Level Home Services

John V.

Technician came out to do simply tune up for 79.00, technician broke the outside disconnect turning on and off vigorously. He then stated it would be $600 to replace the disconnect he broke! (the part is around $50) I was stuck with no AC at all and before he arrived it was working just fine. I had to pay with credit card and dispute charges just to get my unit back to were it was before he arrived!!!! Horrible nightmare DO NOT CALL them!!!!!!

Joseph L.

ac froze up called horizon level came , did full inspection charged ac told me I need whole new unit if I run bellow 70 will freeze up again . Est 10-16 k....!? For this visits he Charged me 500$ didn't expect that i said I can give u a check if u can wait till tomorrow to deposit he said won't be till Monday ok give check deposited that night didn't transfer money that night so I had charges . Got more estimates on new unit all below 10k . Also told unit is in ok condition 20yr ruud but I can run 67 and won't freeze ! So feel completely miss lead and takin advantage of by level will never use again !

Marianne S.

Last year, we spent tens of thousands of dollars to have Level replace our furnace and hot water heater, and to upgrade my well. We also paid EXTRA for 24/7 emergency service. After seven phone calls to them throughout the night, we are sitting in an ice cold house and have been for 12 hours. No recommendation for this crapification called a 'business.'

Dennis P.

I must start this by saying I don't post reviews ""ever"". This company came into my house making this huge speech on how they are not about ripping off the customer and that they are service oriented company. They replaced my toilets to my satisfaction so I contacted them again about some new issues. The tech arrived with a dead tablet asking if we had a place to charge. He had my 77 year old wife dig out the area under our stairs to get access to the main water shutoff. He should have known when she showed the problem in the basement, the main water shut off was between the furnace and the water heater plain as the nose on his face. Then the Tech that replaced the cold water shutoff valve in the basement didn't clean up his mess. They replaced the faucet in the bathroom just to increase the bill. The original faucet just needed the valve replaced or rebuilt. The man then told my wife that our leaking shower was due to a bad shower head. I ask you how does a shower head leak?? The valve needed to be repaired or replaced. I wanted a tub re-caulked, she was told that it would cost much more. His opinion, it was OK he's seen worse. He proceeded to tell her it would cost over 600 dollars to replace a faucet In our basement. Didn't even try to repair the current setup. This in my opinion is bad practice and poor service. I will never invite this company to my house again.

Orlando G.

We received their flyer for a spring tune up of our HVAC and scheduled an appointment. The tech arrived as expected and I told him we had no issues with our system , just wanted to have it cleaned. Well after two hours, the tech said he found multiple faults and quoted me all these repairs to be done. I told him thanks but it's working fine and appreciated the cleaning. He the proceeds to tell me he froze the system while working on it and that it had to defrost before I can switch it back on. I did and then the fan was not blowing air through the house. I called and he came back out apologizing that he gave me the wrong info and that the system was still frozen but he would defrost it and the fan should run fine but to wait till morning for it to be back online. Next day, fan speed is not up and the tech comes back out. Immediately makes the diagnosis that there is a system failure and I have to have all these repairs done to get it working again. I asked to speak to a supervisor and he put someone on speaker. Supervisor said it was too bad our system stopped working but they could fix it. I again there was nothing wrong to start with. He said too bad and that if I wanted my AC to work again that I would have to pay them to fix it. I asked for a manager and he said he was it unless I could get in contact with one of the owners. I asked the tech to leave since this was obviously a scam. I will of course get someone else out here since this is obviously a scam to get thousands from me after a simple $49 cleaning of a perfectly good system.

James D.

Just had my Spring HVAC service. Technician was professional and informative as usual, but I wanted to comment on how careful Level Home Service was during the COVID-19 pandemic. Technician wore a mask, booties and gloves, maintained a safe distance, minimized contact with surfaces within the home, sent the receipt by email. The last thing we need during a home isolation period is to lose heat or air conditioning in the house. Very glad they are still on the job.

Scott F.

We have used level in our personal home and when we bought a new property we decided to give them our business again. We explained we were replacing a boiler/radiator system and wanted to add ductwork for air conditioning. My wife met their estimator on the job site and went over the project. He took notes and asked me to call him to review. I called and he started with ""before you get started we do not do ductwork projects the company is getting away from this and we will need to disqualify ourselves "" Confused I asked do you have anyone you recommend ""no we don't have anyone we can refer for that"" Guess they are not the one stop shop they have been in the past for us. Disappointing to say the least

M B.

Run from this company. They oversized the heater for our home. The air blows us out of the house and is noisy. They would not remove the oversized system. According to them, they had done the same thing in a townhome. The president told me that everybody wants to speak to the owner these days, perhaps if they installed the correct size systens,, that would not happen. Big mistake by them that cost me $16000.

Young Cath H.

I would steer clear of this company. They are disrespectful on the phone while being deceitful about the type of work they do. The dispatchers can't seem to give you any information up front for any type of work and very unpleasant to talk to. Very unprofessional and rude when you ask questions. maybe need to get retrained by the owners or making too much money so they don't need your business.
I gave them two stars fearing company might pay to delete this post with one star.

Chris H.

Predatory Pricing, buyer beware.

My home is being rented through a property management company. Level has been to my home twice, and both times they have been turned away. The first instance they claimed that my entire A/C unit needed replaced, holes in the coil, etc.. another company was sent to look at the home and found nothing wrong with the A/C unit other than a pinched condensate line. Line was changed, unit recharged and the other company was out the door for $186. Level wanted to replace the whole unit.

Today, they were sent to look at the heating unit. A motor replace for a quote of $675 and a faulty gas value replacement for a total quote of $1629, and guess what? Their recommendation was to...Chou guessed it, replace the whole unit. Another company has again been dispatched for a second opinion. As a former HarCo resident, very disappointed in Level heating and air.