Legacy Plumbing

Bradley D.

THE BEST PLUMBERS IN THE KNOWN UNIVERSE. I called with a problem that seemed difficult for other companies, impossible for some, and the great company known as Legacy Plumbing sent out not only great plumbers but also great men, Kelly and Henry. These guys were incredible. Not only does Kelly take you under his wing and give you the best advice learned in his 30+ year career, he also answered painlessly my millions of questions (yep, I'm that guy, the annoying DIY'er who asks how everything works and how to do everything). They didn't just tolerate me and my questions but welcomed me like family. Honestly, it was such a pleasure hanging out with them that I can't even imagine what off the clock is like. They made work - hard and incredibly tough work - fun and enjoyable (or at least for me the bystander! Haha.) If you're thinking about booking these guys (and of course you are if you're reading this), just do it. If you don't understand something? Just ask. They are passionate about what they do and care a great deal about both YOU as a person and show it through caring for YOUR PLUMBING. There's nobody better than Kelly, and Henry is well on his way as his apprentice. I can't say enough good things about these guys, they were simply incredible, thoughtful, hardworking, and fun, (even hilarious at times), which made something that was super difficult look fun and easy. One way or another, these guys will solve your problems or die trying. The bigger and harder the problem the more "interesting" it is and more of a "fun challenge" for these guys to solve. You want guys like these in your corner when you have issues, that's for sure!

Backstory: My gas riser pipe for my spa heater rusted out and developed a leak about 7 years ago. I had difficulty finding a repair back then (just like now), so I gave up. I turned the gas off running to it (fortunately I had a valve for it) and dug down to uncover the part that needed to be replaced and discovered it was a polyethylene line (mine is orange, they changed to yellow in the 80's, but, just like Kelly said, it's basically the same pipe designed to the same specifications). I called several companies which gave mixed responses, but when I called Legacy Plumbing they found a master plumber familiar with gas to discuss it with me further and he immediately understood, and then he sent an experienced veteran like Kelly out who knew exactly what was going on. For these guys it really was no big deal, and within minutes of Kelly being onsite for the estimate he was able to piece together a plan to repair using the existing pipe. This was the solution I preferred anyway, and it worked out as well as it could. His care of people and his years of experience really shine, as he gives you options and listens to your thoughts instead of taking a "one size fits all" approach - he truly is an artist working the many variables of the problem to find and recommend the best solutions for your specific issues.

The bottom line is that I trust Legacy Plumbing as a company and if it were an option (I know it isn't :)) I would give Kelly and Henry the keys to the house and turn them loose while at work, that's how much I trust them. Let's be honest though, I could never do that because I'm way too nosy and like to learn too much, and these guys are simply too enjoyable to miss hanging out with. Call Legacy Plumbing and call them now and ask for Kelly and Henry - above and beyond doesn't begin to describe it.

Bill E.

Canon and team did a great job for us. Fixed a few minor issues as a courtesy. When it came to larger issues, they kept me informed and kept the costs low. I've had other companies try to up-sell the service. Legacy doesn't do this. They only fix what is necessary and don't recommend massive and costly improvements. I highly recommend Legacy and will use them again for all my family's plumbing needs.

Darin H.

Add us to the list of very impressed customers. This operation is top notch. We called based on Yelp reviews and received a very thorough quote over the phone in about three minutes to have two water heaters replaced.
When the service technicians arrived, they were on time, extremely professional, very competent and took the time to explain in great detail everything they had done and how to best maintain our new heaters.
We don't have to hire plumbers often but if there is ever a next time, we will only call Legacy Plumbing.

Jill C.

Mike and Adam came to give us a second opinion on the broken sewage pipe we had. At $5700 we figured a second opinion was worth it. They found that our pipe was NOT BROKEN- it was a calcium build up! They saved us more tan $6000!

Dennis T.

If you're lucky to live long enough, and you live in the same home for several years, you'll encounter lots of problems with fixtures that you might take for granted.

Generally, I'm a do-it-yourselfer and don't rely on someone else to repair stuff unless it's major, like jacking the foundation.

I've replaced the water shutoff valve to my house twice. Not the one at the water meter (which belongs to the city), but the one in the ground just outside our front door. And, yes, they do wear out. Deposits build up on the inside and rust takes it's toll on parts on the outside.

One of the fittings started leaking just a little, possibly due to the Texas snowmageddon a few months ago. Doesn't take long for a drip to turn into a trickle, so the time came for a fix. Digging in our sticky clay soil is a real chore and I've reached that point where I'll let someone else take over this task.

After plenty of research, we decided that Legacy Plumbing was our best choice for the job.

Alex and Tyler showed up on time and ready to get their hands dirty. After confirming the quote that we were given over the phone, they were obviously ready to get started. We were impressed at how friendly and thoughtful they were, explaining what they planned to do and answering our questions. Then, they dug up and replaced the valve and back filled it in about an hour. They left the area so clean that you wouldn't know that they've been here.

I've got a good friend who's a plumber and he isn't as nice to me as Alex and Tyler!

I mentioned that rust causes valve failures. My new one is a 1" stainless ball valve. Even the handle is stainless, so no rust problem.

Bottom line: the bill was very reasonable, the work was professional and we're very satisfied.

Jake B.

Great work, and great timing. Can't say enough about Legacy plumbing. We will use them again when needed.

Frank S.

Easily 5 stars. I would have given them more if I could. Had a water pipe in the slab rear its ugly head the Wednesday of the blizzard. Unfortunately I couldn't get an appointment for 2 weeks (not Legacy's fault) and other slab leak companies were even longer. Wayne and Gerald got here first thing this morning, and spent an hour understanding the plumbing for my entire house. After performing some tests and confirming some theories, they were able to locate the leak in about a 12' section of pipe. Now, the fun began.

Wayne and Gerald suggested several different options: Tunneling under the slab, re-routing through the ceiling, or installing a smaller pipe within the existing pipe. We chose to install a smaller pipe within the existing pipe, and they got to work and knocked it out. At the end, our water supply is as good as before, we have no leak, and we only had to have Legacy cut 2 access holes in our drywall. We were expecting concrete dust and piles of dirt, and because of the thorough analysis and diagnosis of the problem, Wayne and Gerald got us running in under 6 hours. I can't say enough how professional, concerned and focused the team was, and we are thankful for the great work that they did. They also identified some other issues affecting water pressure and our hot water heaters, and we're having another Legacy Plumbing team come out and resolve those problems in a couple of weeks. THANKS!

Joseph L.

02/10/2021- Wednesday

Mr. Sam deserves more than 5 STARS!!!! He's very awesome and knowledgeable!!! You can FaceTime or call him in advance so that he can assess your problems or issues ahead of time!!!

972-8019798
Cell: 214-799-3343
[email protected]

Caryl M.

Johnny was very neat and clean while installing my new disposal. Tested it several times to make sure there were no leaks. Gave me great advice regarding what I can and can't put into it. Even offered to put back all my cleaning products! I will be using Legacy again.

Kris H.

Very knowledgeable. Kelly came out & explained our problem & how he would repair it. They checked everything when finished. Have put up with substandard work from other companies so long that we had forgotten what good tradesmen were like. It was refreshing. They are definitely our "go to" plumbing company now.