Level Green Plumbing & Heating

Josheau W.

As a contractor myself, I understand how jobs can go, but this job couldn't have gone much worse. I was left with not furnace or hot water all weekend, and it dipped into the 30s! I might've better been able to make arrangements if I had been notified beforehand of the conditions of the job, maybe I could have helped them plan it better? Since they didn't call me, I had to call them on Friday afternoon to find out they weren't returning until Monday, unless I was willing to make an additional payment for a Saturday service call. Having already been scammed for a grand, I crawled under some blankets and set up some space heaters to tough out a few chilly October evenings. The actual service technician was a decent, professional fellow, bit their management team leaves room for much improvement. Oh, and when you tell me you'll have a guy out at 8 Monday morning, don't have me calling at 830 to find out you sent him to the warehouse for parts for another job first, not cool.

M S.

We have used then to service our furnace since we bought our house, and got a furnace from them several years ago as well. Their techs have always been courteous, professional and top notch. They didn't use pressure sales for the furnace purchase and discussed our options. There was an issue with the furnace we had purchased related to a  manufacturer (product issue from the manufacturer) and they were quick to investigate, repaired everything timely, followed up with the manufacturer regarding the issue to ensure the part came in asap, and went well above and beyond to ensure it was resolved.