Liberty Plumbing

Linda S.

I had what I thought was a broken pipe on my water tank and had to turn the water off. I had not used a plumber since moving here and so I looked for reviews on local plumbers. I had seen Liberty trucks in town and after seeing their reviews I called them. They showed up within a few hours which was fine with me, I just needed the water turned back on that day. Jason from Liberty came and showed me it wasn't a pipe but a tank on top of my water tank that was leaking. He gave me the price for the job which I felt was reasonable. He said he would need to get the tank and would be back within 30 minutes which he was and fixed it in no time. Jason was extremely friendly, knowledgable, and cleaned up everything before he left. I would definitely use Liberty again and would recommend them to everyone.

Sandra T.

In September we called Liberty as our walk in Jucuzzi tub faucet was leaking. Leroy came out, it was a part that needed ordering. Should be back in three days. Two weeks, no call. Then we were told it was a $500 part. Told them to order it. 7 weeks later, I called. They came out, with wrong parts. Weeks and weeks later, I called, they said they had new parts and could come out in two weeks. Leroy returned, said it was same parts, but they thought original guy didn't know how to install. Surprise, parts didn't work. Now they removed both faucets and parts and took them offsite to order correct parts. Received a call that parts should be in the week before Christmas. Told them to call me when they came in. It is now January 15th and they have our faucets, peripheral parts and have not called in another month. At this point, we just want our faucets put back in place and leave the water off. Over three months, and we are tired of waiting and so done. Never ever....

Mibs P.

I had an emergency on Friday night at 12:30 am and needed to have a plumber. I called Roto router, Michael and sons, McCarthy, FH Furr and Liberty plumbing. The only company that would come out and take care of my problem was Liberty Plumbing . I got every excuse from we don't have anybody working tonight that can do emergencies or someone will call you back, but I would never hear from anyone or they would call me back Saturday morning . The only company that would come out was Liberty Plumbing , Robby R was here within 20 minutes after I called them. He fixed my problem in one hour and cleaned up afterwards. I would never use anyone else but Liberty again. Forget the fancy plumbing companies they don't want to be bothered with little emergencies.

John R.

Outstanding Company and people!

I've used them twice, my parents have used them once. I used them to install the all plumbing and tub for a full basement bathroom and a few other re-routing of pipes in the basement. I was doing the basement myself and contracting out the hard/big jobs. Flawless work, on time, reasonable prices, outstanding people on the phone and the guy that did the work (a retired Marine), was a pleasure to have in my home, he did the work, was respectful of my family and my time, cleaned up and even gave me a bunch of tips to help me finish off my basement. Second time, I called about frozen pipes to a bathroom for a rental property I have. I talked through the issue and told them what I was doing, they gave me some good advice and actually told me to try a few things before having them out. They fixed my problem on the phone! They probably saved me roughly $1000. My parents had them out to fix a few hose bibs and a few minor bathroom and kitchen plumbing issues. The reasonable quote was provided, the work was completed ahead of schedule and they had the same experience with the people.

I usually don't write reviews, but I had to for this company. There are a lot of plumbers out there, this company seems to do it all, quality work, good people, reasonable prices, they just get it.

PJ S.

When we came home to a gas odor, we immediately called Washington Gas, who made us aware that there was a gas leak in the basement. So to play it safe, the utility company opted to shut off the gas to our home, meaning we would have no hot water or heat during the coldest night of the year. I pulled over and scrambled to get a plumber to our house ASAP. Out of the 6 plumbing companies I contacted, 2 offered to have a plumber drop by yesterday evening.

One was charging $175 inspection + $250 minimum repair expense for a $425 total expense. This was after being put on hold for 10 min after a dispatch took my call just to tell me that wa plumber MAY make it after a couple of hours. On top of that, they hung up on me after asking for additional info and didn't even bother to call me back.

The second plumbing company responded immediately and stated that their plumber will be there in an hour for $105. Their plumber, Franklin, was actually there in a little over 45 min, well within the deadline given to us by the dispatcher, late on a Friday evening in the middle of the coldest night of the year.

Within 12 hours of my initial call to Liberty Plumbing, Washington Gas inspected Franklin's work scrutinizing every little detail. The inspector approved of Franklin's work, who by the way got it fixed for a fraction of the cost.

So to recap, Franklin arrived early on multiple occasions, provided a solution that was well within budget and delivered at a fraction of the cost, and was patient enough to answer all of our plumbing questions both related and unrelated to the issue at hand while delivering work that was approved by Washington Gas.

I don't know much about Liberty Plumbing but if the rest of their staff is like Franklin, I will be recommending them to all of my clients (I'm a real estate agent by profession), family, and friends for many years to come.

Jake L.

They have been paid to do a simple bathroom plumbing job, the tub doesn't drain, the toilet won't flush, the cold water line doesn't run. Aren't these the jobs plumber's are supposed to do? I wouldn't recommend this company to anyone. I tell everyone that I can to avoid.

Len W.

I had a drip in the hot water faucet in my bathroom but didn't have the tool to remove the cartridge in order to replace it. I thought $303 to replace that $1.5"" plastic cartridge ($11.50 on Amazon) was rather unreasonable. Included in the price was $80 for inserting the screw back on the adjacent cold water faucet that I had unscrewed to see whether the cold faucet cartridge was the same as the hot water cartridge. Had I known I would be charged $80 to screw that back on (one screw from the top - 8 turns) I certainly would have put it back on before Liberty arrived.

Marc F.

I have used Liberty several times in the last few years and we were so pleased with their friendly trustworthy and timely response to our plumbing problems, I cannot understand what transformed them. We need a leak repaired and set up an appointment. The day came for the appointment and no one showed. Call the office and Melissa said she would find out what went wrong. My wife got a call at home from one of the owners Eric and he was told her there was no record of an appointment. Think about this...why would anyone make up an appointment, stay home all morning, just so they could call and complain especially when you need a repair? Instead of appreciating our return business, Eric told us he was ""hoping we would go somewhere else"" and hung up the phone on my wife. Like I said, what happened to transform them we will never know but we will never use them again and hope you don't either.

Amorette S.

Liberty Plumbing worked with me on an emergency plumbing problem recently and they went above and beyond. My husband and I actually needed to leave town so he could get some medical care and they worked with me to take care of the job when we were away. They quickly worked to schedule a time to come to our house when someone could be there (leaving me to focus on my husband), quickly took care of the problem and simply provided the best customer service I have experienced in a very long time from service providers. I rarely make recommendations and would recommend them without hesitation.

Mark O.

A little on the expensive side, but otherwise an excellent experience! Garry arrived on time, but booties on his shoes so he didn't dirty my floors, looked at the work -- replacing a shower head/faucet/control knob in the master bathroom -- and gave me an estimate for cost and time required. All I needed was the labor. I provided the new hardware. He said the control knob was bigger and deeper than the one I was replacing, and it would be a challenge to work in the space available. I said go for it. He finished in less time and charged me $100 less than his estimate, and did a great job, cleaning up after himself as well. That was a month ago. We love Garry's work. I'm a fan.