Len The Plumber

Meghan M.

We needed a sewer line replaced (a very big job) and George and his crew were unbelievably wonderful!!! They were so kind and professional. The work they did was excellent. They took a very scary thing we had to face and guided us through it. We would recommend them to anyone! Great group of people.

Joan U.

Totally unreliable. Called them yesterday for a sewer blockage. They were to come out today between 10 & 2. Well, it's 5:30, still nothing.
I called them twice today, got the same run around.
Needless to say, we got someone else to help.
Thanks for nothing!

Nicole R.

The pipe leading from our water pressure tank to the shut off valve snapped, making quite a mess in our basement. We called these guys and they were in my house all of 2 minutes before quoting me a ridiculous price of $849 to fix the problem. When I responded that it was much more than I had expected, the man's response was ""well, what were you thinking?"". Within the next two minutes he gave me a price of $640, and then $550 after ""applying coupons"". At that point I knew I was being scammed I basically told them to get the hell out of my house. I think he saw me as a soft target because I was a mom at home alone with my kids and no water to the house...you picked the wrong girl! I took the broken pieces to Lowe's and with some assistance from the guy in the plumbing isle, fixed it myself in about a half hour for $20. Don't fall for this company's games ladies!

Mark D.

Had problem with bathroom sink draining into the tub. Toilet flushed fine. The tech informed me there was a $500 charge to use the big snake for main drain and would have to remove the toilet to use the big snake. Toilet removal / replacement was $250. He snaked the main drain, it was open. Then used a smaller snake and it clearedto the blockage between the sink and tub. He should have started there and there was no reason to snake the main drain but he did so they could get maximum billing. Even I knew the problem was not in the main. Had he snaked the obvious drain first it would have saved me hundreds of dollars and he would have been out the door in 30 mins. I am writing to the company and asking for a partial refund. An experienced plumber would have know to snake the small drain first. Cost me $650.

Carson T.

I called Len The Plumber because we lost water to our house. We run on a well system. They came out and the technicians were very nice but they installed a new well pump for me and charged me $3,900 dollars for the job. After they were finished I STILL do not have water. They charged me full price and left without my problem being fixed. I found out from a well expert in my area that the cost of the job should have really only been around $2,000. So not only did Len The Plumber over charge me for the job done by about $2,000 but they left me here without actually fixing my issue. This is extremely unethical and just flat out wrong to do to people. Terrible experience, I'm out 4K and still have no water. I've tried calling them back to speaker with a manager about a refund and they have yet to get back to me. Would not recommend this company, they will over charge you for the job and do not care about the customer.


Update to above review: I spoke with a service manager at Len The Plumber named Tom Romanowski who helped to rectify the situation. He was able to help me get a refund for some of the job and is trying to work on getting me a full refund because our water levels in the well are too low for the newly installed pump to reach. I am hopeful that the original offer for a full refund under the context of the company coming out and taking back the installed equipment still stands but nonetheless Tom was helpful to my wife and I during this stressful situation. Will update again once I get a final answer from the company.

Lacy D.

Beware!!! This company charges $45. for a service call even if no work was performed! The service person wrote up a $800 estimate for a leaking outside faucet!
Instead of finding a less expense way to fix the problem, he went straight to the worst case scenario to replace the entire pipe and faucet! I know something wasn't right when he asked me how much I was expecting to pay after I refused to get the work done.

Today, another company came out and charged me only $20. bucks, because all that was needed was a little tighten. In less that a min, the job was completed.

Obviously, Len The Plumber is out to charge up people unnecessarily. This company is a ripoff!

When I called to speak to a supervisor about this horrible service, I was placed on hold so I'm complaining here.

I wouldn't recommend this company to anyone!

**Update: The client service repcontact me and issued a refund.

Alexandra C.

If I could give Len the Plumber 0 stars, I would. We live about 45 minutes outside of Philadelphia, PA - still within the Len the Plumber limits. Recently, we purchased a home and need a plumber to repair a few things prior to our borough allowing us to move in. On Thursday, August 13, 2020, we scheduled someone from Len the Plumber to come to our house the following day, Friday, August 14, 2020, between the hours of 12:00pm - 4:00pm. Around 1:45pm, we received a phone call explaining to us the plumber had gotten held up and was no longer able to make it to our home that day; they'd be there the next day. The following day, Saturday, we received yet another phone call telling us the plumber was once again unable to service our home; they guaranteed service Sunday, August 16, 2020, as they would be in the area. It is now Sunday, August 16th, and once again, we received a phone call stating the plumber is unable to make it to our home.

This is the most unorganized company I have ever dealt with. Customers make appointments for these services, so they are able to get things repaired in a timely manner. Len the Plumber advertises ""Same Day Service,"" yet, we were unable to have a scheduled, next day service done. This is absolutely unacceptable.

Lindsay P.

I had to call twice to even get the first appointment. They then bumped us to the next day due to emergencies. Fair enough, I understand things happen and we simply needed our gas stove uninstalled to get our floors done. We get rescheduled for first thing the next day, supposed to be for sometime around 9am. Well come noon the next day I had to call them to find out where the plumber was. They apologized, and said they were immediately sending someone. That person arrived at 2pm. Our plumber couldn't have been more unfriendly if he tried.

Now we only needed our stove unhooked from the gas line. It took this plumber ten minutes. We were charged $232 for this. Being in a jam of needing the stove unhooked so the work could continue we paid. The only thing good I can say is as soon as we called they said the technician will come back out at no extra charge to us to reinstall the stove.

Once again we had an appointment for a plumber to show up between noon and 4pm. Once again I had to call and ask what happened to find out we were bumped again. So now we have to wait yet another day without a stove. I will not be using their services ever again after this is completed. Very poor to reschedule someone without them knowing, and then to charge an outrageous amount. I normally always only write positive reviews but I'd like to save at least one person the same financial and physical headaches.

Marla D.

My issue is not with the technician or the service he performed. He did the work as promised. My issue is that they are EXTREMELY EXPENSIVE and customer service on the back end sucks!! My sump pump stopped working on the day of hurricane Isaias. My basement had about 2 inches of water and they were the only plumbers available since my usual plumber was swamped. Their price was much higher than anyone else, but I had no choice. After the work was done, I was told there was a warranty and that I would get a receipt via email. Well, it has been 4 days and still no receipt. I have called several times to inquire about it and the 3 year warranty sump pump info. Although I was promised a return call to resolve the matter, still nothing.

I am sure that during these unusual times most are working remotely, however I would have thought that I would have at least gotten a call back to rectify the issue and to make sure I am a satisfied customer. Well, needless to say, I am not! I must continue to call since I need my receipt and my warranty info. In this case I didn't get everything I paid for and due to this experience, I will NOT be using them again, nor will I recommend them.

D S.

We had to have a plumber and were recommended LEN. No issues with their work or cost of the job. We called and they came out in the time frame given. However, we asked if they wear appropriate PPE during pandemic and were told yes. When the tech arrived he was wearing only the least effective method of a bandana. This should not be allowed especially going into elderly people's homes and possibly spreading the virus unknowingly. Need to vamp up precautionary measures moving forward and requiring appropriate PPE of your employees in during this pandemic. Not fair to customers.