LePrevost Plumbing Heating & Cooling

Virginia M.

The staff are very friendly but the owner is horrendously rude and unprofessional. In addition, they sold us the wrong size mini split condenser system and admitted their error several months later when they came back to finish phase 2 of the job and realized they could not do so based on what they did in phase 1.

The owner admitted they ""screwed up"" and that we have to ""pay more now to finish the job."" He agreed to come over and review all the work and then to split the difference. I could live with this. Instead, he showed up and insulted both me and my husband and tossed around several derogatory remarks. My husband refused to let him leave until he apologized. He did and (shockingly) we never heard from him again. We ended up hiring another company to finish the job.

Horrible experience all because the owner has a Napoleon complex. Its a shame because the rest of the staff are very nice.

C S.

I inquired about a job had Ken come out to meet. All good from there. However he mentioned to me that I would have the quote by the end of the week for the job. 2 weeks had passed and I heard nothing from him. I called the secretary and asked if Ken had a chance to write up the quote. Secretary said she would pass it along and have Ken give you a call. 1 week later I called again asked where's my quote? Once again the secretary said I'll pass it along to Ken and have him give you a call. Very irritated I went to the office and asked where is my quote, at that point 3 weeks have gone by and I haven't heard back from Ken or the secretary woman. I saw her and she then again said I will have Ken give you a call. I called a few times after that then I just gave up. What sort of business doesn't at least return a call and say we don't have time or are not interested in doing the job?

Chris P.

Only great things to say . Eric and Tim, Jr in the heating division solved ongoing problems that two other HVAC companies could not solve. I I was at my wits end. They were thorough and positive and determined to make things right and their knowledge was remarkable.

I only wish I had found this company earlier.

I also had Scott from the Plumbing division help out with another matter and his work and discussion of all aspects was exceptional as well

Chris, Stockbridge, Ma

Rhonna G.

LePrevost always comes through efficiently and with great service, they have never, ever failed us. But last night, in 10 below weather, Roger Bailey outdid himself. He got our heating system back on track and did it with good humor and great care. Thank you lePrevost and Roger!

Adrian B.

We just bought a house in the country. Needed a good consultation. Roger came out and was incredible! So thoughtful, knowledgeable and genuine. I was very impressed. This man clearly loves his job and knows his stuff. He was very responsive and got the job done in the time frame discussed. Top shelf company!

Bob V.

We were very, very happy with Le Prevost's service. We just moved to the area, are new home owners (we lived here previously, so we knew about LePrevost but never worked with them), so needed to get established with a good HVAC company. And we have done that! We couldn't be happier. Chris, our technician, was fantastic in every way. Le Prevost, keep the guy!!

Bob Voss

Joe D.

Not just a fly by night company. Very professional,knowledgeable and trustworthy company that stands by there work. Clean working and very family oriented.. Number 1 company in the berkshires..

Linda G.

Since we've moved, I'm an out of town owner and have had the need for immediate assistance on more than one occasion . The folks who answer the phone are always friendly and efficient, the technicians are top notch and the quality of work is terrific. I highly recommend Le Provost!

Bob W.

Every time I have needed Le Prevost they have been very responsive. In addition there technicians are very knowledgeable.

John S.

Ill called Leprovost today about a potential hybrid water heater installation for my home. I was met with rudeness and treated like someone who had no business calling. Verbatim I was told that I would need to ""buy a water heater before anyone would give me any information about what I was buying"" and that they ""don't have time to waste"". By far the rudest experience I've had with a service company. It inspired me to write this review to warn future potential callers.