Legacy Plumbing

Lynne H.

Jose just left my home to try and figure out a potential main line drain issue.
He was so nice, knowledagle, helpful and found it to be a problem with just one commode that had a match stick in the trap.
But he went through the process to make sure everything worked perfectly.
I love this company and was honored to be one of their first clients.The BEST plumbers you can always count on.

Wayne has been one of my go to guys as he also trains other plumbers plus works on very complex jobs.
I adore Theron and his entire team.
They are client focused and community focused and they truly care about each job they are on no matter who you are or what your issue is. They are there for you!!.
Call them they came out asap and were such a pleasure.
I give Jose 10 stars and of course the entire team including the folks who answer the phones.

Sally P.

Excellent service and knowledge! This is the 3rd plumber that we called to fix the slab leaks ( wet ground outside) at my parents house. We dropped ALD because they were charging us for every detection and did not find the initial problem that we called them for and found something else to fix. We did not trust them to finish the job. After researching reviews - I called Legacy plumbing to finish the poor job started by another company. I spoke with Theron who explained everything and gave me a fair quote over the phone. Wayne came out to do the repair and he really is passionate about plumbing, doing the right and great job. He took care of all the cold water slab leak issues and the bathtub that didn't drain with honesty and integrity. You can tell he wanted to do what was best for my parents and tried his best to get it done. He is very knowledgeable and honest. I will definitely use them again!

Owen D.

We have used Legacy Plumbing in the past, and had a great experience with them. So when we needed to replace multiple toilets in our home, we gave them a call again. The dispatcher was courteous, talked us through our options, and gave us a rough estimate. That was the only positive experience this time around.

The plumber they sent came out to replace the toilets, and explained that our cost was fixed, except for the flange, which he wouldn't be able to see until he got the toilets out. He explained they would either be repaired or replaced if there were any issues. Fast forward a few hours and he explains that one of the toilets will need a new flange. And quotes us $300 extra ($296 exact) for the flange. We are surprised by how expensive this is and do our research. It turns out, that a flange is basically an $8 part.
So I asked him for a breakdown of the costs. And he says to me, "there is no exact breakdown really to show on paper..." So I ask him, if it really basically is a $10 part, to which he concurs it is. I ask why the charge is an extra $296, and he claims it as labor. Which doesn't make sense. He is already in our home, and we are already paying about $1500 for the installation of the new toilets, why is is charging us $300 extra for labor? Confused, I asked him. He just replies that it is labor. Even though he is already here being paid to remove said existing toilet. Also, he does not say this very professionally, but is rude and curt about the explanation. I explain again, that to charge us extra $300 labor on top of the labor we are already paying for an $8 part and 15 min of additional work is not making sense. He just kinda shrugs and blows it off as policy. We did not expect him to do this extra work for free. We expected a reasonable charge. But for what is was, $300 was excessive. It was so disappointing. It is highway robbery at best, and not the best practices of local competitors in the area, as I have called and asked these companies, if while a technician is out replacing newtoilets would they charge $300 extra for a flange.
One company's rep actually laughed at the absurdity. This is not something that is standard to other businesses. You already have our business, you are already here being paid a large amount of money to fix something; to flippantly add an extra $300 to screw down an $8 part is lousy. Shame on you, Legacy Plumbing. I will for sure be telling our friends and neighbors about this incident. We will not be calling Legacy Plumbing ever again.

Chris C.

Great job - took their time and explained everything to me. Would definitely use them again.

Kristen D.

Great experience with Tony Parker yesterday. He wore a mask and shoe protectors for our safety. He was super quick, clean and extremely helpful. He gave me some great advice. Would definitely recommend.

Jessica Z.

The fix is quick and professional! And also very good lecture is given, we know better about the gas lines. What extra I want to call out is that the professional service. We had other plumbers came and gave us at least $2600 estimations. They didn't explain anything and just asked us to replace the entire outdoor gas line. However, legacy plumbing determines which part is the real part that need to be replaced or fixed, and only cost us 1600. That's Amazing! They are really professional and nice person. And Give me very clear estimation so that I know where my each dollar Is spent. The only issue here is that they are too outstanding and not easy to book on the same day. This is just because they are too good and professional! lol

Therese W.

We had a major plumbing issue with the main water line going into our house. We had multiple companies out to give estimates and assess the job. In the end, we went with Legacy plumbing. They did such a great job. Their plumber had to stay until 7:30 at night to get the job done. In our 20 years in Frisco, we have use the mini times, and will continue to do so. Always a professional job and they get you taken care of without wasting your money and their time!

S M.

Fantastic service. Sam did a great job, was on time, fair, honest, and efficient. He went above an beyond to find our hidden water meter. I highly recommend this company and will 100% use them again!

Joe G.

After I received the proper materials from the manufacturer, Legacy Plumbing installed the faucet and sink. They did a great job as always and I would definitely use them again for my plumbing needs.

Kristina A.

We just had Tony come out to clear our lines and he was early, the girl that called ahead of time was so kind, and pricing was fair! This was our first time using a plumber in the area and my husband and I will definitely be using Legacy Plumbing again.