Lee's Air, Plumbing, Heating, & Roofing

Jeff P.

First I want to say that my contractor, Alex Garcia, was great. I felt very good about his honesty and integrity. But it was Lee's Plumbing pricing structure that why I am writing this review.

I thought my toilet was leaking, so I called Lee's to schedule an appointment. Phoenix was very helpful and accommodating for my schedule. By the time Alex arrive I realiized my leak was in the angle stop and supply line. Alex agreeded with my assessment and gave me the estimate $753.53. I should have stopped there, but I thought he might have to repair the tank or other tasks I did not understand. He offered a 10% discount taking the total to $651.51. I showed Alex where the shut off valve for the house was and he shut the water off and replaced the angle stop and supply line. Then he turned the water back on and checked for leaks. The whole process took about an hour.

Here's my issue. The parts at Home Depot cost less than $50. That means that Lee's Plumbing charged me $600 per hour for labor. Even if we hour up to 2 hours, the labor would be $300 per hour. Alex Garcia was great, but no plumber should charge $300-$600 per hour. Again the issue is Lee's Plumbing pricing structure, pricing per job, not by the hour.

I guess I have learned my lesson and I will still be looking for a plumber I can trust.
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Update:
Josue from Lee's Plumbing called, listened, and asked how Lee's make it right. I explained my issues were not with any of the people at Lee's (now including Josue.) My issues were with the pricing system. Again Josue asked how they could make it right. I explained that if I would have used another plumber, I would have paid $50 or less for parts and around $95 per hour for labor. Josue gave me another lower price, we agreed, and the balance was credited back to my credit card.

WHO DOES THAT? Lee's Plumbing did! ... Wow!

Hannah K.

Brad Watkins provided outstanding customer service, when I called in with an emergency leak. I saw there was a water stain on my ceiling and he ""came to the rescue."" I appreciated his thoughtfulness to help wearing a covering for his outside shoes and being helpful with diagnosing the leak.

Dave L.

Lee's was of ZERO help because I am not the home owner. My mother-in-law is in her 80s and is at the hospital where my father-in-law is terminally ill.

The fan on the forced air unit has been running for 3 days and my mother-in-law is unable to take care of the issue.

As the son-in-law, I assured my mother-in-law I would take care of the fan issue. But I'll have to find a different company to help because Lee's will not schedule a technician to come out because I'm not the home owner. Thanks for nothing!

Peteranne U.

Matt was fantastic as was Pascaul. Super service. Very knowledgeable, friendly. Very easy to work with and clear about what was done They were super and Lee's is lucky to have them. Thank you Lee's for sending us the experts.

Betsy M.

After my post, Lee's rep contacted me and did an excellent job of making it right. They sent out an expert and fixed both of my plumbing issues in one afternoon!

David N.

Rich A/C tech is by far the best tech I've dealt with! His attention to details is superb! Communicating and updating me throughout the repairs. I would highly recommend Lee's.

Emilia Y.

Extraordinarily expensive pricing with average work quality. They will charge you a consult fee to give estimate for the work. The estimate will be priced way higher than competitors. Better just save the consult fee and just call another company.

Stephanie A.

I've spoken to Lee's office technicians several times over the past few years, when looking for plumbing or HVAC services. Although I had never had service from Lee's, I appreciated that the people on the phones were helpful and willing to offer recommendations.
Today, on a Sunday, we had water leaking from the toilet during a wash cycle, and I decided to try and find service.
Knowing that most companies will charge extra for it being a Sunday, wanting to find service quickly, and seeing that Lee's is open today, I scheduled an appointment.
I was given a 3-5 appointment window, but the operator informed me that I would get a call if they could come earlier. That sounded promising for quick service.
At 4:23, I got a call from our service technician, Brad, that they would be coming in something like 25-35 minutes. That was disappointing because I had been officially waiting around since three. But, it was still within the quoted window.
The technicians arrived around 5:20/5:25, which was past the time Brad had told me, as well as the window quoted.
Upon arrival, Brad questioned me to confirm this was a whole house issue. Not being overburdened with plumbing skills (hence my need to call a plumber), I reiterated what I had explained on the phone.

Brad said that he already knew what the issue was and asked to see the drain clean out. He asked me to show where this was and explained it would be in the backyard. I asked if he was sure because I know we have a clean out in the front yard. He confirmed that I was correct on the placement of the clean out and explained, without coming in the house, and before looking at the clean out, I would need to get it snaked. He also backtracked and referenced grease as the problem, before repeating that it was a whole house issue.

Brad was also coughing during our conversation, which made me uncomfortable with COVID currently resurgent in the area.

I am relieved that the technicians did not come into my mom's house coughing (I had thought about asking if just the non-cougher could come in), but I just wasted a lot of time and money for a very quick conversation.

The technicians were congenial and Brad did offer the names of a few companies that would perform the same service for a lot less money.

As it is, I paid an extra charge for a plumber to come out on Sunday and wasted a lot of time and money with no real assessment or service rendered. I paid over $100 for the techs to come out, not look in the house, and chat for just a few minutes.

At this price, it would have been cheaper for me to have missed work on a regular day and gone with a reasonably priced company that actually evaluated the job.

So disappointed after my positive phone calls with the company, in the past. I know now that Lee's is not a company for me to do business with.

After talking with my mom, I realized that I should not have paid when no services were rendered. (I'm on the autism spectrum and my mom says I'm very trusting).

Because no services were rendered, I am asking that the money be returned to my bank account.

UPDATE: The company issued a refund and is seeking to make the situation right.

Kimberly W.

Listen to this:

- Young, unprofessional coughing technicians arrived at our home 20 minutes after the appointment window closed.

- Asked my daughter questions they ought to have known.

- Examined nothing but informed my daughter that without any assessment they knew what the problem was. ( If they knew with just a conversation- please explain to me Why we weren't given an assessment over the phone?)

- Wanted 500 dollars to snake the drain which which didn't include the extra 69 dollars we would have been charged because they came out on Sunday.

- Because we can not afford that amount we had to tell them no at which point my daughter ( who has Asperger's and was handling this) paid them the 100.00 they demanded for coming late and not providing an assessment or any other service beyond chatting for a minute or two in the front yard.

- Sobbing, my daughter came into the house and told me what had happened.

-I call the company to demand a refund before coming on here to review. The very nice operator asks for the invoice number given. Ah! But they didn't give and invoice number. Just told her they would email it to her. Is this a joke?? A scam??

Can anyone explain to me why this company feels that a short conversation with them is worth this kind of money?

I hate to say we need a refund because this doesn't feel like the kind of situation where a refund is in order as the services offered were not poor... they were nonexistent.

I feel like we have been scammed or robbed.

How can you charge someone for doing nothing ?

I get how it may work in the company's favor to go to peoples homes , ask for such an exorbitant amount that homeowners decline, and yet still have to pay because techs came to the house.
One could make a lot of money very quickly that way.

But seriously. My daughter is sobbing. Nothing is resolved. So beyond wrong.
You know. She went with these guys because she thought they were so nice and was taught yet another very hard life lesson.

Shaking my head in disgust ,

An angry mother

This company needs to return the money taken , apologize to my daughter, and possibly address these "" techs"".

Update as of Monday September 11, Although the representative that I spoke to yesterday communicated to me that this would be addressed with urgency I received a phone call from yet another representative this morning who had absolutely no idea what had happened and just wanted to send an invoice to my daughters email today. Absolutely incredible, ridiculous and unacceptable.

Melissa S.

Answered messages quickly and showed up the next day. They did a great job fixing the leak in my toilet. Price was very high though.