Leonard's Plumbing & Heating

Brendan M.

Hello neighbors, I am here to warn you about working with this outfit. I have used this company 4 times in the past 10 months for various projects around our home (wet bar plumbing, new bathroom plumbing in basement and fixing a leaking toilet). The relationship started out well; Jessie was great at showing up on time and communicating effectively which is more than many contractors we have worked with can say.
However, we did have two issues we tried to resolve with the company and the owner was extremely unreasonable. Upon completion of our finished bathroom in the basement, the installation team damaged our floor tiles, which we had to have replaced by a handyman. We tried working with Leonard's plumbing to adjust our final bill for the bathroom due to this mishap. To my surprise, they were completely unwilling to work with us on adjusting the bill when they damaged our floor despite having photos of the damage and invoices for hiring a handyman to make the repairs. Instead of knocking off a reasonable figure from our bill, they instead said ""take us to court"". I do not know about you, but I do not have the time and energy to waste going to court over a couple hundred bucks, but I do have a few minutes to warn you all of this poor customer service. I hope you all have better luck with plumbers in our community and head my warning here of doing business with this outfit.

Terry L.

Called to try and get an estimate and was told it would cost $120 to dig up to see problem, told him it is already dug up, still said it would still be a charge
Then was told it would be $120 every half hour

Then was informed they were way to busy to just come out and give an estimate and do a small job like this

Guess they don't need any business or worried about ratings!!!!

Sandy B.

I needed my apartment complex to be compliant to the city water system, this test has to be done on an annual basis. I set up appointment for Thursday, January 16 at 1 PM, had people waiting with keys in the parking lot, nobody showed up and no call that they couldn't make it. I called the company back and set up another appointment for Thursday, January 23 and same happened, didn't show up and no call back. Totally incompetent, I guess they didn't need my $140 for the test for 10 minutes worth of work.