Legacy Heating, Cooling, Plumbing & Electrical

Justine M.

We needed a brand new system. We knew it was coming our home is in South Reno off of Mt Rose Hwy still had the original system it lasted 30 years!!
So, about 2 weeks ago we had a hot day around 80 degrees went to turn on the AC and the fan was not coming on and not blowing cold air. We finally decided to get quoted for a new HVAC. We got quotes 2 years ago and the pricing was way too high around 23k-28k. Thankfully we waited pricing has dropped a little and we were able to get a good deal under 18k. So we signed on the dotted line.
The install went flawless with the team here in Reno. They were wonderful, nice, answered any and all of our questions. Everything has been working flawlessly.
I will update when we service our unit.

Chris M.

This place is an absolute joke. I had a $25,000 electrical job, booked a month in advance for today. Took a day off work. No one even shows up. After I call them, they transfer me to someone who tells me they schedule me for the las vegas (????) area, and that their electrical guy quit weeks ago lol I wish I was making this up.

They at least could have told me this at any time wit5hin the last few weeks, but waited until I called them 90 min AFTER they were supposed to be here. What a complete waste of my time.

STAY AWAY FROM THIS COMPANY

Dr. Natalia C.

Called to schedule for someone to take inspect an electrical outlet that is not working from Legacy Air, Plumbing and Electrical. Unsure about the service for HVAC & plumbing, but the electrical dept sucks. They scheduled the time frame from noon to 5pm. Received the notification of the appt (although the text they sent had weird numbering. That should've been a sign of incompetency). By 5pm, they never showed. Called dispatch and they informed me the technician went home. REALLY? No one bothered to contact me to notify of this cancellation? What a waste of time. Terrible way of conducting business. I will not be supporting a company that has no regards to their customers time. Disappointing.

Val M.

Was the first to respond to my Yelp request which was great. All set for the next day between 8 and 11. Rearranged my work schedule to get this repair done. On day of appointment almost an hour into my service window they cancel!

bibi

This company will schedule you an appointment and cancel you on the same day within 20 minutes . First impression is important and they didn't meet it ...

Dean S.

Grant was my technician today. My service call required Grant to do some problem solving which he determined quickly. Grant was extremely professional, kind, and informative with the repair costs. I'd highly recommend Legacy, especially Grant!

Darci P.

Great service. Justin was prompt, knowledgeable, and able to do the work needed today so I didn't have to wait or miss work. Highly recommend twice per year maintenance package to keep your furnace and A/C functioning properly.

Nichole R.

We had a great experience with Brandon. We reserved a time from 8am-10am and he arrived no later than 8:30 which was perfect! They also called/texted updates with the time.

Brandon was very knowledgeable, friendly and helpful. He gave us tips on how to maintain and what needed to be replaced or fixed asap in our heating system. We are looking forward to working with him and Legacy air in the spring for our air conditioning tune up as well.

L D.

Signed up for a ""HVAC tune up"" at Home Depot. Had a 2-4pm window on a specific day. No one called, no one showed up. I contacted their dispatch person at 3:55. On hold for 20 min waiting. Called back on another line. The dispatcher hung up on my original call to take my new call, not knowing it was me. He then called the technician and said he was in Gardnerville and would be coming out. I asked why I didn't get a call in advance to say he wasn't coming on time. Dispatcher agreed & said he understood. I cancelled the entire job. If they can't get the simplest thing right then what will happen if it's 2 am and my furnace goes out. Answer: Most likely no one will show up.

Ray C.

I called this weekend to set up an appointment for today Monday. The original appointment was 0700-1200, Monday morning they call and confirm and update the time table the tech would be at my home. 0700-0900. At 2 pm Monday no tech has arrived, I call and see what's going on. They informed me they don't work on mobile homes. Why did they waste my time?