Level Home Services

Suzanne G.

Predatory quotes. They provided heating service to my 87yo father, then tried to sell him $1350.00 in a repair for a $400 max part which takes 4 screws and wiring to install. Their 'estimates' have no part costs, no labor estimates and their website links are all geared towards accepting an estimate. Shame on them for taking advantage of seniors.

Bertand E.

We prepaid for a service checkup 6 months ago. They called me the night before saying they overbooked and can't get to us for 3 more months! A prepaid service call! When Level sold to Horizon their customer service plummeted.

Lori W.

Level or now called Horizon did a Fantastic job putting in our new Air Conditioner and furnace. They were right on time and I could not believe they could get the job done in one day. It really was a lot of work, and everything works just great! Those guys did a wonderful job! I highly recommend Level-Horizon services.

Robert L.

Called Level Home Services yesterday, have been using them for my HVAC service since we remodeled in 2012 great service, but this time i called about a quote on a job i am looking to have done, pipe fitting to my NG generator. Well the # i called now goes to Horizon Services and after explaining what i wanted they want to charge me $89 service fee to tell me if they can really do it or not and they will be sending a full stocked truck to complete the job. I was asking for a quote, not to have it done, still was going to charge me the $89. Never will be calling them back for any future serve.

Stephen D.

I contacted Level to do their spring check up for $79 on my 2 units. both units working fine but wanted to make sure charges were proper etc. Technician arrived on time and was very pleasant. After an 1.5 hours was told that both my capacitors were ""weak"" and should probably be replaced. As the tech was preparing the quote, I quickly googled the price of a capacitor and actually watched a video of the installation process which the video only took 5 minutes. I was then quoted a price over $2000. This company is owned by Horizons which I had a similar experience with when I contacted them to have a gas line run 30 ft in an unfinished basement. I dont know how this company believes it can justify over $500 an hour labor rate. Will never use them again. Based on the other posts here - I hope my units continue to run.

John V.

Technician came out to do simply tune up for 79.00, technician broke the outside disconnect turning on and off vigorously. He then stated it would be $600 to replace the disconnect he broke! (the part is around $50) I was stuck with no AC at all and before he arrived it was working just fine. I had to pay with credit card and dispute charges just to get my unit back to were it was before he arrived!!!! Horrible nightmare DO NOT CALL them!!!!!!

Joseph L.

ac froze up called horizon level came , did full inspection charged ac told me I need whole new unit if I run bellow 70 will freeze up again . Est 10-16 k....!? For this visits he Charged me 500$ didn't expect that i said I can give u a check if u can wait till tomorrow to deposit he said won't be till Monday ok give check deposited that night didn't transfer money that night so I had charges . Got more estimates on new unit all below 10k . Also told unit is in ok condition 20yr ruud but I can run 67 and won't freeze ! So feel completely miss lead and takin advantage of by level will never use again !

Marianne S.

Last year, we spent tens of thousands of dollars to have Level replace our furnace and hot water heater, and to upgrade my well. We also paid EXTRA for 24/7 emergency service. After seven phone calls to them throughout the night, we are sitting in an ice cold house and have been for 12 hours. No recommendation for this crapification called a 'business.'

Dennis P.

I must start this by saying I don't post reviews ""ever"". This company came into my house making this huge speech on how they are not about ripping off the customer and that they are service oriented company. They replaced my toilets to my satisfaction so I contacted them again about some new issues. The tech arrived with a dead tablet asking if we had a place to charge. He had my 77 year old wife dig out the area under our stairs to get access to the main water shutoff. He should have known when she showed the problem in the basement, the main water shut off was between the furnace and the water heater plain as the nose on his face. Then the Tech that replaced the cold water shutoff valve in the basement didn't clean up his mess. They replaced the faucet in the bathroom just to increase the bill. The original faucet just needed the valve replaced or rebuilt. The man then told my wife that our leaking shower was due to a bad shower head. I ask you how does a shower head leak?? The valve needed to be repaired or replaced. I wanted a tub re-caulked, she was told that it would cost much more. His opinion, it was OK he's seen worse. He proceeded to tell her it would cost over 600 dollars to replace a faucet In our basement. Didn't even try to repair the current setup. This in my opinion is bad practice and poor service. I will never invite this company to my house again.

Orlando G.

We received their flyer for a spring tune up of our HVAC and scheduled an appointment. The tech arrived as expected and I told him we had no issues with our system , just wanted to have it cleaned. Well after two hours, the tech said he found multiple faults and quoted me all these repairs to be done. I told him thanks but it's working fine and appreciated the cleaning. He the proceeds to tell me he froze the system while working on it and that it had to defrost before I can switch it back on. I did and then the fan was not blowing air through the house. I called and he came back out apologizing that he gave me the wrong info and that the system was still frozen but he would defrost it and the fan should run fine but to wait till morning for it to be back online. Next day, fan speed is not up and the tech comes back out. Immediately makes the diagnosis that there is a system failure and I have to have all these repairs done to get it working again. I asked to speak to a supervisor and he put someone on speaker. Supervisor said it was too bad our system stopped working but they could fix it. I again there was nothing wrong to start with. He said too bad and that if I wanted my AC to work again that I would have to pay them to fix it. I asked for a manager and he said he was it unless I could get in contact with one of the owners. I asked the tech to leave since this was obviously a scam. I will of course get someone else out here since this is obviously a scam to get thousands from me after a simple $49 cleaning of a perfectly good system.