Level Up Plumbing

Roderick T.

Fast and professional service. They came out, repaired my water heater and out within 30 minutes. Very responsive to questions that I had. I will definitely use them again if I have future issues.

Cody M.

The team at Miley Water Plumbing is on it! They responded to a call after hours to help with a plugged toilet. They came over, quickly resolved the issue, and were extremely fair with me. I recommend them to everyone I know. I am incredibly impressed with their prompt response. It is nice to have a plumber who is clean, professional, and actually communicative!

Samuel D.

Stay away from these people. The two other negative reviews on yelp have expressed the same problem. After informing tiffany the owner what the problems were and giving her the error codes we had already confirmed with the manufacturer directly they insisted on sending a technician out to us.

We scheduled an appointment, their tech robert out to look at the unit, did not perform ANY work other than looking over everything.

For under 5 minutes of looking over the unit they insisted that we owed them $225 for a service call that didnt resolve any issues. All they did was confirm what we had already told them was the problem.

When we expressed how wrong that was, they then threatened to void our warranty and freeze our account to get a new water heater from the manufacturer. I cant believe these predatory business practices are still allowed.

D. O.

Thank you Tiffany for Setting up my appointment today with Robert. You and him reflect beautifully on your company. Robert was great! I slapped a service sticker on my hot water heater with your phone number on it, for any future services I may need. I'm not looking forward to it, but I'm confident I can count on you guys when that time comes.

Monte M.

Worse commercial experience I've ever had, hands down.

This company charged $225 for ten minutes work to my water heater. The repair failed two days later. Now I'm told I need a new water heater that the company would install. No price quoted.

When the work was finish, and I questioned the cost of the instillation, the employee, Robert, became belligerent, angry and unprofessional. When I told him no one quoted me the price or provide an estimate, he told me I didn't listen well enough, although he was not on the call, and had no idea what was said.

When I asked to have his boss call to discuss the fee, he first threatened to remove the water heater (although he had already traded my old water heater in, and the water heater installed was a warranty replacement) threatened to call the police, which I invited him to do, and finally refused to leave, with his truck blocking my car.

As my wife and I were late for our 32nd Anniversary dinner, I agreed to pay, all the while being lectured as I wrote out the check.

What a way to run a business. I'll never use their service again.

Jason A.

My washing machine began backing up and flooded my garage. I called Miley Water Heaters & Plumbing for a quote to snake the drain and got a fair price over the phone. They worked with me on my limited availability and seemed to be in and out within an hour. So far my washing machine seems to be draining just fine. Well worth the money to make sure it was done right. On time, fair price, and friendly.

Noel I.

Highly recommend miley water heater and plumbing for ur plumbing needs especially tiffany and robert they will see to it that your up and running a day or two tiffany will even find out where u can save

Jay K.

This company will never keep promise with you. I called them in for my water heater repair. It was LEAKING but still working. The technician guy came out for the service, he said he can't get me any papered invoice during COVID. Yeah, I understand that. They told me they will send a paid invoice after the job 'SAME DAY'. They sent it next day without any phone call they promised but email and text.

After the technician check on the water heater, he said it must be replaced with brand new unit. The issue occurred by bad installation. So I asked what I can do next. They said they will contact to the manufacturer to check if it could covered with honor warranty(the part that has problem wasn't covered by warranty). The technician took some photos to report and he said his office will forward me those photos after they hear back from manufacturer with result, but they didn't until I asked for those pictures. After he put back the cover of the water heater, he said he will leave the bolts from the water heater, didn't say 'your water heater will not working anymore'. It wasn't working that afternoon obviously. So I called to the office later afternoon, they said the technician is not available at the moment. So I was waiting for call back, they never called back but texting 'I will call you in the morning'. Well, me and my family needed hot water to take a shower. I asked them how do I make it back to work. They said it can stop working eventually if it leaks. WHAT? My water heater was working fine before they arrived for this service! It was almost disassembled by your technician! They explained about the installation problem of my water heater but still, I asked them and paid to make it work again!

I heard back from them next day morning that the manufacturer can't cover it with warranty. Fine, I will look for another repair company to figure this out.

Just keep in your mind. This company will never keep promises with you. I don't know how they do the installation, but repairing? Look up for another company. They will charge you $225 for flat service charge even they couldn't fix the issue and if it's stop working, still going back to their office with your money. Not professional and not responsible for what they do for living.

*UPDATE*
They sent a text 8:23 in the morning, but comment on the bellow saying they can't call me before 8 a.m. They just don't want to contact you with phone call and lying to me and to the public. They didn't ask for my permission neither. Replying to this comment with not accurate information isn't helpful for you and for your business. Please be honest with customers, PLEASE.

Chuck T.

Thank you for your business services and excellent customer service during these covid-19 times. We appreciate your water heater and plumbing services in 2019. For anyone needing home improvement plumbing services, we recommend you call Miley Home Improvement & Water Heaters. Ask for Tiffany...she will go out of her way to respond to your questions and deliver you the services you need. Keep up the excellent work you do!!! Chuck

Deborah S.

We contacted this company because we had purchased a water heater with a 12 year warranty, that has four years left on it. The warranty company told us we would need to contact Miley Plumbing to come out and look at the problem. They tell you upfront there's a $225 service charge that is not included with the warranty. We would have not ever called this company but because we needed to find out what the problem was, they would furnish the parts.

Update 4/10/2020
Thank you Tiffany for taking our call last night! Your rep had been out three months before and rectified what we thought was just a minor problem: the pilot was out. Suddenly last night at 7 PM we had no hot water and when I called you, you immediately knew what parts needed to be replaced. Tony was here by 10 AM this morning and replaced the parts that were needed.

Thank you for fulfilling your promise with us.