Lex Air Conditioning and Heating

K S.

I had an issue with the downstairs unit blowing hot air and refrigerant couldn't be tested as the lock key was no longer in production. As the original installer of the HVAC system, I called Lex Air asking if they had the key to remove the locks and was told they did. The technician arrived and asked if I also wanted the refrigerant tested and I agreed. He mentioned he removed the locks with a screwdriver and magnet - not the unlocking key they stated they had, and wanted an $89 visit charge to perform. The technician also stated I needed 3# of refrigerant downstairs and 1# upstairs (which did not have a problem with). At 105 outside I agreed to ahead with the refrigerant. About 30 minutes later, the upstairs air seemed warm, but thought it was because the unit was about to turn off. Because it wasn't cooling, the upstairs stayed on almost all night, which was unusual. The next day I called another company I've previously used to assess what was going on. He found the valves to have no caps, leaving them susceptible to dirt/debris getting into the refrigerant line and the upstairs unit had seized up as it had been over charged. At this point I lost all faith in Lex Air and agreed for him to cool down the unit and adjust the charge (removal of over a # of refrigerant). Lex Air called the next day to ask how my service was and I provided details and was told they would speak with management and I would receive a call back but I have never heard back after several additional calls made.

Sammy R.

We had a problem with our heating and Lex Air Conditioning fixed it for a fair price.

Our technician, Jay Phillips, did a phenomenal job with a quick in and out procedure. He had a great attitude and was super helpful in solving the problem. He was very fair and should he solutions in case it happened again in the future.

Mike S.

Typical HVAC company. Only looking for the big install. Did a full system with them a month or so ago and was informed that I needed some airflow return mods with a one of the salesmen named Dusty so they scheduled and confirmed a service appt and I took the day off. Complete no show with no call or communication. I'm sure they will retort with a "we were taking care of emergency needs" calls but not keeping the customer informed is just infantile business practice. Not a giant deal on my end but I only used this company because they were able to do the big install quickly and learned that the after the sale service is nonexistent. Do your research and shop the quote as they are much more expensive than most of the reputable companies in the area.

L P.

Bad experience, they were really quick to come out and had nice manners, aside from that they completely had no clue of what the issue was, the tech even forgot to put a screw back in the AC.
They wanted to replace the whole air handler, I called another company to get a 2nd opinion and it turned out it was a simple clogged filter.

I'm not sure whether he didn't figure out the issue, or whether he was just trying to sell a whole new AC system.

Jennifer A.

I am giving two stars only because I liked the service people. They were polite and respectful. Unfortunately the three that came out did not know what they were doing. We spent almost a $1,000 and had to hire another company after no reply for two days. The other company fixed it on the first try. It is terribly unfortunate that Angie chose to ignore the calls for help. The work was for a commercial office in Dallas. Ac was on the ground. I even told them what was wrong but none of the three even looked at the problem. They did do a good job of blaming each other. I even replaced the filters because the first guy said he didn't do that even though I had them in my hand. Interesting bunch but would not recommend.

Bruce S.

Daikin split HVAC unit. It wouldn't cool, I called Daikin and they recommended this company. First tech came out, and "did something" and the unit worked. About one hour after he left, condensate was leaking from the left front of the unit. I called them back and another tech said the outside condensate hose was too long, I shortened it and leak continued after he left. I took the cover off the interior unit, studied where the leak was coming from and discovered the original installer (not Lex) had mounted it not level. Rather than remounting the interior unit, I pulled the drain plug on the left side, added a "T" fitting and water now drained down the hose, not out of the unit. I was charged $89 times 2. I notified Lex and no response.

Lex also performed routine "maintenance" on another unit. A nonsensical report was given to me with recommendations for them to do several thousand dollars of additional service...clean ducts. The tech removed the furnace filter stating it "did no good" as it was 4" thick, not 5". He left the furnace without a filter as he did not have one in the truck. Also, he did not rinse out the fins of the exterior condenser.

