cause condensation and promote mold, blaming the issue on poor, substandard work by the original installer. The salesperson emphasized this was a severe health hazard requiring immediate resolution. Notably, the ductwork in question was less than six years old. Later, we discovered that the salesperson was not a technician, lacked formal training, and was unqualified to assess whether the ducting was improperly installed. Beyond the misdiagnosis and upselling, the service itself fell short. The company recommended work that was never completed. For instance, they were supposed to remove and clean the coil, but this was not done. They also promised to install a saddle strap support system for the ductwork in the attic. However, a subsequent technician revealed those straps were back-ordered for a year. Instead, they used the same type of straps that were originally installed. The problems didn't stop there. On a later visit, a technician returned to remove and clean the coil but created more issues. Within days, our HVAC system started making loud noises, and the air handler would buzz and run even when the thermostat wasn't calling for heat. The work they performed caused additional problems. Two other technicians were sent out to troubleshoot these new issues. They discovered that the previous technician had melted wires leading to the safety float, causing a short in the system. This resulted in compressor noise, buzzing from the air handler, a fried thermostat, and charred contact points. All of this could have been avoided if the first technician had paid closer attention to detail when performing the coil service. That technician seemed irritated at having to return to pull and clean the coil, which he had failed to do properly during his first visit, as stated in the work order. Multiple technicians had to revisit our home to correct mistakes from the initial job. To make matters worse, we received contradictory information during different visits, demonstrating a lack of consistency and expertise. Had I not been vigilant and asked questions they would have left all of these issues without concern. A total lack of integrity and transparency on their part. In the end, the company sent the same salesperson to address our concerns--someone with no authority to make decisions. This individual repeatedly had to call his boss, Kevin Cairo, further delaying resolution. Kevin Cairo was particularly unprofessional and dismissive. When we raised our complaints, Kevin blamed the ducting on shoddy contractors and claimed there was organic material (mold) growing in our attic--a claim that had never been mentioned before. The salesperson kept taking Kevin off speaker phone during the conversation. I asked him to put Kevin back on speaker phone since Kevin is the decision maker in this issue. Kevin refused to come to my home to speak in person. Instead, he instructed the salesperson to collect payment. Kevin threatened to place a lien on our home if payment wasn't provided immediately. This approach felt inappropriate and unprofessional. Kevin had no desire to hear our concerns or make things right. As a reputable company, if there was organic material (mold) they should have informed us of such issues immediately so we could mitigate and prevent further spread. I personally went into my attic and there was no mold. Kevin has never stepped a foot in my house to confirm mold growth. He is claiming there is mold in the attic based on photos. At this point I can't confirm those photos were taken in my attic. When I asked Kevin to provide the photos and videos he was referencing he completely ignored my request. I have asked on three separate occasions for the photos and videos that were taken by the technicians. I'm still waiting. No response. Overall, our experience was deeply unsatisfactory. For a company that promotes excellence and boasts a five-star rating on its website, yet holds only a two-star rating on Yelp, Lickety Split fell short in every way. From upselling unnecessary work and failing to provide alternative solutions, to incomplete service, poor communication, and unprofessional behavior, I cannot recommend this company to anyone seeking reliable or trustworthy service.

Yessenia A.

Do NOT use them. My home had very low water pressure. They added all new plumbing in the attic pretty much. No big deal. Let me tell you how it went. I called and they were EXTREMELY quick at answering. There was a storm so no company was going out in the storm. They did. That's why they get ONE star. They told me that the pipes were crushed. They we needed a whole new system. So I was like sh*t. I have tenants there, they need water. Obviously like okay. They said they could start the work the next day. I said well first I need to know how much it's going to cost me. And I need pictures. They said no problem. The next day I get called from someone else breaking down the cost. $20k. I said oh no. Nvm. No thank you. That guy said don't worry, this will be covered with your home insurance. You don't have to worry about paying anything but the $100 emergency check. We have all the documents you'll need for your insurance rest assured we do this all the time. They can't say no once the issue has been fixed. And I said okay. Please send me everything I will need to submit it to my insurance. Please send me the pictures of the crushed pipes. That day they went forward with the adding new pipes and what not. They made holes in the walls EVERYWHERE. Left. Called it a job done. After they completed the job, they were impossible to get ahold of anyone who could help. I would call and get the same response """"I'll make not and you will get a call back."""" I called for a month straight. They told me """"we do not do wall patching. We have a third party"""" and they would set it up and nobody would come. (4 different times) I got fed up with this and started sending emails. DAILY. The holes were not patched up until a month later and it was because I would not stop bugging. They said """"your home will be left exactly as it was when we entered the home"""". (I can assure you my home did not have those holes prior to them coming in.) I continued to hound them for any evidence of the crushed pipes. I continued to hound them for the e paperwork I would need to make sure it would be approved by the insurance. And I never got either. My insurance claim has since then been closed. And now I have a $20k loan to pay off. Screw this company. If you made it this far, I hope this helps.

Jo F.

I concur with the negative reviews. Look them up on the Better Business site before hiring this company for any service.