Leo Gotelli Plumbing

joe g.

The price was right but I guess you get what you pay for. The references he gave provided rave reviews. This is a well established multi generational family business. He may be a genius on other plumbing work, but I cannot say how much I regret hiring him for boiler work. I put in a new boiler and it never has worked properly. I must admit, it has continued to operate for several years and I have not had to replace it or incur significant costs. When other plumbers did work in the area later and looked at the installation, they would just shake their heads, point out all the mistakes and wonder who did it. When I told them, they would understand and relate other plumbing stories such as the Octavia steet boiler. I took solace in the fact that it could have been worse. They kept promising and promising to make things right but never did. He would schedule work and never show up or call to say he could not make it. I would have to call and ask what happened and he usually had an excuse, normally some unforeseen emergency or a job that took longer than expected, but never an apology. This happened over and over for many months of unfulfilled promises and unkept appointments until I gave up and had someone else ameliorate the problem. Never Again!!!

Jennifer I.

David Gotelli works with the property managers of my condo building. We had a problem with the hot water in the building and he was scheduled to come check each faucet in my unit. He gets 5 stars because:

-He took off his shoes once he got inside my home (I appreciate the respect for my home).
-He checked each faucet meticulously.
-The last plumbers who came left my bathroom faucet different (it was not rotating smoothly anymore). He came and took it apart and put it back together and it just worked properly again.
-I mentioned a couple of problems that were unrelated to the hot water issue and he went above and beyond to go out of his way and quickly fixed them for me.

Gretchen T.

Tonight I took my first non-soot bath in a few years! It would boil my blood to recount all of the details about the money we spent and time we wasted with the previous plumber (who we were required by our Homeowners Association to use) that came out five times in about two years. They eventually threw up their hands and said, ""It's a mystery!"" as to why we still had black soot coming out of our bathroom faucets even though we'd changed a bunch of fittings and bought a new $600 water heater as they'd recommended. I literally threw myself on their mercy to fix it at whatever cost and inconvenience, since our baby and then toddler had to take a bath in it every night.

Finally finally we were allowed to use a different plumber and Leo Gotelli was recommended. Leo himself came over and took one look at the flex hoses on our water heater and said that they were problem. In literally 30 seconds he diagnosed what the other guys could only scratch their heads at FOR YEARS. And within about a week, he sent his folks out to replace the flex hoses with ones that don't have rubber in them, flushed the whole system, cleaned up after themselves, and even tighened an annoying loose faucet in the sink on their way out.

I am trying to focus on the fact that I am SO grateful that the issue is over with instead of wanting to rip the lips off of the other guys for not having a CLUE about how to prevent bathing my kid (and myself) in greasy petroleum water, which is particularly ironic because I have gone out of my way to buy the damn $15/tube petroleum-free butt paste for my kid since he was born.

Jessica B.

Holy Cow. New home owner, single woman, oblivious. Long of the short, been calling around and had a plumbing co come out and charge to diagnose why my piolet light kept going out.

the plumbers said i had to replace the burner unit, which i'd have to call the manufacturer for and wait for and pay them again to install when it arrived and HOPEFULLY that would solve the problem. If not the WHOLE WATER HEATER HAD TO BE REPLACED..

Called Leo. Within 5 minutes he diagnosed it over the phone, no charge, no visit. End result, my dryer is near the water heater and there was lint build up clogging the air vent thus snuffing out my piolet light.

This would have cost me 1500 bucks if I used the plumbing co I thought i could trust.

n fyi, i have never posted on yelp, but Leo, you are worth it.

thank you!

David B.

Had a service call and after that I phoned in with a question about the work done. The person answering the phone said, I'll come and check it out. I asked, do I have to pay. They replied no. Then they came out, claimed that there was no problem and charged me. I don't question their trade skills but this was TOTALLY unacceptable and I'd suggest working with someone else.

cindy y.