They had 3 chances, failed all three. Avoid Lex.

Adrienne D.

Used to be good, now their customer service, and service is trash...

We used Lex Air when we were at our previous home and they were wonderful. The people answering the phone were always very friendly, they showed up on time, and the service was spot on. We had them replace our HVAC units, and complete some duct work, in 2021 and we couldn't have been more pleased. We were part of their regular maintenance program and never had a problem with service.

When we moved into our new home in August this year, we called Lex Air again to service our unit because we had enjoyed such great service previously. First thing - when I called they asked me if I was a previous customer and I said "yes" so they asked me for my old address. I provided it to them and then was told I needed to be transferred to someone else. Odd, I thought, as that had never happened before but things change so I stayed on the line for the next person. When the next young lady answered the phone she asked me for my new address and then I was told I needed to be transferred again. At this point, I have no idea what's going on, but I finally got to someone who scheduled us for summer service on the HVAC unit.

On the day of the service Lex Air customer service calls me and says the technician is there and we're not. I confirmed the address and, even though I had provided them with my new address, they sent the technician to the old address. Fortunately, they are only about 5 miles from each other so the technician made it to our new home within the originally scheduled time. When he comes in he asks me what service we're needing and I told him I asked them to do the standard summer cleaning on the unit. He then tells me that they didn't put that in the notes. Ok, so now I'm just annoyed. He said he would do it anyway, which I appreciated, and he told us we would need to replace the units in the next year or so, which we weren't surprised about because the home and units are over 10 years old and we were already experiencing some problems we had in our old home. We also signed up for their yearly maintenance plan for $239 (I believe). He left and I decided to call Lex Air to schedule someone to come out and provide us an estimate to replace the units - since we had used them previously.

When I called, I gave them my address and was again transferred to someone else. As soon as they picked up the phone they asked if I would hold and before I could answer they put me on hold. This Is one of my ultimate pet peeves and in that moment I decided I was done with this company. When the young lady got back on the line I told her that I was unsatisfied with their service and that I wanted to cancel the yearly maintenance plan and be provided a refund (since I hadn't used it yet). I guess I shouldn't be surprised, but the young lady didn't ask what was wrong or make any attempt to address the issues, but she told me she couldn't refund the fees and I would need to speak with a manager. I was put on hold for one and about two minutes later was told a manager wasn't available and they would call me back in 48 hours.

72 hours later I hadn't received a call so I called them back. This time, I was told there was an emergency and no managers were available, but that the manager was aware of my situation and would give me a call back. A few days later I still hadn't received a call so I called again and explained that I'd been waiting over a week to speak with a manager and no one had reached out to me. Lo and behold, the young lady who answered the phone (who was not a manager) decided to just refund me the money right and there. I didn't need to talk to a manager after all. Go figure.

After a little research it appears Lex Air has merged with another company which explains why they kept transferring my calls back and forth. On top of that, I had someone else come look at the units to provide a quote and they told me the cleaning of the unit and draining of the water in the pans hadn't been done, so I don't know what kind of "maintenance" I paid for on the units. Regardless, save yourself some time and call Medley Heat & Air or Baker's Brothers. We decided to go with Baker's Brothers because the quote we got from Medley to replace our HVAC was higher than Baker's Brothers, for a lesser unit, and they were going to be a month or two out to install (Baker's Brothers came on a Friday and scheduled installation for the very next day). In addition, Baker's Brothers has a service plan for $9.99 a month which provides 15% off services (we had them install some new lights in our home and we already saved more money than the service costs for the whole year) and the service includes maintenance of HVAC, plumbing and electric. I also recommend Medley, though, because according to reviews not everyone has had the same great service with Baker's Brothers as I did and Medley is another good option. Either way BEWARE of Lex Air! I would NEVER recommend them to anyone!!

