Leominster Plumbing & Heating Co

Marco N.

After calling them 4 times at 9 am"" left message with new answering service during business hours. Then nxt day at 11 again left message , then Fri 3 times and still have not received a phone call from them. Would not recommend them.

Trev Z.

Terrible experience. Actually, the worst customer service experience I've encountered. Borderline scam level of service with a hint of intimidation.

STAY AWAY FROM LEOMINSTER PLUMBING & HEATING.

I called Leominster Plumbing & Heating in early Spring of 2011 to""check for leaks"" in my home, due to a high water bill. On the day of the appointment, they 'no-showed'. I called, and they set another appointment. I mistakenly missed the 2nd appointment. So, 2 appointments in which 1 party was not present.

A week afterwards I began receiving bills for $160 (2 appointments at $80 a piece). Still to this very day they send me bills for, what is noW over $200.

In the summer of 2011 I contacted the Better Business Burea and as a ""good faith gesture"" the owner Stephen Douglas decided to credit 1 appointment = $80 (now , is that your no-show, or my no-show, hmmm).

However, after several monthsI began receiving the full bill over $160.

In January 2013, astonished at their audacity, I contacted the new manager. and he sent me a letter stating they would waive $80 (how nice). A week later received a bill or $200.

Now I have to contact the BBB again, the Leominster Mayor's Office and the MA Division of Consumer Affairs.

I REPEAT, STAY AWAY FROM LEOMINSTER PLUMBING & HEATING.