Called Leo Plumbing last Wednesday morning in a state of panic. Was referred by my workplace who uses them regularly, so I knew they were legitimate. Anyways, my mom's house had a continuous leak from the basement bathroom. Think it had been running for awhile, but it was getting worse. It was not category 5 flooding, but pretty serious, my bucket underneath the sink runeth over and needed to be dumped every 8 hours or so . Leo was very nice over the phone and said that someone would be contacting me and coming by within a couple of hours. After a couple of hours when no one contacted me, I called him again. He was surprised and said that he would call his guys and see what the status was. After five minutes, he called me and said they would be there to see me within a 1/2 hour. They arrived within the 30 minutes, and it was like a godsend. Two guys, Bernardo and this other young guy (sorry, didn't get his name), were very professional; they looked at the leak and immediately went to work. BTW, my basement is not the most clean or tidy place. They did not freak with the massive amount of junk and worked around it efficiently and cleaned up any messes they made. They discovered the problem was just a faulty valve. They fixed it within 15 minutes. I was so happy. I also did not have to pay right away, received the bill in the mail a couple of days later. $120/hour labor plus parts, a minimum of 1 hour for any repair. I do not know what the normal rate is for plumbing work, so maybe that is about right. I may have gotten it cheaper if I looked around, but it was definitely worth it for my peace of mind and knowing they were reliable.

jan m.

I live in a condominium . In this last year , I have had two serious leaks for various reasons . Our building engineer recommended Gotelli Plumbing . They were wonderful . Dave ,Tom ,Bernardo and all the others could not have been more professional . As the leaks kept coming , they were in my house on a daily basis . Their honesty and ability to pinpoint the problems ,
made the experience so much easier . Hopefully ,my year of the leaks is behind me . I would recommend Gotelli Plumbing anytime.

Rachel M.

Our new house had no handle for the shower and appeared to need a new shower valve. I called all the plumbers with good ratings from Yelp, and they all told me that for insurance reasons they wouldn't work on condos with more than 5 units. Gotelli was recommended by the condo manager, and they were great.

Tom arrived within an hour of when I called. He put up with the lousy SoMA parking options around my condo. When he came to look at the problem, he pulled out the cartridge (the part between the valve and the handle) and found that it had been assembled incorrectly by the previous owner. He reassembled it correctly and we only had to replace a small missing part, and he was able to find the exact model as the original.

When he came back with the replacement part, the front desk of the building gave him a hard time but he was just as nice and helpful as before. He's the most efficient plumber I've met and on top of that he's an all-round nice guy. Go Gotelli!

Sonia W.

My toilet stopped flushing....major problem. In two days, I realized that the hubs and I could never live in a place with one bathroom. Thank goodness for Tom from Gotelli plumbing. Tom fixed the trouble in no time and brought back our marital bliss!

Paul L.

Hello fellow Yelpers. This will be my FIRST review, I'm pretty stoked! I've been reading the reviews for years but never took the time to post one. If my experience turns out well, hellooo new hobby.

Let's get started. This was a commercial job. Tom, the person who did the job, did a good job on the repairing the leaky urinal, no more leaks! He knew what he was doing and seemed very experienced. He also seemed like a nice guy.

Now to the juicy part of the review. First off, the guy who answers the phone is professional. He's brief and to the point. So I scheduled a plumber out and the job was done.

When I got the invoice, I called and the same guy answered. I mentioned that the rate seemed high so he tells me that other companies charge even more. Then he goes on to tell me that he's been in the business for 38 years and has a large customer base. I can't figure out what he's trying to tell me a) to completely and utterly trust him or b) he has a large one-time customer base. Either way, show a little compassion to your customers! No compassion? Fine. Let's see from my fellow Yelpers if he meant a) or b).

Oh yeah, he also asked if he told me the rate during my initial call to which I said no. So he says, well that's the rate. (Silence) Well played, sir.

Edit:
So, I got some feedback from a fellow Yelper and the rate I was charged was reasonable but still on the high side. If I can get the same job done for considerably less, I would. But hey, that's just me. I upgraded the rating from 3 to 4 stars because the work was very good, while the price was reasonable but on the higher end.