Jeff H.

completely unprofessional!! I REALLY don't see what Cindy H. was talking about. Maybe she got Clay instead of Anthony, Dusty & Tim ???

the most unprofessional group i've worked with in a long time.

health warning: do not use this company if you have high blood pressure or any issues related to stress

-- misrepresented what they would do to get the job
-- took forever to schedule install the unit
-- by their own statements "was a thoroughly embarrassing install" so bad they FIRED the installer on the spot.
-- owner blamed me for trying to get it fixed to the level promised and called and harassed me saying I was a jerk for withholding payment til we had a consensus that the work was completed.

never ever consider using these guys!!!!

Salesperson Dusty (469) 836-4954 promised to complete an install for my mom's house - including replacing a unit with a coolant line leak and ensuring the system sold would cool the house - simple enough.

We were happy buying any size unit that they recommended would do the job (and fit in the space) and pay for any work necessary to get that done. We gave no push back on price other than to say we needed a system that "worked" so we could show the house to sell it. Dusty and subsequent employees absolutely promised they'd "make it work" and that "I'd be happy before they required payment," in all circumstances.

Dusty promised that I was covered in getting the above promises with the invoice given.

They took forever to schedule the install, during which time we were sweltering and couldn't do any other work on the house, then they sent the MOST incompetent installers imaginable. BY THEIR OWN STATEMENTS the install "was thoroughly embarrassing", so bad they FIRED the installer on the spot and had to basically re-install the system (a process that took several days - across various scheduling difficulties).

Of course, the system didn't do the job and was low on coolant a week later, then again 2 weeks later; they reused the same line that had the leak.

They tore out the drainage line that they promised they would leave intact and told me we didn't need it, even though I KNOW it's not going to drain properly over time as it took us years to get to a system that worked reliably in the location for the previous unit.

They refused to fix the vents that the fired installer put in that are so kinked they don't blow any air and AGAIN BY THEIR OWN ADMISSION will only cause condensation/water leak issues.

Despite the time it took them for the installation and fixes (which are still incomplete), the "owner" of the company Anthony (972) 898-3260 called and berated me for not having made payment -- claiming they only needed to do a fraction of what was promised in the invoice and that they had spent all the time they intended to spend working on the project (regardless of the system not working as promised), what did we care "doesn't matter if it works right, as we are selling the house anyway."

We'll get someone reputable to fix the remaining issues before we let these guys on the property again.

DO NOT TRUST THIS COMPANY TO DO WHAT THEY SAY THEY ARE GOING TO DO EVEN IN WRITING IN THE INVOICE!
DO NOT TRUST THIS COMPANY TO DO COMPETENT WORK!
DO NOT USE THIS COMPANY If you need your A/C to work within 45 days.

There were NUMEROUS other issues that the original installers created that were fixed including but not limited to them installing the concrete pad suspended atop an older concrete pad balanced on pavers they stole from my garden and broke into pieces, I did not list all of the problems I had with the company.

We = my mom (who happens to be a widow of a vet - per the demographic questions on this form) who made the initial contact and myself.

Cindy H.

Lex Air is the most professional, honest and dependable A/C & Heating Company we have ever used. This is the second time we have used them and will continue to be our go-to company. We were very impressed with Daniel with how thorough and informative he was. Highly recommend!

Jessica G.

We have used Lex Air for years (had a new unit installed at our old home along with maintenance calls and an expensive repair at our current home). For whatever reason, whenever I try to schedule for issues we always are getting nickel and dimed for service fees. We tried scheduling time with them today and Saturdays are considered extended hours with a $120 fee which is not waived if you do the work through the company. Considering we have done at least $12K in repair/replacements with them, you would think they would be willing to work with a continued customer on these overpriced fees. We called two other recommended companies who both had significantly lower fees than Lex Air to see us same day on the weekend. I'm shocked that Lex Air cares more about $40-$120 more in fees on the weekend than securing work through a repeat customer.

We truly like the quality of work and the techs but I'm just tired of the ridiculous fees and run around when we call to schedule.