Liberty Plumbing

Chris E.

Called for a clogged main line. Came out same day. Had the tools to snake the drain and fix the problem. Cost was good for the service delivered.

Acklee D.

Matthew was my technician. He was on time. I advised him of my leak and then he provided the solution and an estimate. He provided great service. I will definitely use Liberty Plumbing again.

Danielle W.

JUST FOOD for thought: This company charges a $59 deposit which they said is supposed to go towards the amount of service. So if you decide not to use the service they will keep your $59 and a call it drivers fee. My story I called this company to service my clogged bathtub. The lady that answered the phone was very pleasant and she did explain to me the procedure. I still decided to try this company. Staff can to my home 2 guys and the first thing the guy stated was I thought you had septic tank issues so he brought the digger. I was like my call was for clogged bathtub. I explained to them that they needed to have booties on their shoes to enter and he was ok with that. Next, the guy came into my home did absolutely nothing for $59 charge. He the proceeded to look at a damn binder and IM guessing this binder was the service price list because he told me he would need to snake my system and it was quote at 375 not sure the exact price but it was 3 something. I stated that's pretty expensive. I also asked him how much he would charge to connect my water to refrigerator and he stated he will talk to his manger ( there was more said) no comment. The service tech never even turned on the facuet to see how the water is not going down he just decided to give me a $59 quote on something that was not investigated but was based on my opinion ( FYI: Im not a plumber). He went to his truck and cam back with a quote for over 1,000 when my call was only for blocked tub. I gave me a quote for things I asked ? about and wrote on the paper that is was recommended services. NEXT, he proceeds to ask me for 20% down for the service needed. OKay u want $59 for deposit and another 20% for service that has not even started the $59 dollars should cover that no other charge should be requested until the job is complete. I felt like this was racial profiling because no one said anything about 20% down when I made the call for service but the guy stated that this was suppose to be explained when I called for the appt. Finally, the guy asked me for the $59 dollars and asked me to write my debit ace information down on some paperwork. I explained that I will not be writing my information down and will call the office to and have them run my card. The stated that was not what they don office need a signature on file to run my credit card. I stated I am still uncomfortable writing my card down and I still will not. the called his manager HIS Exact words were . She stated she will not pay for the service and proceeded to tell him no I did not say that. I said I will not be putting my debit information on this paperwork he also stated to the manager that I had someone looking out my door and YES I did because he became very hositle and was making everyone in my home on edge with the lies. He left I called to office and spoke to management and he stated that they needed to get paid for service and I stated no service was rendered but if you are talking about your quote / driver fee I have no problem paying that but as I stated before I will not be adding my debit information to and paperwork I cant track. I told him that I have never heard of an company that don't take over the phone payments and he stated he has never in his several years off business has he gone through this. Sadly, the worker that came over stated he has gotten in trouble for customers not paying up front. So yes he has had this problem before and the review on 03/19/22 states the same exact thing. So management sent me a form to complete via email I completed and content so they can take my payment. Paper work was emailed to me that day and I completed it and emailed it back the same day and 2 days later they try to run the card and funds are no there. This is why you should never deal with a company that is not up to date with technology. Now they are going to have to wait until funds are available again. Staff sent me email stating card was declined and to give them a call back. I not sure what to say but it really took you 2 days to get this payment. The day it happen and a full day yesterday and today they tried to takes it. Office was paid so I'm confused how I stole money from them. Just call them out!! They are trying their hardest to make this review not relevant. BE aware WITH THIs COMPANY. View receipt below. Company is a joke and try's to play victim. Beware of FAKE REVIEWS... since my post there has been several review popping and the one before mine was back in March. Just stating the obvious. I have no reason to make anyone feel awkward but my reviews count. I review my honest opinion. People can deal with company at his or her own discretion. I don't have to mean nor rude to anyone. I don't have to act out of character all I do write my review. Reviews speak volumes. I

Ciara W.

I had two things I needed repaired in my guest bathroom. The faucet handle was loose (needed to be tighten) and the handle for the shower would not turn the water on (bad cartridge). I researched the average price to repair both jobs. It estimated at $200 for both repairs. The technicians quoted me $125 per repair (Total: $250). I knew that tightening the faucet handle was not worth $125, so I told them I only wanted to repair the shower handle instead. The technician started making the repair, then tells me that it might not be $125 anymore. As a consumer you quote me a price for the issue, but then you change it up. He then tells me that I need a new part for the shower (cartridge). He quotes me again without going to the store and knowing how much the part cost. He tells me it's going to to be $325 with the new part, plus $15 for gas and $3% added on because I'm paying with a card instead of cash. The total repair came to $425. I looked up the price of the part, and he charged me $275 for a part that was only $50. The technician did not conduct business properly. You don't quote a customer a price then change it up as your working. Then on top of that, you don't just make up prices for parts without going to the store for the actual amount. I can understand if he charged me $100 for the part, but $175 extra was ridiculous. I will NEVER use this company again. They took advantage of me. Lastly, I didn't like that they made you write down your full card information on the invoice. That's not safe for security reasons, and they should work towards providing a safer way for their customers to pay for their services.

Sherry C.

Trey and Zack were very professional. They explained everything in terms I could understand and they were very friendly, easy to talk to. Trey is truly a people person. He is kind and funny, we need more people like him in the world.

Tunya T.

Chris and Shawn did an amazing job repairing my faucet link in my shower. I've been in my home for 24 years and this is the first time I had to replace the faucet in the shower. It cost me a pretty penny but the job was done well and I don't have to listen to this drip drip drip anymore! I also have a 1 year warranty!!!

Florie f.

Great job good price for me installed hot water heater no mess excellent time not at my home all day He came to do his job and I think it was excellent..Thank you Libery Ms. F.F

Denise H.

Horrible service. Never corrected the poor toilet installation made by first technician. Second technician was clueless. Had to spend more money hiring another company. Poor customer and repair service.

Ryan K.

After using another company twice for the same problem, I decided to switch. Chris was very professional and instead of just snaking and leaving like the other company he took time to troubleshoot and find the real problem. Fast and friendly service and explained everything to me and why it wasn't working properly and fixed it. I was up and flushing just in time! I highly recommend Liberty for any of your plumbing needs.

Kristen W.

Excellent and fast same day service! They fixed our leak in a very timely matter. Reasonable prices. I will definitely use this company again if needed!