Liberty Plumbing, Heating & Air Conditioning

John R.

Less than two years ago we had them out to install a new programmable thermostat. They gave use their ""in house"" brand. I don't know who the real manufacturer was. A few days ago it quit working in the middle of one of the worst heat waves we've ever seen. Suffice it to say, it was HOT in our house! Their earliest appointment was two days later (today). They came out and charged us $275 to replace their broken piece of crap with a new piece of crap that I'm sure will break in another two years. Ugh. Save yourself the headache and look elsewhere. Even though it was ""out of warranty"" a good company would stand behind their product and make it right.

Lorie S.

Horrible experience with this company. They recommended that I replace a functioning but old water heater in our rental. I did so to avoid any danger or inconvenience to my tenants. I was over charged for a new water heater and duct work (6k). Less than 3 years later the water heater failed and there were multiple dangerous gas leaks that made my tenants sick. The manufacturer for the water heater they installed went out of business thus voiding any warranty. Liberty was asked to come back out and make things right. They proceeded to recommend systems I don't need and tell me they were going to charge me $3,200 to do so. I know the system was unnecessary because I got second and third opinions. The other two quotes that I got were for between $1,400 and $2,000.

You would think that a company that already got $6,000 out of me for work that they recommended to head off just such a scenario and chose to put in a water heater from a company that was not well known and on its way out, would at least feel bad enough about the situation to not try and gouge me again.

The owner of Liberty also made a big deal about not charging me to come out and assess the situation! Unbelievable. I am still in shock. He eventually did allow that it was the least he could do given the circumstances.

Please do not waste your time with this company. I feel like he took advantage of an urgent situation and did not bank on me getting second and third opinions so quickly.

Russell V.

I've never written a review for anything before but I'm writing one now because these guys are fantastic! My AC stopped working in the middle of summer and Liberty was at my house right away. Jerry found the problem and had it fixed immediately. He was polite, professional, and very knowledgable. I couldn't ask for more from a company. I highly recommend Liberty and thank them for their great service!

Monica D.

This company is a class act! I have used them for my home in the past and was very pleased. Today I called them for help for my friend whose AC had broken. They were onsite within 2 hours and quickly fixed the issue. They truly care about their customers and are always willing to go above and beyond! I highly recommend this company for all your HVAC needs!

Danny S.

Contacted this company in frustration that our AC stopped working. Due to the increased heat we are having in the Murrieta/Temecula area, it is considerably uncomfortable for the AC to be down. Deanna from the company's office did her best to coordinate one of their technicians to stop by in between their lunch and another job right down the street. It worked! Two technicians arrived within an hour. Jeremy and Nick were fantastic! Jeremy diagnosed the problem quickly and fixed it quickly. They were both courteous and very professional. I can't say enough of how pleased I am with this company and the service they provided me today. I will continue to use this company and recommend them for friends, family, and/or anyone who asks for the services they provide. Thank you Deanna for making this happen. A++ service all around.

Rachelle B.

I've had them out twice now, and they've done a great job both times. Their work has been excellent and very professional. They don't cut corners or do sloppy work. They show up on time, and have great prices, too. We love our new water heater. Will definitely use them again.

Mrs L.

I called Liberty this morning to see if they were available to come out today. Even with short notice they fit me in! Steve came out to diagnose a leak we had from our master tub. It ended up being an easy fix (the overflow was loose) and he had it fixed within an hour and a half. Normally I would give this review 5 stars however, for the problem we had the price was a bit expensive. We weren't prepared to pay that, but are happy with the fix and the service. Steve was professional and very nice.

Danni P.

Request John he is the absolute best. Very nice guy, and super knowledgable. He takes the time to explain the issues to make sure we the customer understand what is going on and how it will be fixed. Very, very fair pricing and gets the job done. I always request John. Will never use another company as long as he is at Liberty! We are very happy with John's service.

Jeff D.

I just got back off deployment when my downstairs heater went out, so I called them up and they came out the same day for free to tell me what was wrong. Jeremy and his partner were very thorough and quick to diagnose the problem and the repair price was more than reasonable. They explained what they were doing every step of the way and even replaced my filters for free. I would definitely recommend Liberty to anyone out there looking for service. And if your like me it doesn't hurt to have them come out and take a look before you decide, after all the diagnostic was free and there was no pressure to use them for the repair. All in all it took them 30 min to diagnose and fix my heater.

Charles S.

A very bad experience, Liberty plumbing and heating, came to my house that I was in the process of buying. They charge me 1000.00 to put in two new thermostats and 3 pounds of coolant into my two units, come to find out one of the thermostat does not work properly, probably because they are really cheap, And did not connect one unit for heat, I spoke to the owner, and asked him, why so much, he could not give me a answer, other then he thought it was a escrow account, so I guess they thought they could over charge, I called them up to check out the unit that was not connected properly, because it was suppose to be under warranty, they came out pulled off the panel, and left it open and told me they would call me later, to let me know what the owner said. I have not received a call back from them, it's been over a month. Use them at your own risk.

Charles

Canyon Lake, Ca