Liberty Plumbing

Amorette S.

Liberty Plumbing worked with me on an emergency plumbing problem recently and they went above and beyond. My husband and I actually needed to leave town so he could get some medical care and they worked with me to take care of the job when we were away. They quickly worked to schedule a time to come to our house when someone could be there (leaving me to focus on my husband), quickly took care of the problem and simply provided the best customer service I have experienced in a very long time from service providers. I rarely make recommendations and would recommend them without hesitation.

Mark O.

A little on the expensive side, but otherwise an excellent experience! Garry arrived on time, but booties on his shoes so he didn't dirty my floors, looked at the work -- replacing a shower head/faucet/control knob in the master bathroom -- and gave me an estimate for cost and time required. All I needed was the labor. I provided the new hardware. He said the control knob was bigger and deeper than the one I was replacing, and it would be a challenge to work in the space available. I said go for it. He finished in less time and charged me $100 less than his estimate, and did a great job, cleaning up after himself as well. That was a month ago. We love Garry's work. I'm a fan.

Colleen B.

Liberty is a company I've used several times now to replace old cast iron pipes under the foundation of my house so the water from the house would not go into the sump pump. The problems with the pipes have resulted in a pest control problem, which has been very distressing. Liberty has consistently been reliable and fair in its pricing. Eric, a part owner of the company, has been out to my several times to scope the pipes using video equipment, which not all plumbers have, and to use different colored dyes to determine the source of the problem underground. I've found him and his crew to be reliable, fair, clear in answering my questions, professional and courteous. I've grateful to have found them, since not all companies have video equipment. Eric of Liberty even talked to my homeowners' insurance rep to explain the problem and took pictures to send to her. It is great to have someone I feel is on my side in dealing with this distressing drain pipe and pest problem. I will d definitely use Liberty for even smaller job and for this large job and complicated job, they were terrific.

Joseph F.

First off I will say Leroy was great. Very personable and was quick.

Had Liberty come out to replace a sump pump, because at the time I knew nothing about them. Unfortunately this was on a Sunday so the cost for labor was time and a half. Price was $696 for emergency visit and flat rate pump replace ($104 of that being emergency visit). When pump was plugged it was extremely loud. Leroy agreed to retrieve a new quieter pump and charge only the difference in the price of the pump. A few days later this event did occur and the pump was replaced. When it came time for billing the price was now $836. I looked up the two models of pumps online and at one retailer sump pumps direct the new 1/3 hp Zoeller pump was only $50 more than the 1/3 hp Proflo pump they originally installed. On Amazon the Zoeller pump was actually $50 cheaper than the Proflo. I understand markups for businesses to make money, but charging me an extra $142 and claiming that is just the price difference in the pump is a ridiculous rip off.

Now that I know how simple a sump pump is, even the $696 is a rip off. That was no ones fault but my own in not realizing how simple a sump pump is.

Called the shop and explained my issue and they basically just chuckled and explained handling fees, pump pick up fees, etc. Nothing they could do to help me with their ridiculous pricing, so I'm stuck getting ripped off.

Leroy was great. Liberty is not. Stay away.

Update. John lies. I spoke with a woman. Never spoke with him. I never complained about paying weekend price, I knew I would pay higher on weekend for emergency visit. My complaint was price gauging on the replacement of the loud pump they installed where they stated they would replace the pump at only the cost of the quiet pump. Even John clearly states below that in his response, but then explains that he has to pay his plumber. So basically I am not paying for just the price of the pump, I'm paying for 2.5 hrs of plumber time and price of the pump. I can also tell you it did not take 2.5hrs for them to replace the pump with the quieter pump. It took less than 30 min, and Leroy lived less than 30min from my house. Don't believe their lies.

He is correct. After they laughed at me, I did tell them I would leave a bad review and they said ok then I hung up. I did not threaten them with a bad review, if I didn't get my way. So don't get it confused.

Jane W.

Came out twice and charged us $600....and did not actually diagnose the leak. Our walls and ceilings are still leaking. They charge by the hour, more on weekends, and seem to therefore take their time to maximise how much they are paid.

Leroy was polite and courteous, but we were charged $600 for a job not done.

Melissa D.

I had a couple of miscellaneous issues in my home, a dishwasher stopped up, a toilet that just kept running and running and an issue locating a hosebibb shut off. They were really helpful and flexible scheduling with my work hours, up front about charges and arrived on time! They were polite and clean and when two of the issues turned out to take less than a couple seconds to resolve they didn't charge me for them. I highly recommend them!!!

Veronica H.

our toilet was not flushing, so I looked up plumbers near me on the computer. I chose Liberty plumbing based off the reviews I read on yelp. I called them (on a saturday night) and they arrived about a half an hour later. they fixed my toilet at a very reasonable price. turns out i had roots growing into the wax ring through my pipe. He snaked it to the street, and cleared the roots in the pipe at the opening. He was in and out in around an hr or so. I would use them again for sure.

Brandon W.

I thought Liberty Plumbing was going to be a good option for fixing my slow drain but I was so wrong. I told them I had a slow drain and they told me it needed to be snaked for $250. I thought that was a very reasonable price compared to other plumbers in the area. So I had the guy come and ""snake"" it. He hit the blockage and could not get through it, so he said it was bigger issue. He said he would need to cut open my walls to try to find the issue. I asked if he could use a drain camera instead of cutting my walls, which I would expect a drain camera to be a standard piece of equipment all plumbers have this day in age, but he didn't have one. He said only two other plumbers on the team have them. I knew drain cameras existed by doing a simple Google search on common plumbing fixes and looking at Roto Rooter's website before-hand.

Long story short, since he did not have the right equipment to even give me quote for the proper repair they wanted my $250 for snaking the drain, $400+ to have someone else look at it with a drain camera, plus the cost of the actual repair... which we never even got to... and I am sure it would be substantial.

My advice is to find a different plumber that will guarantee to come up with a solution to fix the problem on the first visit or without charging you for each visit. The cost adds up fast when a plumber wants to make multiple visits and charge you for each one and does not make this clear up front.

Ben K.

I had a problem with my shower, and Liberty Plumbing was courteous and helpful on the phone, and the technician, Leroy, was amazing. Great communication, made sure the problem was fixed even when the brand new part was defective, and gave me feedback on what the problem was and how to prevent in the future.

Great price, friendly service, I would definitely recommend.

Michael P.

I highly recommend Liberty to anyone with plumbing needs. A few days ago I got a quote from another company that far exceeded what I expected. All i needed was to fix a leaky faucet. And the tech that came out to my home from this other company, immediately said I needed a complete overhaul of my faucet system. Didn't even bother to turn off the water and investigate the issue. He just took one glance at the leaky faucet and that was it. He quoted me for almost $1,100 just for a leaky faucet! No thank you.

I then called Liberty and spoke with one of the owners named Eric. He was very honest and upfront with me. He understood my situation and promised me that they do nothing but honest work. And that is exactly what I received. The technician that came out to my home, Mike A., thoroughly assessed the issue and said that an overhaul of my faucet system was not warranted at all. All it needed was an internal piece to be replaced. And yes, i was quoted far less than the other company. Mike A. did a very quick, clean, and overall excellent job taking care of the issue. From beginning to end this company has been a pleasure to work with. I can't say enough good things about them. Great service from top to bottom!